Wednesday, March 6, 2013

Ten Questions to Ask when Starting a BPM project?

To ask the right set of questions is to understand what BPM is good for, but then only decide to start a BPM project once you've identified a process that could be improved using BPM..

  1. Why is there a perceived need for starting a BPM project?

Is it compliance, customer/market driven?

  1.  Why did you only just find out about this project now?

You have to fully vet and understand the scope which includes the high level business objectives and high level requirements before you can do anything else

  1. What is the goal or the expected outcome?

The goal has to be something remarkably, "Allow users to find any information necessary to do their jobs in three clicks or less. “ 

  1. What business problem are you trying to solve?

Why do you think BPM is the key to solving your business problem ?

  1. What's a BPM project about?

Many times organizations have a very bad understanding about what process management is really about. Processes are often defined too small or too big. This will lead to useless implementations
- improving a process?
- automating a process?
- make a process perform forever?
- Mapping a process in a BPM tool in the cloud?
- Manage your organization by process? 

  1. How will this initiative enhance delivery of differentiable value to customers?   
Do you have the right people that can make project successful? 

Talent, experience and determination can make a big difference to achieving success  

  1. Do you have right organizational culture to support BPM success?

Organizational culture drives process management effectiveness through the direct actions (an inactions) of leadership. Organizations with "strong" cultures approach process management differently than do those with "less involved" cultures.

  1. Do you have best practices to learn from previous process management effort?

  1. How will you define success?

 Asking questions at the start of the project probably also means that many decision are already set in stone by others (probably less experienced in BPM), making the project much more of a challenge for the person asking the questions. So asking right questions can help clarify project effectiveness and efficiency


I love articles like this. You make some great points and I don't think I could have made them any better.

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