Saturday, June 23, 2018

The Monthly Book Tuning: The Shape of Digital June 2018


Digital makes a significant impact on every aspect of the business from people, process to technology, both horizontally and vertically. Digital becomes the very fabric of high performing business, being outside-in and customer-centric is the new mantra for forward-looking and high mature digital organizations today. At the heart of digital, it is people and how to build a customer-centric organization. Here is a set of blogs to fine tune a high mature digital organization.
     
The Shape of Digital

The Shape of Digital: Three Upward Spirals to Improve Organizational Maturity Digital organizations are hyperconnected and interdependent. Digital boundary has the zigzag pattern on it, it is fluid enough to keep ideas flow and information flow, but solid enough to create order, enable responsibility-taking and manage business effectiveness and efficiency, to achieve a state of dynamic business balance. Digitalization is inspirational, iterative, and progressive, is the shape of digital like the upward spiral to reach the high level of organizational maturity?

Three Refinement to Shape High-Mature Digital Organization Change is multifaceted with increasing speed and velocity. Digitalization is the radical change, Change Management is all about balancing the main elements impacting change such as people, strategies, processes/procedures and IT, refining business success factors to practice digital management disciplines relentlessly.

Three Dimensions of Changes for Tuning a Digital Organization The very nature of digital is about change, and change is multifaceted with increasing speed and velocity. Change shouldn’t be just some random business initiatives, it has to fix an imbalance in those elements by involving executives in IT, operations, or talent management, and take a structured approach to manage three dimensions of changes for tuning a highly responsive digital organization.

Tipping to Scale Digital Systematically Digitalization implies the full-scale changes in the way businesses are conducted. It is important to understand that digital transformation is multifaceted. Digital management is responsible for designing, enabling, and enforcing a collaborative, innovative, intelligent, inspiring and inclusive working environment for engaging employees, delighting customers, and unlocking business performance. Leading organizations are able to identify the critical spot to scale up, and leverage the framework approach for reaching the next level of business growth and organizational maturity systematically.

Take Interconnected Approach to Drive Digitalization The increasing pace of technological advances and exponential growth of information have clearly impacted the nature and scope of opportunity that the business could ever experience and risks the business exposes to. Business leaders have to understand what it means within their organization, but much more importantly, they have to understand the external changing connected business environment as well as the emerging digital ecosystem and take an interconnected approach to drive digitalization proactively.

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