Some say BPM
practice, very similar to the old PM adage "Scope, Schedule, Budget -- Pick
two!". There could be one
where the business problem is clearly defined. One where the business
understands the cost of not solving the problem and where the solution proposed
costs less than not doing anything and meets the expected ROI for the business.
Once you are sure of these things then you will know that you are in a good
place for success.
The further debate is on: What is the ideal scope for a BPM project?
The further debate is on: What is the ideal scope for a BPM project?
1. Three-Phase BPM Planning
If you can't define
your BPM scope in a single sentence and know you can measure the business
outcome of that success, then you'll probably fail. Before serious project starts, there are
3 phases in planning:
1)
Agree
the objectives/outcomes/goals: What
are "we" trying to achieve.
2)
In
business language with users workout step-by-step: Who and what is required to
make it happen. Encourage new ideas, there are no constraints.
3)
Work
out estimated cost. A good guide would be work out number of UIs (including
reports, maintenance forms etc) needed.
On a serious note, start small, well defined with a goal in mind. Loose projects with wishy-washy strategy are doomed to fail because you have nothing to aim for, no measurable way of defining success. Then basically learn, adapt and radiate for future projects.
2. Four Aspects from the Program Management Standpoint
On the surface at least, that there is general agreement --
define goals, outcomes, and measures; have a schedule; avoid scope creep; and
stay within a budget. More specifically:
1) Road-map set from
an enterprise perspective
2) The business
sponsors
3) Stakeholders
4) Resource pool
availability
Fist, play a key role directly or indirectly in defining the
scope and ground for a BPM implementation in a customer landscape; secondly,
BPM is just an enabler and it should not be used as a tool to automate every
other process just with the need to widen the scope of implementation.
Unlike big box application software products, BPM solutions can be deployed tactically,
and then tied together for additional
strategic leverage. Thus, start with
a budget and then find the best scope to fit that budget. It is a nice
disciplined way to start a BPM effort and prevents the temptation of boiling
the ocean because the budget is fixed in advance
3. Metaphorically, BPM like “Build a House” Scenario?
The ideal scope
of a BPM project can actually be seen as "building a house". To start with :
1) It is the plot in a residential area (where does the project stand in terms
of the enterprise roadmap)
2) Will more work and money be invested in clearing the rocks/ground for construction.(landscape details and feasibility study vs.costing)
3) What is the budget for building the house (project budget)
4) House plan and architecture design (discovery sessions to understand the landscape and design better)
So, to enjoy the shade of the house, all the attributes go hand in hand right for the organized approach in scoping till the completion of construction.
2) Will more work and money be invested in clearing the rocks/ground for construction.(landscape details and feasibility study vs.costing)
3) What is the budget for building the house (project budget)
4) House plan and architecture design (discovery sessions to understand the landscape and design better)
So, to enjoy the shade of the house, all the attributes go hand in hand right for the organized approach in scoping till the completion of construction.
So, most of the time the scope of any BPM effort should be: as small as possible to achieve the desired
outcome. If multiple positive outcomes are sought, divide and conquer.
Breaking the challenge up into digestible fragments is the key to solving
nearly any problem; BPM is no different.
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