Quality conveys what we think, what we do, and what we deliver.
Quality is based on consistent deliveries: The maturity of quality management is about how to excel in quality products or services delivery in a consistent manner. High quality professionals not only keep consistent on themselves, what they think, what they say, or what they act, but also, they look for consistency in their teams, in their organization as well as in the ecosystem.
Consistency is the key to success in shaping high quality professionalism and leading a meaningful life journey. As consistency enforces balance, unlocks growth and harmonizes humanities. Consistency is the great habit to build professional competency and a leadership trait to gain respect.
Nowadays quality and creativity are interconnected: Quality without creativity is a commodity, and creativity without quality cannot create high-end commercial value. Quality ideas are often created by quality people who are self-motivated to think, learn, innovate or invent. Quality employees today are people who can think and work independently, and develop excellent problem-solving skills.
In the corporate setting, "Quality management," like "change management," needs to be embedded into the corporate culture; it requires engaging all the people involved working together as a team to spur creativity and drive innovation.
Quality is doing the right thing right, the first time: Quality is really important for teams as every member is always aware of how the whole process is going on, what results have already been achieved. It's also about how to evaluate their skill/capability/potential, as well as their learning agility to bring business to the next level of maturity. Quality assessment is to evaluate both individual and team performance on how effectively they can put profound knowledge, robust processes, and efficient tools actually used in actions.
Plus, it's always easier to decide who really deserves being rewarded afterward and that's the main incentive to improve quality. High-quality leaders or employees have a winning mixture composed of character, creative intelligence, and competence in a humble frame of self-esteem which makes them aware of his/her quality without needing to show them.
Quality conveys what we think, what we do, and what we deliver. Rewarding people for taking responsibility and recognizing their worth is key to improving quality for the long term. Business value achieved by quality management has to be driven, indicated and understood at all levels of the organization.
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