The matter of fact is that the more complex the situation is, the more different approaches and role gaming is needed for effective problem-solving.
Running a business is fundamentally an iterative problem-solving continuum. Given the complexity and uncertainty of the digital business world and given the challenges of hyper-connected and interdependent dynamic ecosystems, problem-solving today has a very wide scope, intricate factors, more often than not, lack of knowledge and scarcity of insight leads to poor problem-solving for the long run.
It needs to take an interdisciplinary approach and logical scenario for solving problems really matter and solving them in the right way.
Situation Awareness: Many of today’s business problems are complex, organizations should have comprehensive digital awareness with the first step to understand them and gain full awareness of both opportunities and risks. The realization only comes when the problem is perceived - knowledge is no doubt important but more than that is complete awareness of what is happening in the context. Because trying to fix the wrong cause of a problem will waste time and resources, increase anxiety, and decelerate business speed.
The tough part is that every problem has numerous angles to take into consideration. Thus, in most cases, it boils down to how you view the problem from different outlooks. If you fail to fully grasp and accurately perceive what leads to problems and difficulties, or you are unclear about the conditions, goals or how the conditions affect the goals, then the methodology to solve the problem becomes a problem. The other challenge is trade-offs. The more you can front load and truly define the current state, the easier the journey of problem-solving moves ahead.
Resource alignment: Effective problem solving requires information refinement and resource awareness, process efficiency and collective wisdom. There are different types of resources such as funds, physical assets, people, information, reputation, resources of the talented people who comprise the firm, such as knowledge, training, insights, or experience, etc. In reality, resource limitations are significant and problem solvers who are not cognoscente of what they can or cannot do will always make bad decisions and slow down the speed of problem-solving.
Problem-solving competency differentiates business leaders from laggards. For any company to succeed in the long term, how resource allocation is determined should be understood by all important parties. Set the right priority to solve the most critical problems, mind resource and investment gap to enforce successful capacity planning and holistic resource management discipline to improve the overall problem-solving effectiveness.
Coordinate solution: The increased visibility of inter-dependency of capabilities means that there is a reducing number of problems that can be solved by individuals. One of the big obstacles for business problem solving is the silo mentality and bureaucratic management style. If they are being reinforced, their existence is perhaps a legacy of traditional management style applied to new ways of solving problems collaboratively. Problem-solving in the complex digital dynamic is often interdisciplinary and sociological, complex problems require a coordinate solution.
There are observable behavioral changes in focus from 'better understanding of solutions” to 'better understanding of problems.” The solution to break down silo is to apply a bigger thinking box, integral processes, and collaborative communication in an attempt to address perceived increase in business system complexity and nonlinearity in order to orchestrate a sociological solution.
Never think there is a shortlist of solutions you can pick from. The matter of fact is that the more complex the situation is, the more different approaches and role gaming is needed for effective problem-solving. The intention is not about finding the perfect solution but making progressive problem resolution, increasing the influence and being part of the solutions.
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