CIOs as Chief Insight Officer: How to Connecting the Dots via Pattern & Pattern Language

A Pattern Language is an attempt to express the deeper wisdom of what brings aliveness within a particular field of human endeavor. Pattern has a few meanings, it’s usually about repeating artistic or decorative design: a paisley pattern; or a  natural or accidental arrangement or sequence. A plan, diagram, or model to be followed in making things. A consistent, characteristic form, style, or method. Or a composite of traits or features characteristic...

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Performance Management: Change the Name or Change the Mindset

There is a need to evaluate the performance of employees in more objective and continuous way. People are always the most invaluable asset in the business, however, in most of the organizations, HR is still playing as an administrative role, instead of a strategic player, handle talent management, performance management, and culture management in silos, lack of strategic vision and integral process to manage them holistically. Rightfully in most...

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Digital Strategy Tuning: How to Make Good Business ‘Assumptions’

"Assumptions" should be thought of as qualified projections rather than the best guess. Running a business is a thorny journey, with a lot of uncertainty, complexity, and velocity on the way, what are basic business ‘assumptions’ mostly flawed or invalid when preparing business strategic planning? And how can organizational leaders make a continuous adjustment to ensure the business is “doing the right things” before doing things right, framing...

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Customer Experience beyond Customer Service

Look at customer service as ordinary and customer experience as extraordinary. Being customer-centric means from strategic making to execution, customer is the focal point from cross-functional perspective, and customer delight moves from customer service to customer experience and customer success. More specifically, what’re the differentiation between Customer Service and Customer Experience? Look at Customer Service as ordinary and Customer...

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An Anti-Digital Mind: A Bureaucratic Thinking

Bureaucratic thinking generates negative energy which stops organizations from moving forward. The word "bureaucracy" is often seen in pejorative circumstances. Though, its roots being: bureau(fr) = desk and kratos(gr) = rules/ power, it can embrace different meaning: According to dictionary.com, bureaucratic is “a system of administration based upon organization into bureaus, division of labor, a hierarchy of authority, etc, designed to dispose...

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Do the Rules Stifle innovation

Breaking rules is indeed an important part of creativity. Innovation needs a level of guidance. Innovation is to transform the novel idea and achieve its business value. It is a business discipline which can be managed. In many organizations, perhaps there is an innovation department specifically setting the rules to take charge of innovation. The paradox is that all creative activities are subversive in questioning the status quo. Setting rules...

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Why is Poor performance not on the HR agenda?

It's time for HR and Senior Management/Leadership to begin investing in the most important resource they have, people. People are the most invaluable asset in the business, however, in most of organizations, people management are dysfunctional, silo, quantity driven and short-term focused, lack of holistic approach to manage performance, culture, talent, and leadership development more effectively. Some even concern why is poor performance not...

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What are the most Important Knowledge Management Skills

Digital Knowledge Management is not managing knowledge as an object, it enables knowledge flow, transcends into wisdom. Knowledge is power! Today’s forward-looking organizations all claim they are in the information management business because the information is the lifeblood, knowledge, and insight are the true competitive advantage. Today’s digital workforce has to learn, de-learn and re-learn all the time, as on one hand, information is...

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What’s the Recipe for Digital Leadership

Digital leaders who have multi-layer, multi-level quotients, and skills can amplify their leadership influence. Leadership is about the future, the art of persuasion and the science of disciplines. It’s about the inspiration and motivation; innovation and progression. By choosing to lead, you must have a vision and intention for making that choice. But is there such a secret recipe for digital leadership? Multi-layer, multi-level quotients,...

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Brain vs.Mind

The brain is the hardware and the mind is the software with the totality in action, so the brain with the mind is the hardware plus software. MIND is a coherent (internally self-consistent) abstract system which converts signals from some sort of sensors into meaningful symbols or concepts (implicitly quantizing them), reorganizes them in light of known historical symbol patterns from its own unique symbol field, and converts them back again...

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