How to Keep Organization Grow and Flow

“All things move and nothing remains still.” -Heraclitus Organizations, like individuals, need to be in flow to operate smoothly. An organization achieves this state of equilibrium through its management layers. In other words, an organization can approach the flow zone when the positions in its hierarchy have clear, accountable tasks. To put simply, how to keep organizations flow and grow into digital masters? Delayering becomes a lens through...

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From Big Data to Decision Management

The full data-performance life cycle includes data --> analysis --> decisions --> performance. Businesses enter the digital era of Big Data, with the business dynamic of velocity, uncertainty, complexity and ambiguity, how to make the right decision by the right people at the right timing also becomes a strategic imperative, because it will directly make an impact on business’s short term bottom line and long time prosperity. Decision...

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The Pros and Cons of Net Promoter Score

The intent behind NPS is well conceived ... but it is not the magic silver bullet that is necessarily relevant everywhere. “Net Promoter Score" (NPS) measures the loyalty that exists between a provider and a consumer. The provider can be a company, employer or any other entity. The provider is the entity that is asking the questions on the NPS survey. The consumer is the customer, employee, or respondent to an NPS survey.” (Wikipedia). On one...

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Innerlearningcycleofgrowingwiseleaders

A wise leader does not just follow, but discover the path; not just learn, but challenge the convention. Knowledge is power.” "The more I learn, the more I realize how much I don't know." "The less men think, the more they talk."....There are many good saying about thinking or learning or talking. From a leadership perspective, how shall one grow from “teachable” to “knowledgeable” to “insightful,” and ultimately become wise leaders? In practice,...

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Agile Paradox: Is “Prescriptive” Agile Practical?

Agile is a paradox because Agile is not lack of disciplines, but needs to be more disciplined. As an emergent software management methodology, Agile advocates interactive communication, iterative collaboration and continuous improvement. Based on its 12 agile principles, there are all sorts of agile explorement and deployment -Agile as management philosophy and principle; Agile's best practice or next practice; when, where and why should you...

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Empathy as a Key Element of Digital Leadership

Empathy is about thinking as if you were in the other party's position. Business today is overcomplex and the world becomes hyper-connected; what’re the key success factors in leadership effectiveness, and what does it mean to become an empathetic leader? Empathy is about thinking as if you were in the other party's position. Empathy is a great leadership quality that's often overlooked. Showing empathy helps a great leader infuse their...

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How to Leverage Talent Analytics to Run a Smart HR?

Start with creating a data-savvy mindset in HR. People are the most invaluable asset in businesses. however, many organizations still run their workforce management/HR department as a back office administration function, hire and fire mechanically. At the age of Big Data, how to apply talent analytics to make the right persons to the right positions and how to invest human capital to achieve its full potential and catalyze the business growth....

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A System Thinker’s Mind

You don't need to be a system engineer/scientist to master systems thinking; just like you don't need to be a philosopher to think philosophically. Systems Thinking is the thinking about how things interact with one another and get the insight of the whole. As a social construction, system thinking is positive because it helps understand the links between one action, a solution, and the different behaviors it might influence. By comparing different...

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CIO as Chief Innovation Officer

Digital CIOs have the appropriate balance of technical, business/management, creativity, domain, and interpersonal skills. Nowadays information is the lifeblood, and the emergent technology is more often the business disruptor. And due to the changing nature of information & technology, IT is always in the changing environment creating unexpected situations and requiring quick and appropriate responses based on the conditions. As businesses...

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