Agile Suitability

From mind shift to culture fit, Agile suitability is multi-faceted assessment and multi-dimensional conversation. Agile is on demand more than ever. The face and pace of digital enterprise is mainly dependent on SMAC (social media, mobile computing, digital platform, cloud computing) etc. All they need are faster, better, simpler IT-enabled business solutions with high user experience. But the question is how to determine that particular project...

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CSF in the Strategic Planning Process

 The CSFs are very important, more particularly in ensuring strategic focus! Organizations large or small face the new VUCA reality –Volatility, Uncertainty, Complexity and Ambiguity. Can Critical Success Factors (CSF) narrow the universe of uncertainty in the Strategic Planning Process? The CSFs are very important, more particularly in ensuring strategic focus, as the organization is aware of the key issues it needs to responds to, in order...

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Push vs. Pull: Which Way is Best to Do Big Data & Analytics?

Take a Hybrid Big Data Approach: Centralized vs. Decentralized; Quick Win vs. Long Term; Push vs. Pull and Innovation Lab vs. Expertise Lab.... Big Data is in every forward-looking organization’s agenda, and a lot of companies are reorganizing themselves in order to push Big Data & Analytics mindset and agenda. There are many paths to do that as each company has its specific culture and history. But ‘Push’ or ‘Pull’: Which way is best to...

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What Problem Does BPM Solve?

BPM puts the order from chaos in the life of an organization.BPM is to manage knowing from flow, processes underpin business capabilities, more specifically, what problems do BPM help solve? BPM projects serve mostly to reduce the chaos and put some order in the business life of an organization. And the cost of chaos is significant. Not just burned man-hours. Bad decisions, lack of decisions, higher external operational costs BPM provides...

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Is Customer one of the Biggest Influencers of Decisions in your Enterprise?

Business decision makers must not only take outside-in customers' viewpoint, but also zoom in the future to capture the next wave of business trends to win over customers in the future. Being customer-centric means to really live on the mantra everyone is already familiar with: “Customer is King or Queen”, take look at the business via outside-in customer’s lens, and build business capabilities to optimize customer experience. However, to what...

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Can a Company Culture be Changed on Purpose?

Culture is Collective Mindset, Attitude, Habit, and Brand. Culture is perhaps the most invisible, but powerful fabric weaving around the modern businesses; can a company culture be changed on purpose? In fact, not so many organizations do so, rather, they take culture as something they have to accept, instead of something they can shape and influence. Culture can absolutely be changed on purpose with the right management strategy. To systematically...

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Can Corporate Do Disruptive Innovation

Corporate innovation stagnation is more of an evolutionary process. Fundamentally there are two types of innovations, incremental innovation, and disruptive innovation; on one side, many ambitious organizations have big plans to pursue disruptive innovation in creating exponential value for their businesses; on the other hand, it takes bigger risks to manage disruptive innovation, and therefore, it has very low success rate. Can corporate...

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NPS and Text Analytics

Net Promoter Score (NPS) measures the loyalty that exists between a provider and a consumer. NPS is based on a direct question: How likely are you to recommend the company/product/service to your friends and colleagues? The scoring for this answer is most often based on a 0 to 10 scale. The point is what can NPS measure, and what is its limitation? First off, the NPS is not an individual-level score. It is calculated as a percentage that...

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Is “Incremental” Innovation not Innovation?

You cannot “disrupt” without incremental innovation being part of the process. Generally speaking, innovation is how to transform the novel ideas into products and services to achieve its business value. Innovation has different flavors and also has various definitions as well. Is innovation always radical or disruptive; is ‘incremental’ innovation an innovation or oxymoron? How to manage innovation portfolio effectively? Innovation is in the...

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Enterprise ‘Social’ Strategy

 Digital enterprise needs to have a holistic 'social' strategy to meld communication and context for better collaboration Digital enterprise is organic and living; social and mobile; always on and hyper-connected; Being social doesn’t just mean to use the consumer social network, a high mature digital enterprise needs to have a holistic social strategy, to diagnose the current issues such as silo thinking and functional process; or lack...

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Waterfalls with in the Sprints – a Handshake or an Anti-pattern?

 There seems to have  two conflicting beliefs here. Waterfall is based on the belief that it is best to "get it right up-front"; Agile is based on the belief that it is best to balance "right up-front" against "learning through feedback from building something". Here is an interesting debate: Waterfalls with in the sprints –a handshake or an anti-pattern? From process perspective, it is a handshake.  Having small defined processes...

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Digital Flow: The Future of Knowledge Management

Digital knowledge management is not managing knowledge as an object, it is providing the management system that enables knowledge flow and builds information stock.  Digital means flow, data flow, information flow, and knowledge flow; there is a shift from more traditional knowledge management approaches to techniques that involve enhancing the "flow" of knowledge within an organization to improve access and use. As the accepted model...

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Is Innovator ‘Trouble Maker’ or ‘Rain Maker’?

 Innovators think differently via non-linear or different angle. Although innovation is the light every forward-look organization is pursuing, very few businesses have a systematic approach to managing it, or lack of wise eyes to recognize their special breed of talent- the innovators, or worse, when innovator are punished for their initiatives –typically always "Are you a troublemaker?” Being a trouble maker is not a bad thing when it...

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Five Steps to Customer - Centricity

More often,  the linkages between customer-centric capability and sustained business performance aren't understood by enough business leaders.  Making the business case for customer experience is as we all know not so easy. Building customer centricity consistently in a way that delivers the right experiences to the right customers at the right times is, in most companies, enormously complicated. What are the wise steps businesses...

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Human Capital Management Strategy

The talent strategy needs to be agile and resilient enough to accommodate fast cycles of strategy evolution.   Digitalization and globalization have huge impact in the business and world, and talent has become the defining theme of this new digital paradigm. However, very few organizations have well-crafted people or human capital strategy as an integral element in their business strategy. But what are the ramifications...

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