Monday, June 26, 2017

The New Book “Performance Master” Chapter IV Introduction: Digital Performance Scoreboard and Dashboard

The scoreboard is strategy focused, and the dashboard is operation oriented.


The balanced scorecard model offers a visual way for a corporation to gain a wider perspective on its strategic decisions by considering the impact on finances, customers, internal processes and employee satisfaction. A management dashboard is an easy to read, often single page, real-time user interface, showing a graphical presentation of the current status (snapshot) and historical trends of an organization’s key performance indicators to enable instantaneous and informed decisions to be made at a glance. To put simply, the scoreboard is strategy focused, and the dashboard is operation oriented.



Scoreboard vs. Dashboard: A scoreboard is to provide the “balanced” view of trade-off variables; whereas a dashboard tries to present key performance indicators in a visualized way. A scorecard assesses the business to strategic goals whereas a dashboard assesses performance to operational goals. A scoreboard is a way of consolidating and comparing metrics relating to a holistic assessment of organizational or functional performance; whereas dashboards can be targeted at a single or small, but a related number of operational performance drivers. A balanced scoreboard is very useful for facilitating discussions and ensuring decision makers understand the various trade-offs. You also need to consider, among other things, the overall strategic balance, dependencies, and constraints between components and overall risk exposure. Dashboards and their associated means of information gathering and presentation are user selected, defined, structured, analyzed, in other words. Keep in mind, The scoreboard and dashboard are both just the management tools, the balanced scorecard is not a silver bullet, and a dashboard is also not a crystal ball, they are the visual tools which help to make effective decisions and run successful businesses.


What are on your digital transformation scoreboard: Forward-looking organizations are on the journey of digital transformation. A well-defined scorecard for digital transformation should contain a good mix of the outcome measure of long-term strategic value along with performance drivers to track the progress in the short term (operational measures). It provides the business management a holistic view about the progress of digital transformation by considering the impact on finances, customers, internal processes, and employee satisfaction. A well-defined scorecard should include digital capability and capacity vs. digital transformation performance. The scorecard helps you a lot when it is into execution mode, not in the paper mode. It is also very useful for facilitating discussions and ensuring decision makers understand the various trade-offs. Some factors that could be used to measure digital transformation score within a company could be resources invested (human and financial), employees’ motivation, the number of business initiatives launched and organizational culture, etc. Set SMART” goals to link the individual performance to the strategic initiatives, the well-designed scoreboard should motivate changes and innovative actions and inspire talented people and businesses to become digital masters.


How to build an effective management dashboard: Besides the essential indicators like budget or schedule, there are as many preferred items as executives can think of and their presentation preferences are equally varied. The key is to keep the dashboard crisp, readable while highlighting important aspects for decision/guidance from an executive management perspective. This allows you to see it all and to manage by exception. The science of dashboard presents information in a logical way to enable better decision-making, and the art of dashboard displays the great visual art to delight its users. An important dashboard best practices, especially for an executive dashboard, is that the “essential” information presented has a clear alignment to the strategy that the audience is trying to execute or manage by leveraging the dashboard. The logical process flow and the intuitive visualization are also important factors in making execution dashboard more effective to enable users making right decisions.

Both scoreboards and dashboards are important management tools, though they look quite different from each other, using traffic light, graphs, tables, etc, in distinct ways, they are both useful management tools for strategy execution and performance optimization.

The "Performance Master" Book Amazon Order Link

The "Performance Master" Book B&N Order Link 

The "Performance Master" Book Introduction Slideshare

The "Performance Master" Book Preview

The "Performance Master" Book Introduction 

The "Performance Master" Book Chapter 1 Introduction

The "Performance Master" Book Chapter 2 Introduction

The "Performance Master" Book Chapter 3 Introduction 

The "Performance Master" Book Chapter 4 Introduction 

The "Performance Master" Book Chapter 5 Introduction 

The "Performance Master" Book Conclusion

The "Performance Master" Quote Collection I

The "Performance Master" Quote Collection II


The "Performance Master" Quote Collection III

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