Digitalization opens the new chapter of innovation, it connects silos, across walls, seas, and the planet, as the notion of “digitalization” is now affecting all aspects of business operations from within and around business ecosystem, to customer engagement, business models, and processes, and no industry is exempt. It also raises questions about leadership, strategy, culture, talent management and almost everything else. So How to run a high-effective and high-mature digital organization with the very nature of digital “persona” and high influence? From an organizational development perspective, what would be the digital dimensions to harness its unique strength and styles? And how to find tune a digital master? Here is the Sum Up posting to celebrating one-year anniversary of “Digital Master” publishing:
Digital Master Sum Up Slides, Video, Blogs: The purpose of “Digital Master” is to envision the multidimensional impact that digital philosophy, technology, and methodology will have on the future of business and human society. It is the guide book to debunk the enterprise digital maturity, a bridge book to connect the industrial age and digital era, a playbook to craft digital mindsets, and a frame book to orchestrate digital symphony and to practice digital innovations.
Digital Master Holiday Intense-Tuning Chap I: The Future of Digital Organization Organizational Development helps organizations become more mature by providing an environment within which employees at all levels are inspired and allowed to commit their best in the organization's service. This is definitely a leadership challenge because effective leaders inspire that commitment habitually. However, in most of organizations, leadership of that ilk is in short supply. What's the digital vision of business leaders and how to clearly define the business goals of such organizational tuning?
Digital Master Intense Tuning Chap II: Digital Mind Crafting: Mindset is far more important than talent. Talent can always be developed by those with an open and right mindset. In chapter II of Digital Master, we introduce the 15 decoded ultramodern digital mindsets,
Digital Master Chap 3: Five Points of Digital Strategy: A definition for paradigms generally found is A worldview underlying the theories and methodology of a particular subject. A digital paradigm is an emerging digital ecosystem of principles, policies, and practices that set limits or boundaries; and also offer the guidance for problem-solving or creating something new under the digital rules. It is the transformation that is reshaping our thinking and recasting the way we view ourselves, the systems of which we are the part of the environments in which we live, and the way we view the world.
Chap IV: How to Assess your Organization’s DNA? There are many culture metaphors, such as culture is like soil, the glue, the fabric or the mixing colors of paint, and the DNA of the business. The word “culture” stems from a latin root that means the tilling of the soil. A company’s culture helps define what a company is like - what it means to be part of the organization; how to act as a team or teams; and what others in the company believe and strive for, and even how the outsiders see the company - the business brand. So in order to optimize or rebuild a strong digital culture, the organization first needs to know how to assess its organization’s DNA more objectively and systematically via the set of questionnaire
Digital Master Chap V: Three Debates about Business’s Digital Capabilities. Business capability, in general, is defined as the ability to perform or achieve certain actions or outcomes through a set of controllable and measurable faculties, features, functions, processes, or services. It is the ability of the business to consistently deliver an expected result. Organizational capabilities are delivered when various resources work together for a purpose to achieve an outcome. And the organization’s digital capabilities are business competency to execute its digital strategy and deliver value to its customers. Here are three debates brainstormed in the book of “Digital Master” to further clarify and deepen the understanding about business capabilities which underpin strategy execution.
Digital Master Ch VI: Three Characteristics of Digital Innovation? Digital is the age of customer empathy. Being customer centric is the prerequisite to becoming a Digital Master. Organizations large or small are on the journey to digital transformation. Is it reaching the inflection point for organizations to become a customer-centric business, Customer Experience is no long just a single department's job, but a collaborative effort from IT to marketing, from HR to contact center, what will be the top priorities of Customer Experience Management strategically and tactically in the new year?
Digital Master Ch VII: Digital Intelligence? We live in the world with the explosive data and the abundance of information. Every day, more than 2.5 quintillion bytes of data are created through a range of activities. And the average business expects to spend $8 million on data-related initiatives in recent years. So how to manage data, information, knowledge, and mind flow, to build a high-intelligent and high-effective organization - The real Digital Master?
Digital Master Ch VIII: How to Manage Digital Workforce Effectively? People are always the most invaluable asset in organizations. However, the varieties of industry surveys continuously show that more than two-thirds of employees do not feel engaged in the work; and more than 50% of senior executives across industries believe that their organizations have not fully leveraged the power of digitalization in HR and talent management. Thereby, it is emphasizing the strategic imperative and critical need for changes. So what’s the People 2.0 all about to drive a behavioral, cultural, and educational transformation by new technological paradigms and fine tune the true Digital Masters?
Digital Master Ch IX: Five Aspects of Digital Maturity? Digital makes a profound impact from specific functions to business as a whole. the purpose of such radical business transformation is to make significant differences in the overall levels of customer delight and achieve high performing business result for the long term. The shift to digital cuts across sectors, geographies and leadership roles, and it is now spreading rapidly to enable organizations of all shapes and size to reinvent themselves. Here are five perspectives of digital maturity
Many organizations are at the inflection point of digital transformation journey, either be a disrupter or being disrupted, digital makes significant impacts on every aspect of the business from people, processes, to technology and capability both horizontally and vertically. Organizations of the future are increasingly exhibiting digital characteristics in various shades and intensity. Being digital, not just doing digital; digital maturity matters, it’s the core shift in how the business operates, the philosophy and methodology, the leadership and strategy; the mindset and culture, and it is the time to craft a new year digital resolution for your organization.
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