The journey of process management is more evolutionary than revolutionary.
BPM is playing more significant role in digital business transformation,
what are the trends and “to do” list for BPM’s evolution journey?
BPM is playing more significant role in digital business transformation,
what are the trends and “to do” list for BPM’s evolution journey?
Digital business processes are more customer centric or
customer value driven process orientation:
(1) seeing the customer as a highly integrated part of the organization’s
processes. So understanding the differences and commonalities of process
management, case management and project management; (2) integration of these
three into a BPMS that allow digital operation, monitoring, etc. of the
business, as well as "offline" redesign. In methodologies combining
the concept of dynamic BPM and ACM, and KM (process oriented KM). Make full use of the
opportunities offered by social BPM. At the layer of tools to integrate these
solutions with technologies as process mining and big data in simple tools
available in the cloud / mobile environment.
The increasing focus on cultural
elements and behaviors in the organizations and how that affects the
processes and capability: Clearly
defining values and specific expected behaviors and providing a framework in
which to operate (strategy, structure, people, processes & rewards) that
supports those behaviors. If you are truly interested in culture change then
you need to understand how cultures evolve to dramatically accelerate the
process and to increase the likelihood of sustainable culture change.
Predictive analytics within the business
process and operational decision management as another trend: There are varying areas of process management where
analytics could help bring out insights: Understand scope and end state.
Strategy always drives Tactics. Business Decision Management/ Decision Management
Systems is the next big thing.
BPM improves business
agility. Because of BPM, you can re-engineer company's processes, do
transformations, process automation, implementation and monitoring which will
eventually enhance and improve organization’s efficiency; which would increase
its productivity and profit in market. It
also helps in reduction of time to market, improved customer satisfaction,
achieved cost efficiency and maximize revenue. Moreover, it helps in reducing waste
through value stream design, management system design, employee empowerment and
enhancing digitized operations...
The journey of BPM is more evolutionary
than revolutionary. It is necessary
to coherent use of various already known concepts. At the level of management
philosophy, it is certainly critical to put stronger emphasis on empowering people, source
of knowledge, innovations/adaptations and customer centricity.
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