Learning on Demand and Modern Talent Management

Lifetime learner has the new wings to learn on the fly. 

Web 2.0 technologies such as video, audio, blogs, wikis and social network craft the fashion of on-demand learning, and enhance the modern talent management and education system with the unprecedented open, creative style in the 21st century.


Lifetime learner has the new wings to learn on the fly. These cool web 2.0 tools encourage self-driven human beings to learn anytime, anywhere with any subject to evoke any dreams they may have at any age; and modern Talent Management has the new boundaries. HR in the old time is more like administrative function in the enterprise, now human resources could become the true strategic partner in the 21st century, HOW:

• Modern HR will evaluate the employee performance dynamically: the web 2.0 technologies become the efficient tools to manage with multi-dimensional focus, not only employee’s daily task delivery but also their drive, thought process and their value proposition, you may call it: Manage On the Behind;

• Modern Talent Management will enhance the on-demand learning curriculum to develop the talent pool, and take initiative on growing employees' transformable skill set to fit in the future.

• Modern HR not only make ‘Apple to Apple” comparison but also manage “Apple to Apple Pie” style insightful scenario planning: with these web 2.0 tools, the talent development is not just based on the past credential and experience, more counting on the talent’s potential, drive and time management skills

• The forward-looking leaders and managers are the corporate human architect to build up the business vision with their talent blocks; they are also the life coaches to help develop employees’ progressive careers; the human engineers to navigate the employees’ potentials, energize their spirit, and hunt their Mojo.

Learning on demand makes the learning process non-stoppable, fun, more efficient and effective, without border and limit, it brings the new perspective on individual growth, talent management, education revolution and the true globalization.

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Innovative Frugality

The Great Recession we’ve just been through has changed many of our perspective forever, both in business world and consumer’s life style, the businesses are struggling with cutting cost and improve the process efficiency, and the consumers are more sensitive to leverage the shopping price with the quality and brand.

The good news is: the emerging innovative technology such as internet and web 2.0 make frugality the new cool in 21st century.

Web conference is hot in enterprise world, to help company limit the physical conference and eliminate travel expense significantly, the maturity of web meeting and virtual trade show actually improves the event productivity and gain more audience base, the recorded version could be archived as educational resources for the future usage, it’s the vivid example of innovative frugality in the corporate world.

The ironic fact is: the web conference is such a innovative frugality machine for many industries, but it’s also the latest innovative disruption for airline, hotel and other hospitality industries in the last couple of years; fortunately, the same web 2.0 families such as social network, blogs, crowdsource could also bring up the new horizon for those struggle companies to expand the global landscape, especially lure the potential consumers with strong purchasing power in the emerging economies.

The webnar, virtual conference could also become the main stream of informal training for many companies in the most cost effective ways, help their employees upgrade the skill set, catch up the latest technology and industry trend, refresh their mindset and energy, those emerging technologies will inspire the lifelong learner to keep grow, make the learning scenario a new cool.

"Free: The Future of a Radical Price" by Chris Anderson may bring us the great perspective on how the internet technology craft the new fashion of the innovative frugality to change the world radically.

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Flying is cool, can we make aviation industry a new cool again

Every industry need to have sense of urgency to build up the very solid diversified thought leadership team in this competitive, multi-polar new global landscape,

Flying over to the sky is almost all our childhood dream; Airline industry make our dreams come true; It changes human’s life, the world, and expand our horizon forever. However, the industry has been suffering so deep for so long with so many issue; What can we help rejuvenate this legendary industry, how can we make it a new cool industry to work for and deliver the cool travel solution both the business and consumers can count on?



1.Premium Customer Service:
The core value of modern aviation in 21st century is to deliver the premium customer service, to make the travel a great lifetime experience on the fly: By taking advantage of the cutting-edge technology, the airlines could provide the most convenient service for boarding, communication, entertainment., etc.

Web 2.0 are great sets of tool to help airline regain their reputation, when one customer distributed his broken-guitar story online, it damaged the image of United Airline severely, but with those web 2.0 tools, UL could also turn around and build up more solid customer-friendly PR and strategy in the long term.

2.Diversified Leadership Team
Every industry need to have sense of urgency to build up the very solid diversified thought leadership team in this competitive, multi-polar new global landscape, the leaders with mission and purpose, from different culture, industry, background may, bring up the new passion, brainstorm the fresh idea, think from the all angles, and instill the great confidence into the whole industry.

3.High Employee Moral
When the industry has been in the downturn spiral for a while, how to make the employee to hold on their trust and moral, share their wisdom, keep their sense of humor, to find their Mojo? they are the one to deliver the best customer service and build up the business loyalty.

4.New Revenue Stream
Beyond selling the air ticket, airlines now also sell the food, the bags, the leg space and even more, those are creative new revenue stream, but will those new charges deteriorate the airline credibility in the long term or it actually brighten the fair finance perspective with customers’ understanding.

Can airline create new revenue stream even more aggressively, cross-industry, cross-boarder., etc. and how, the diversified leadership team may bring up more possibilities.

5. Optimized Air Travel Solutions
To make every airline like Virgin, founded by Sir Richard Branson, with so many business portfolios involving in so many industries may not be so realistic, but airline industry definitely need the entrepreneurial spirit, to grow beyond the limit, the sky has no limit anyway.

6.Effect IT Technology
The latest IT technology could be the most imaginable colorful wings for today’s airlines, virtualization, SAAS, web 2.0, cloud computing may not possibly replace those legacy system overnight, but the effective technologies are no doubt the most competitive tools to fashion the airlines business strategy, and talking about today’s buzzword: cloud computing, the airline are naturally on the CLOUD”

7.Fresh Eyes to Improve the Business Process
The world's first airplane was built in the United States by the Wright Brothers in in 1903. The world's first scheduled commercial flight took place on New Year's Day, 1914.

it may be one of the most complicated industries in the world: the powerful and expensive aircraft, the legacy technology, the regulation/de-regulation, the union.etc.

It’s strategic imperative to improve the business process base on the deeper observation from clear-minded, fresh-eyes leaders with cross-industrial, cross-functional, and cross-cultural background.

It’s also cultural imperative to encourage and nurture “speak out” and “can do” entrepreneurial spirit in this legacy industry.

And the latest BPM technology could become the ideal tools to implement those improvements with logic steps and scientific methodology.


8.Aggressive Global Expansion

Airlines, like many other industries, are facing the unprecedented competition ever: legacy airline vs. discount airline, US airline vs. foreign airline., etc, the most forward-looking company would have the sense of urgency to invite the right leader on board, build up the global strategy to penetrate the emerging market with the cutting-edge technologies.

9.Resilient M&A
In this new century, the airline industries need be reshaped, resized and reenergized to fit for the new capacity, the customer-tailored demand in this brand new global landscape.

10. Learn from Leaders
Cathy Pacific and Singapore Airline are the best airlines in the world for the couple of years in the row, southwest maybe the only airline in US makes profit every year even in downturn; Ryanair is the “dollar airline” with creative pricing strategy.

What’s future of aviation industry in 21st century, not only we have more powerful, energy-efficient aircrafts, or the “bigger is better” M&A strategy, we also need the inspirational leader with mission and purpose, the dedicated employee with great Mojo to deliver the superior customer service on the fly.

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SAAS Met Cloud in 2010’s SAASCON

SAAS is proven business model to improve ROI, that’s why HBR credit it as the “best business model in the world”, how bout PAAS, IAAS , the other cloud creatures

A couple of observations from this year’s event:

1. SAAS met Cloud in this year’s event, though a few CIOs mentioned they don’t have well-established cloud strategy yet, definitely almost every presenters think cloud phenomena is beyond the buzzword now;

2. Microsoft sponsor the event, take the leadership to move applications into the cloud, but how can they differentiate their offering from GOOGLE? Can they also take the initiative to set up the policy and cloud governance?

3. Less exhibition booths compared to last two years, maybe because there’re so many cloud related conferences recently, or economy is still tough?

4. SAAS is proven business model to improve ROI, that’s why HBR credit it as the “best business model in the world”, how bout PAAS, IAAS , the other cloud creatures?

5. Quite many female audiences stand up on the cloud, but no female panelists or female CIO to deliver the presentation, the cloud is still not so colorful.


Microsoft may make the cloud a little bit crowed, but they may bring up some “water vapor” into the Cloud, become the true rainmaker.

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Embrace the Mother Nature

It’s so enjoyable to visit Filoli Estate –one of the finest country estates of the early 20th century. It’s located in Woodside, CA, Filoli was built for Mr. and Mrs. William Bowers Bourn, prominent San Franciscans whose chief source of wealth was the Empire Mine, a hard-rock gold mine in Grass Valley, California.

Filoli, the estate’s name reflects Mr. Bowers’ credo: “Fight for a just cause; Love your fellow man; Live a good life.”, Mr. Bowers’ success story is the legendary American dream in last century.

We’ve just been through the one of the toughest recession time in our life, economically many of us feel suffering, but when we take some time to embrace the mother nature, breathe the fresh air, smell the flowers, we feel refreshed, relieved and rejuvenated.

In the emerging economies such as China and India, fast-growing economic engine leapfrog the new generation of wealthy white-class families with great purchasing power, but even their life are not perfect. Each time before I travel back, when I call my sister for any gift she like, her answer is wise somehow: “ we can get anything in Shang Hai now, if you have to bring, just bring us a bottle of fresh air or a bunch of California Sunshine!”

Mother Nature is the precious gift we could ever have, in developing world, the fast growing economy should be built on improved productivity with respect of mother nature;

In developed world, the latest technology such as clean tech and solar are more directly touch the earth, refine and shine the mother nature, and they bring up the best hope to the next economy booming

Thank you for volunteering father and daughter tour guide Lowell and Jeanne to present us the best Filoli with enriched natural education knowledge. And thanks Nimitz to invite me!

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How to Build up the Emotionally Intelligent Business after BIG RECESSION

NI is the most sophisticated intelligence with dynamic analysis processes.

What are the differences between all sorts of intelligences, and how do we develop and master them to build up the modern business?

Artificial Intelligence: AI is the intelligence of machines and the branch of computer science that aims to create it.

Business Intelligence: BI refers to computer-based techniques used in spotting, digging out, and analyzing business data, such as sales revenue by products or departments or associated costs and incomes, performance intelligence and predictive analysis., etc. BI is the latest version of AI from a business perspective in the 21st century.

Collective Intelligence: CI refers to people and computers connected in ways that seem intelligent, social networks and web 2.0 technology provide a great platform to develop CI.

Natural Intelligence: NI is the human's intelligence, it is all the systems of control present in biology. The five principles such as: feeling, coherence, action, finitization and analysis reflect the sophistication of NI.

AI and BI can learn, just like natural intelligence (NI). When programmed to, Artificial Intelligence can sense changes in its environment and react accordingly. It can then refer to the ways it reacted to previous changes to help decide what to do the next time a similar change occurs.

One big difference between Artificial Intelligence and natural intelligence is the fact that natural intelligence can forget and lose information. Artificial Intelligence could do this if it was programmed to do so, but this would be counter-productive.

Another big difference is accuracy. Artificial Intelligence, when given the same information can be exact, every time with speed. When natural intelligence is given the same information, it can not be as exact and is slower.

From the surface, AI seems more promising and accurate than NI, however, as we clarified, NI is the most sophisticated intelligence with dynamic analysis processes, and it’s the critical success factor to make intelligent business decisions.

Essentially NI is still the crown of all kinds of intelligence, and I believe with BI + CI, the senior executives with high NI could become more logical business decision-makers to develop emotionally intelligent businesses, and not only analyze How the Mighty Fall, but also avoid it.

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The Executive Recruiting in 21th Century

I Spent some time to walk through a few top executive headhunters' website, good to see many companies already had a sense of urgency to change the recruiting style for hunting the leaders and senior executives, there're some international job openings listed on their website, which is great, to make the process more transparent.

I believe the key revolution for recruiting the senior talent is really not suppose to just sell the past, should more promote the potential (such as raw intelligence, self-motivated, drive, etc).

Most of the recruiters today just search the key words inside the candidate's the resume, , but I feel the essential about recruiting should search beyond the surface, dig deeper about the candidate's raw intelligence, self-motivating and learning capabilities, such as:

-Thought Leadership: that's sort of raw intelligence, which means you would voice the different opinions for many groups: such as new Americans, entrepreneur, female, minority., etc.

-Fresh Eyes and Mindset: The cross-cultural, cross-industrial, cross-functional background would give the candidates insight to see beyond the surface, help companies to create value and take leadership in global market.

--Entrepreneurial spirit: that indicates the candidates are self-motivated, drive to change, and help create new revenue stream;

Those are the essential for the futuristic leadership fitting for many companies in every industries, and very specific skill could be learned very fast if the candidates are drive enough.

Well, the headhunter companies in the first decade of the 21th century may try to recruit the experiencing excellence without the soul, in the 2nd decade of 21 century, they could truly be renamed as soul-hunter agency to hunt the potential leaders with mission in 21th century!

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The Art of BPM in Web 2.0 Era

In last couple of years, we’ve been through the toughest Big Recession in our life, there’re so many industries suffering and struggling to keep surviving, as we discussed before, if any panaceas to save them, BPM (Business Process Management) could be one of the cures.

BPM enables the business grow and transform in steps with these changes, in today’s digitized web 2.0 world, BPM is more like coordination of the digital asset, resources and orchestrating the business optimization in real time rather than just automation and control.

We could ask some questions to dig deeper:
1.What is the key business process that creates the core or best value proposition for your business?

In IT industry such as software, it may be the product development process, in Airline and Hospitality industry, it could be customer service which bring up the best value for the customers.

2.Should BPM implementation top down or bottom up?
Since BPM is the management of business process, top down strategic business overview is the necessity for understanding business’s core value and prioritize the business process to implement BPM; and the bottom up approach to implement specific business process in real time are the methodology. Just like SOA (Service Oriented Architecture), Top down meet Bottom up are the right scenario.

3. Look at business process management(BPM) in an enterprise or industry, where are the interesting and best opportunities in the future?
In current web 2.0 world, the meta data become richer and deeper, the rise of the smart digital assets such as web content, collaboration platforms presents a compelling opportunity to extend process management to viable human-driven process, that also brings great possibilities to take advantage of those smarter data and information and integrate them into BPM with logic steps embedded with SOA and BI.

The art of BPM is to integrate people, process and technology in the real time. It allows us to treat enterprise end-to-end processes as strategic assets that can be managed and improved over time.

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Globalization

Globalization means to unify, digest, inherent and absorb the quintessence of world-wide multiple cultures, to build up the colorful global culture and the best world than ever.

Today, I got the opportunity to participate the web meeting about “Cross-Cultural Competency”, very impressed on Dr. Karine Shomer’s deeper presentation focusing on multiple dimensions of diversity, core value difference of culture, and related work protocol differences.

From my observation, if saying the first decade of 21th century, the world embraced the Globalization at the faster pace, and became flatter than ever because of the web 2.0: the technology is all about social networking and mass collaboration with the blurring of lines between content creator and user; Global 2.0 means the global companies in developed countries outsourced manufacturing and also white collar engineering job to developing countries such as China and India, the global virtual team has been built up to work together to accomplish the life cycle of products or projects by taking advantage of web 2.0 technologies such as virtual meeting collaboration platform, blogs, video, audio, social network.
In the 2nd decade of 21th century we just stepped in, the world becomes not only flatter but also more colorful and synchronized than ever with multi-polar centers, it may come to the era of Global 3.0 by using emerging web 3.0 technologies, it based on “intelligent” web applications using:
•Natural language processing
•Machine-based learning and reasoning
•Intelligent applications

What exactly Global 3.0 and Web 3.0 means, it means:
•Openness: Web 3.0 means open sources, open application platform, an open data to create more open tools and possibility through the web; then Global 3.0 means: open culture understanding, not only for knowing the diversified customs, but also more understand the open style of multi-cultural communication, open mindset of diversified new leadership

•True 3-D Global: Web 3.0 means the global database, the 3D Web and beyond, the 3D avatars, 3D-Shopping, and 3D Communication & Collaboration; Global 3.0 means to truly understand the multiple dimension of diversities, not only respect the difference, but also penetrate and value the diversity.

•Control, not overload: Web 3.0 means to set up the standard and build up the order, and make users search and find information more accurately, then Global 3.0 means to unify, digest, inherent and absorb the quintessence of world-wide multiple cultures, to build up the colorful global culture and the best world than ever.

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Are there any panaceas to cure the troubled companies in those traditional industries?

 Heterogeneous senior leadership team could help to stimulate the deeper business thinking, create the new revenue stream, and expand the business globally.

This economic downturn has made many great companies fall, a few listed in Jim Collin’s "Good to Great" list, such as Circuit City. Jim already clarified those pitfalls in his new book "How the Mighty Fall", so my questions would be: are there any panaceas to cure the troubled companies in those traditional industries?

•BPM: business process management, it integrates business, process, IT into the management embedded with business intelligence, business optimization, to make business continue to improve efficiency and effectiveness. BPM could be the panacea to fix those falling mighty.

•SAAS: Software as a Service, deliver the software service on-demand via the internet, HBR calls it the best business model in the world, it may also bring up the new perspective to run enterprises.

•Cloud with virtualization: as we discussed before, those are the wind and wing to make falling mighty stand up or even fly over again by streamlining resources, new technology, and process.

•CRM & Unified Communication: Many troubled companies are customer-centric businesses such as airlines, hotels, retailers, banks, automobiles., etc., to deliver the best, personalized customer service would be the key to regain customers’ confidence and bring up the value for consumers in the 21st century. Besides IT, the leadership style and human factors could be some other key panacea solutions:

•Diversified executive with a global vision: Heterogeneous senior leadership team could help to stimulate the deeper business thinking, create the new revenue stream, and expand the business globally.

•Entrepreneurial spirit: To encourage not only the management team but also employees to think like the owner, take initiatives, take the calculated risks, and make the sacrifice if needed.

•Make stars in all industries: Not only Google and Google’s employees are stars if so, they only make influences at the one or two dots in the internet spot; attract the best and brightest to work in the diversified industries, to make an impact, to think differently and also gain the financial rewards when helping rejuvenating and curing the mighty.

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Talking about “Sustainable Cloud” in San Patrick’s day

Today, the San Patrick’s day, people celebrate the day with parades, wearing of the green, and drinking green beer, we went to the Cloud-Connect conference, to brainstorm the cloud. Just summarized 5 Q&As about this holiday “cloud phenomenal”:

1.What kind of Cloud do we categorize, who are the leaders these days?

There’re public cloud, private cloud, hybrid cloud, community cloud., etc.
Amazon is the dominated pioneering leader to host public cloud, and Google and Saleforce.com are more like the major service provider to host the community cloud for their particular applications. All the other large companies such as IBM, HP, Microsoft., etc may build up their own strong private cloud to catch up; the cloud landscape may reshape in the future.

2.Why is it the right timing for Cloud to stay now, beyond just the buzzword?
There’re fundamental emerging technologies and service model behind the cloud such as:
•Virtualization: the proven emerging technology to help consolidate physical servers
•SAAS: the Software as Service business model
•SOA: Software Oriented Architecture
•Web 2.0 : Web-based technology such as: video, audio, blog, wiki, etc.

3.What kind of infrastructure will be build on the top of Cloud?
• SAAS: Software as a Service
• PAAS: Platform as a Service
• IAAS: Infrastructure as a Service

4.The sustainable Cloud, the hype or reality?
Many of businesses believe the Cloud would be their business strategy by moving their data center to the cloud, when the technology become more mature with standardized GRC (governance, Risk and Compliance.

5.What’re those biggest concerns?
Data protection, privacy, security such as authentication and identification., etc.
Latency is probably the other big concerns for the data on the cloud.

Some observation: on Tue. Meeting, the Cloud audience is not so colorful, actually today, San Patrick’s day, I saw diversified audience with more color dressing, and the only female presenter in the whole conference won the launch pad, she really has a great demo: Switch to the Cloud by click-away, congratulations!

May more female leaders to stand on the cloud, not just compete with the men, but also Aliens!

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BI instill the new brain to the 21th century modern businesses

If you think cloud computing is the wind under modern enterprise’s wing, then BI (Business Intelligence) would be the new brain to stimulate today’s business strategy, to help streamline the business process, to increase efficiency and effectiveness.

What’s exactly BI? Business intelligence (BI) is a set of methodologies, processes, architectures, and technologies that transform raw data into meaningful and useful information. BI provides software applications such as corporate performance management, business analytics/predictive analytics, data visualization including executive dashboard and scoreboard, and many more. In summary, BI bring up the data insight to run today’s business with full-fledged tools and statistics.

Talking about BI vendors’ landscape, it has been changed significantly in this couple of years, which also prove BI would play the pivotal both in businesses cross vertical and technology vendors plan: IBM bought Congno (the Canada based BI vendor focusing on performance management) and SPSS (predictive analytics vendor); Oracle bought Hyperion; SAP bought Business Object.

SAS, the largest private software company in US, focus on developing integrated BI solutions since 1976, SAS also top the #1 employee-friendly companies recently; Though SAS doesn’t have stock listed on NYSE, the CEO and founder Dr. Jim Goodnight could be the best business intelligent mentor for Wall Street, especially in the last couple of years, we experienced the biggest recession in recent history, partly caused by the leadership failure.

Will BI go to SAAS (software as a service) model and lead to the “Cloud” in the future, I think that would be the trend, but it will take some time to grow with enhancing scalability, governance, risk-control and compliance.

BI is the most critical business technology imperative for both today’s large enterprise and small businesses in 21th century.

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Cloud with the chance to WIND OR SUNSHINE

Cloud computing is not only the buzzword these day, but also a revolutionary phenomenal to make impact on all the industries, businesses, and even consumers.

Though many IT gurus complain about its ambiguity, actually I feel “cloud” is such a great name or signal to bring up the unlimited imagination, just like the movie “Cloudy with the chance of meatballs”.

As entrepreneur, Cloud computing may help us to build up the global business on the fly: Cloudy with the chance to become the “WIND” under our wing; it turns IT into the utility, you can pay as you consumed, not so much overhead and initial investment, you can enjoy the best service with limited budget; Imagine: without Venture Capital, you may still have the chance to build up the new Amazon or Google kingdom (well, we may still need some Angel’s help here)

“Cloud” even touch the consumer directly, just like those pizzas and meatballs ; You could manage your files, your photos, your mobiles and your favorite everything on the cloud.

Cloud computing may become the latest disruptive technology to reshape not only IT, but also all the industries, Cloudy get the chance to be the “SUNSHINE“ and hope for all those troubled enterprises in many verticals in this downturn economy, If only they could catch the wave, build up the right strategy and have a great change agent CIO around.

Well, of course, cloud computing is still a baby, need some time to grow and mature; security, regulation, reliability., etc are the bottlenecks to break, Also the other concern is: the cloud computing will create the brand new super enterprises or still the old giant companies such as IBM, Microsoft would dominate the sky, if you count Amazon and Google as “old timers” too, that’s the other innovator’s dilemma.

Anyway, I believe the cloud imagination would grow to be a real phenomenal, not just bubbles.

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Inclusiveness

The thought leadership in 21th century should be more like a water-color painting or oil painting, undertaking more finished art work.

Today is March. 8, the international women’s day celebrate 100 years, though it’s not national holiday in US, it evokes some more thoughts about women leadership, definitely it made significant progress in the last century, but it’s still long way to go.

The leadership style in 20th century is more like a sketch, establish a basic composition by male dominated team; the thought leadership in 21th century should be more like a water-color painting or oil painting, undertaking more finished art work, create the soul to make the painting become the true art piece, women leadership and the diversity are those fabulous color and theme, to create the new spirit of 21th century leadership, to make the true art of modern management.

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New American vs. New Shanghainese

Shang Hai, the biggest city in China, develop so fast, it attracts many new immigrants to reside in the city, to make the permanent population in Shang Hai amounted to 19.21 million at the end of 2009.

The new immigrants in Shang Hai come from following different categories: Executives and managers in multi-national companies from US and Europe and worldwide become the new Shang Hai Expatriates, to work and live there; the oversea students and professionals from China go back to work in Shang Hai because of potential growth opportunities there in recent years; and many young people from other provinces come to Shang Hai to get a job and grow a career., etc.

We call these new immigrants in Shang Hai New Shanhaineses, they make Shang Hai emerge to become the Oriental Pearl again, and regain the spotlight in new global landscape.

In US, we have the new immigrants from all other the world, you can almost meet people in every corner of the global here, especially if you live in the large metropolitan area such as California or New York.

We’d like to be called the new Americans; Compared to the native Americans born here, we consciously select this country as our new land to fulfill our dreams, just like new Shanghainese, we’re here not just for a fancy car or a bigger house, we’re here to explore the possibilities, to reach the human potentials.

The new Americans make US still the best wonderland in the world, the new Shanghainese make Shang Hai and China the new dreamed land shining in the East.

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