BPM is about the journey not the end, and it touches core business culture and value as well.
BPM is both philosophy and guidelines ; it involves both management practice and engineering discipline; it needs to take both problem-solving skills and software development methodology. BPM is also broaden its horizon, from traditional process automation expanding to process optimization and innovation. The point is the budget is always tight for most of organizations, what’re the very reasons shall they invest on BPM, and which barriers do they need to overcome?
#1 RALB (resource allocation, leveling and balancing) is needed to manage work.
#2 BPM is needed to provide orchestration for some of the work (structured work)
#3 Governance is needed for ACM to manage the rest of the work (unstructured work).
#4 ECM allows all manner of documents to be linked to process steps and ad hoc steps
BPM is to manage known from flow. The merit of BPM needs to focus on solving business problems, not just conquering technical challenge; it has to stick to the long term goal such as harnessing business maturity, and pick some low hanging fruits as well to improve organizational efficiency. The future of BPM shall leverage the latest digital technologies in underpinning competitive business capabilities and enabling a more intelligent business.