Saturday, November 27, 2010

Brainstorm the Process Revolution: The Art or The Science?

Economy recession make business process management a hot spot to grow: software vendors try to repackage themselves as BPM providers; Organizations intend to rejuvenate themselves through BPM solutions. Today’s BPM solutions lay out the solid foundation to define, automate, control and monitor the business processes to improve the quality and reduce the cost, it intends to build up the responsive enterprise with firm control system tools; However, today’s BPM may not adapt to the new demand and technologies at the new decade in the 21st century.

The future of BPM need response the “changes ”more promptly , such as the globalization, the social computing, and the cloud strategy., etc, to transform into the future of enterprise with real time, extensible, proactive analytical capabilities.

How to REFINE the art of next generation of BPM:

1.Reframe the Enterprise Architecture via Enterprise 2.0 collaboration tools:
People, process, technology are the tangible building blocks for modern enterprise; strategy and culture are the intangible fabric to weave around it, so the future of BPM will:

--Refresh these core business processes to make sure the changes are not only
predicted but also fully prepared;

--Restructure the organizational framework or flowchart to ensure the right people
in the right position at the right time;

The next generation of BPM will naturally integrate enterprise 2.0 collaboration
tools into software suite, not only implement automation, but also enhance the
learning as process, and enable knowledge sharing.

2.Rekindle the Business Innovation via Cloud & Social Computing
The innovation process re-engineering is about nurturing innovation skills, ingraining innovation culture, embracing innovative technology and developing the updated metrics.

Cloud Computing allow organizations experiment on new innovative ideas with limited budget, fast setup and expand their product or marketing niche to create new business model and revenue stream with scalability.

By aligning cloud strategy without cloudy look, enterprise may reinvent itself as growth engine, and the purple cash cow.

The process on the fly (the future process) is all about building up the business cloud infrastructure to implement the deep integration of eco-system, with the chance of having agility, modularization, fungibility (cloud standardization).

3.Realign the Business Priority and Enterprise Resources & Supply Chain
How to build up the customer-centric, employee-inspiring culture is the priority for today’s organization.

Unified communication, social computing and many latest technologies help optimize the supply chain, streamline the enterprise resources, and improve the customer service.

The future of BPM will enable MashUp, crowd sourcing abilities :
--Encourage the customers to co-design the products, service and communities, to share the thought and feedback, to enhance customer responsiveness and satisfaction.

--Inspire the employees to make more contribution, toppling hierarchy barriers and breakdown the conventional boundary, to encourage the culture of learning and embedded it into the business process and strategy seamlessly.

4.Revitalize the GRC Enforcement
The Great Recession may be partly caused by failure of effective governance, risk control and compliance process.

In post recession era, the effective questions we may ask to enhance GRC are:
-- How to define more global universal business cases?
-- How to revitalize the regulation change, GRC enforcement into processes?
--How to optimize the process design with advanced analytics and BI capabilities

Today’s BPM still focus on control and the problem at hand, tendency toward tunnel vision.

The focal point of next generation of BPM will be innovation oriented, customer centric, GRC enhanced, cloud based, module-designed, with broad vision of transforming to the real time, extensible enterprise.


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