Friday, March 16, 2018

CIOs as “Chief Inspection Offer”: The Important Factors In Digital Quality Management

Quality shines through consistency, simplicity, and reliability. Quality Management starts with shaping the quality mindset and defining quality as the discipline.

Quality management ensures that an organization, product or service is consistent. Quality Management is not one department’s work, as a degree of quality is in everything people do and experience. "Quality management," like "change management," needs to be embedded into the corporate culture; it requires engaging all the people involved working together as a team to excel in quality products/service delivery. Quality is defined by a number of factors, and to effectively lead an organization into good quality practices takes work and a level of trust and credibility within the organization. Make sure systems run according to plan, schedule, cost, and performance standards. Here is a set of important attributes in digital quality management.

Effectiveness: Effectiveness is about doing the right things and qualifying the business result. To put another way, doing the wrong things well won’t improve business effectiveness. One of the pitfalls of the business transformation is sometimes getting the 'right answer' to the 'wrong question.' Digital is full of uncertainty, velocity, complexity, and ambiguity, business leaders should focus on effectiveness, to ensure business having the vision and well-defined goals to reach it before jumping into “how.” The organizational management short-sightedness and running the business in a transactional mode can only cause digital ineffectiveness in the long run. Doing the wrong things well won’t improve business effectiveness. Quality management needs to be a cross-functional collaborative effort, not something one team does alone in a corner, in order to improve the entire digital business effectiveness and maturity.

Efficiency:
Efficiency is to do what is effective, achieve productivity and high customer satisfaction with less operating cost, and keep the business running efficiently and smoothly. Make sure business/IT systems run according to plan, schedule, and performance standards. It is fundamental but critical. Optimizing costs to the greatest extent possible. It’s important to leverage the latest technologies or tools to continue trimming cost or retooling business processes. There is never "enough" effort to improve efficiency, optimize operations, and fine-tune business capacity. High quality also refers to simplicity, increase visibility and transparency of the business environment through eliminating something which is not used and saving effort on maintaining it for improving efficiency.

Flexibility: Flexibility is about willing to change or figuring out alternative or better ways to do things, for achieving high-quality results. The culture of flexibility advocated by effective leadership is about bringing out the best in others, improving quality thinking and deliveries, to make people feel comfortable being who they are and taking the risks necessary to fulfill their potential. Psychologically, being flexible is simply an ability to adapt to changes, an intelligence to explore the new possibility, an alternative way to solve problems, and a quality attribute to run a successful business. The goal of building a high-performance digital organization is about tuning organizational structures and developing processes that encourage cross-functional collaboration and enforce flexibility.

Performance: The core of quality management is about delivering the high-performance result. Performance management is not a silo management practice to monitor or measure the quantitative delivery of a staff, a team or a division, but a combination of quality management approaches leading to consistently and constantly improving business results. Compared to strategic value often focuses on the long-term quality result, the operational value is the ability to run short-term operations efficiently and successfully. It is imperative that you link lower level metrics with higher level strategic objectives. When the strategic goals further cascade down to operational objectives, it becomes more traceable and measurable. That’s what most of the performance management methodologies are all about.

Reusability: Application reusability is a common industry practice to improve quality and business efficiency. But keep in mind, while looking to reuse, you obviously have to ensure that you don't increase your collateral in old technologies or business processes that you want to get rid of. Leverages common maintenance and standard feature; decrease the development and/or support costs, as opposed to a new custom solution, decrease time to market, etc, are all good reasons to advocate reusability. The business value of application reuse is easiest to communicate after educating the business on the different stages of technical maturity, the advantages and costs of each stage. The sooner in the organization's maturity reuse is leveraged, the sooner the organization will be able to improve business changeability and flexibility. Set the right policy and enforce effective governance discipline of the comprehensive time and cost estimation in managing application reusability successfully.

Reliability:
Reliability is the ability of the business to consistently deliver the expected business results. IT reliability is to effectively apply technology solutions to meet the business operational and regulatory needs of the organization and act as the bridge between the bits and bytes of technology and the mission and objectives of the business. It’s important to bridge business-IT gaps, IT-business proactive interaction, communication, and cross-functional collaboration are great practices of applying a holistic management discipline which can break through the industrial constraints and limitations, to improve reliability and overall business quality.

Innovation:
Innovation and quality needs go head in head: The greater the efficiency of an organization, the greater the need is for creativity to maintain high performance in the long run. Running the high-quality digital business has the indication of managing a healthy digital innovation portfolio. Organizations can no longer rely on a single individual or team to drive innovation, largely due to the fact that innovating in today’s digital world has become increasingly complex in nature, with a broader spectrum. Efficiency will extract the maximum benefit from a new idea. If an organization is inefficient, it will be inefficient with new ideas as well. Successful innovation management can bring high-quality business results.


Digital Resilience: Business resilience is the business capability to make organizations more risk intelligent, and thus run a high-performance business. Because businesses are faced with more opportunities and risks in the digital era, being resilience is about failing forward, failing cheaper, and failing fast, also recovering more promptly. Though there are relatively few opportunities to really measure quantifiable risk in a consistent and meaningful way, the quality of risk management directly impacts on both the bottom line of the business surviving and the top line of growth potential. High-mature digital organizations can identify ways of realizing the end-to-end monitoring of key performance indicators, develop effective digital principles, processes, and the best/next practices for improving business transparency and resilience. The appropriate measure will be then considered with the cost in terms labor, finance etc of the measure, and the resilience to survive or thrive from the failures.

Quality is doing the right thing right, the first time. Besides these critical quality attributes, the high-quality enterprise is comprised of high-quality leadership, people, high-quality products/services, and high-quality business capabilities/processes, etc, to effectively lead an organization into good practices, to shape quality as the mindset and quality as the discipline.





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