Fostering a professional and respectful work or societal environment is crucial for the reputation and well-being of any organization or human society.
Often, unprofessionalism causes conflicts, and conflicts degrade human value. That reminded me how important for us to shape a digital fitting mindset, professional attitude, and fluent expertise in order to create a strong brand and advance human society.
In the last couple of weeks, I had a few great conferences in San Francisco and other regions. The facilitators treated me very friendly and those conferences were great. But I had another unpleasant experience last week as well. Because there was another IT conference was held at the same time in San Francisco. As I've had decades of IT experience, I thought I could also stop by that conference and connect some dots to solve the problems we brainstormed in the innovation conference.
Unprofessional Attitude: But when I headed to the registration desk at that event, the guy was not so professional and polite; he didn’t even want to check any of my information, and turned me down because I mentioned I also had a social innovation conference in the city. He said, “You’re not fit, this conference was deep IT." I guess this guy barely knows any IT or overworships IT and he assumed that IT is for its own sake. His attitude was unprofessional, even rude. He should treat all guests and potential customers friendly manner, at least he should check my professional credentials first, as I handed my business card to him. Without a professional attitude, how can they host a professional event in a great urban area? Their attitude diminished the reputation of the organization, going to the opposite of what IT intends to achieve - shaping a people-centric, value-based society.
Incoherent process management: I also remembered there was another unhappy experience in Geneva, Switzerland, about two years ago. I registered an innovation meeting online in the building of UN. But when I arrived entrance of the building, the staff said I needed to have special permission to get into the building, suggesting me contacting conference facilitators. So I tried to contact the meeting staff and left a message, but no one answered the call for a long time. I was very disappointed. Without support, I couldn't share my knowledge or expertise to harness innovation, as I couldn't attend the meeting on time. Later, I checked the regulations of that building; you have to reserve two weeks ahead to visit there.
The gaps in management caused lots of unhappy experiences for visitors all over the world. Especially, there were lots of important events hosted in Geneva. The management should improve their BPM, break down bureaucratic procedures, and treat guests all over the world more friendly. Of course, strangers in Geneva were very friendly, greeting me with their smiles during my trip there.
Unprofessionally breaking the promise: I did have quite a few great conferences both in Northern and Southern California recently. The lady I met at a conference volunteered to promise me a complimentary ticket for the event in her organization. But when I stopped by the conference (it took me about three hours to get to the suburban areas), the receptionist texted her, she broke her promise, so the staff didn’t let me in. I was very upset. They were not so professional and were unfriendly. It was an unpleasant experience for anyone, I guessed.
Unprofessional attitude: In some circumstances, some staff who worked for conference events delayed the registration process without reasonable excuses. Those unprofessional attitudes, inefficient methods, and processes also make people feel frustrated.
Being a high-quality professional is not only a job you need to accomplish but also a set of fitting mindsets, attitudes, and behaviors, especially if you work in the media, hospitality, and all people-centric industries. Fostering a professional and respectful work or societal environment is crucial for the reputation and well-being of any organization or human society.
0 comments:
Post a Comment