Saturday, March 11, 2017

Running IT as a Change Agent

Change Management is a journey, not just a one-time project, riding ahead of the change curve takes strategy and methodology.


At the industrial age, IT is often perceived as the department which is slow to change, acts as a controller only, and gets stuck at the lower level of maturity. However, nowadays, with increasing speed of change and exponential growth of information, IT is like the business's digital engine, CIOs are accountable for critical part of the business that is constantly changing and evolving and IT is also in a position to dig through underlying functions and processes of the businesses. Therefore, it is imperative to speed up IT and run it as a change organization of the business for accelerating digital transformation.


Bridging the gap between IT and the business is the issue about changes: Change is a decision, you must think harder to take this decision; change is the process, you must work harder to improve. The disconnect between business and IT not only causes miscommunication but even worse to fail the business. IT is an integral part of the business, thus, bridging the gap between IT and the business is the issue about changes. The business and IT are inextricably linked in the hyperconnected digital era, they need to work in concert together to ensure the business as a whole is superior to the sum of pieces, a “Change Agent” IT can orchestrate the processes, tools, and people that organizations use to effect the transformation from strategy to deployment. Change with improvement in mind is a proactive approach that allows for planning and supportive considerations to be made and, therefore, it is much more likely to turn into a smooth and successful collaborative transition.


IT is empowered to run change management due to its unique position to capture the oversight of the business: The IT department has been left to run change projects (people change, process change, and technology change), to have a good understanding from a strategic perspective of the organization (structure, processes, locations, drivers, objectives, goals, applications, data, technologies.). To be flexible you need to be able to change and you can't make effective change decisions if you don't know where you are. IT is not only the superglue but also the integrator to weave all important change elements effortlessly and make change sustainable. IT is also in a unique position to well align people, process and the latest technologies to empower talent, enforce communication,  enhance governance, and enable cross-functional collaboration, to retool organizational culture for achieving high business performance potential. The inevitable range, breadth, and pace of uncontrollable factors acting on any organizations mean constant fine tuning for change circumstances is essential.


IT as the backbone of the business also plays a crucial role in digging deeper to diagnose the root cause of the problem and make the change sustainable: The root must change for the fruit to change.‘Change Management' itself has become a subject of self-sustaining change, due to the evolution of social media and rapid advances in communications management/ empowerment of the masses. By peeling back the layers after the layer, individuals and organizations can discover why they think, feel and operate the way they do. The range of technologies have emerged that can help foster a deeper sense of connection and purpose in employees, ignite latent worker passion and bring together disparate parts of the organization. Be a Change Agent to retool the organizational culture, set clear perspectives on how IT change management efforts affect customers and corporate brand as well. There should be enough collective experience in any organization these days on change management to take the changes with systematic steps and measure the results accordingly.


Change Management is a journey, not just a one-time project, riding ahead of the change curve takes strategy and methodology, people are the weakest link, also the best reason for any changes, so make people as your CORE focal point of changes.


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