An intelligent process is therefore one that can capture knowledge and provide a structure for collaboration and innovation; an intelligent process easily grows more intelligent.
The goal of business intelligence is to answer questions, inform reasoning, and support decision-making. "Process intelligence" refers to the use of artificial intelligence to help with common business tasks. These tools are designed to streamline operations, improve efficiency, and provide insights that can inform decision-making.
Examples of process intelligence applications include:
-Accounting: Categorizing transactions, flagging suspicious charges, managing invoices, and forecasting cash flow.
-Customer service: Handling common questions or appointment scheduling.
-Marketing: Creating ads, social media posts, and newsletters, and ensuring grammatical accuracy. Suggesting optimal posting times and automatically adjusting schedules.
-Customer relationship management (CRM): Tracking customer behavior and suggesting targeted offers.
Recruiting: Writing screening applications for key qualifications.
Recording and transcription: Recording meetings, creating transcripts, and summarizing main points.
Process is one of the greatest tools for collaboration. The intelligence in a process comes from people. An intelligent process is therefore one that can capture knowledge and provide a structure for collaboration and innovation; an intelligent process easily grows more intelligent.
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