In digital organizations, quality management is not the job of one department, but an overarching management approach.
Digital organizations arise when the scale of the interrelations, interactions, or inter-relational interactions surpasses the silo-based organizational capacity. Quality management ensures that in an organization, products or services are consistent to meet customers’ satisfaction. Digital Quality management needs to take an overarching approach with multidisciplinary practices. Quality is everyone’s business.
This book “Quality Master: The World Class Insight about Quality” is not about discussing specific quality standards or techniques well adopted in different industries, but for sharing some insight on how to understand the multitude of quality attributes from different perspectives, recognize quality champions to inspire quality culture, set digital principles and develop the best and next digital quality management practices.
The New Book “Quality Master” Chapter 3 Introduction: Digital Quality Champions In digital organizations, quality management is not the job of one department, but an overarching management approach. Quality masters are digital leaders and employees who can work independently and collaboratively, have excellent problem-solving skills, well disciplined, bring positivity, quality thoughts, attitude, behavior and quality management techniques to the workplace and build a high quality and high-performing business. Slideshare Presentation
Business Managers as Quality Champion Organizational excellence is achieved by delivering qualified products or services and continuously improving business performance. Quality Management is not one department’s work, as a degree of quality is in everything people do and experience. Quality is not just the specific task of one single business department or function as well, it is one of the business management disciplines which needs to be taken in a systematic way. Quality management is like change management, needs to be embedded in the corporate culture. Functional managers need to become quality champions for quality control and quality assurance, and they are the quality masters to run the high quality and high-performance digital business.
CIOs as “Chief Inspection Offer”: The Important Factors In Digital Quality Management Quality management ensures that an organization, product or service is consistent. Quality Management is not one department’s work, as a degree of quality is in everything people do and experience. "Quality management," like "change management," needs to be embedded into the corporate culture; it requires engaging all the people involved working together as a team to excel in quality products/service delivery. Quality is defined by a number of factors, and to effectively lead an organization into good quality practices takes work and a level of trust and credibility within the organization. Make sure systems run according to plan, schedule, cost, and performance standards. Here is a set of important attributes in digital quality management.
A Scrutinizing Board: How to Inspect Digital Quality of the Business Organizations large or small are on the journey of digitalization, adapting to changes in faster speed and expand digital in every dimension of the business. The corporate board as one of the most critical leadership pillars and governance champions plays a critical role in leading change, and laser focus on the most critical things to steer the business in the right decision.
Quality is Everyone’s Business: The speed of change requires the business to adapt to the dynamic business new normal, and the fiery business competitions push organizations to deliver qualified products or services to woo customers and gain the market share. Nowadays, quality is everyone’s business. High-quality enterprise is comprised of high-quality people, high-quality products/services, and high-quality business capabilities/processes, etc. From the organizational management perspectives, how to gain an in-depth understanding of business competency + quality, what do you put in place or how would you then structure your business to ensure that the ability of your business to adapt rapidly and deliver products and services with high quality?
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