Digital makes a significant impact on every aspect of the business from people, process to technology, both horizontally and vertically. Digital becomes the very fabric of high performing business, being outside-in and customer-centric is the new mantra for forward-looking and high mature digital organizations today. At the heart of digital, it is people and how to build a customer-centric organization. More specifically, what are the very characteristics of digital business maturity?The Characteristics of Digital Business Maturity
Hyperconnectivity as the “Nature” of Digital Businesses Hyperconnectivity is one of the most critical characteristics of the digital business. Digital organizations arise when the scale of the interrelations, interactions, or interrelational interactions brings the new cycle of the business growth, information flow, innovation, and maturity. The digital organization is a living thing, it cannot be taken apart. As you cannot understand a cell, a living thing if you isolate it from its context. It is a cohesive whole.Three Aspects to Run a People-Centric Digital Organization? Digital becomes the very fabric of high-performing businesses, being outside-in and customer-centric is the new mantra for forward-looking and high-mature digital organizations today. One of the key determinants of whether an organization can move to the digital new normal is the digital maturity of its people. People have to be ready for moving to a fluid structure, hyper-connected & dynamic state and get used to the complex digital ecosystem.
The “Interdependence” Characteristic of Digital Organizations Digital makes a significant impact on almost every aspect of the business from people, process, to technology, both horizontally and vertically. It does make a smaller world, but also makes businesses and the world super complex and full of uncertainty and ambiguity. Due to the latest digital technologies such as social and mobile, the business and world are always on and have become hyper-connected and interdependent. What’s further understanding of interdependence as one of the significant characteristics in the emergent digital era?
Adaptability is not just a soft Skill, but a hard Capability While turbulence is not new, and uncertainty is the new normal. Adaptability is to be understood as the ability of systems or people adapts themselves smoothly and fast to changed circumstances. Adaptation is an inherent characteristic of humans to survive. Self-adaptation is a phenomenon strictly linked to see learning and knowledge increases if shared and consumed. In the ever-changing digital dynamic, adaptability is not just a soft skill, but the hard capability.
Enforcing Three Fundamental Business Factors for Improving Business Maturity: Forward-looking organizations are reaching the inflection point from doing digital to being digital, from being digitally disrupted to be a digital disruptor. Digital Maturity matters, because digital transformation discipline is not just about some stand-alone initiatives, it requires a vision for 'WHY' and a solid strategy for "WHAT" and "HOW" you want to transform radically. Companies are gradually opening up to the next practice to enforce digital ways and build up digital competency with a set of unique capabilities. More specifically, how to enforce these fundamental elements of the business: People, process, and technology, in order to expedite change and improve business maturity.
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