Monday, September 28, 2020

The Monthly Communication Brief: Deal with Misinterpretation Effectively Sep. 2020

Due to an unprecedented level of uncertainty, velocity, and complexity, misunderstanding, misinterpretation, or miscommunication are the big causes of many human problems.

The great communicators are the high-quality leaders or professionals who can communicate objectively with strong logic, clarity, and understanding; the great communicators are the great artists who are fluent in creative expression or metaphorical description. Communication is both art and science. How to set principles and develop practices to improve communication effectiveness and build communication competency?



                              Deal with Misinterpretation Effectively 


The Cause and Effect of Misinterpretation Due to an unprecedented level of uncertainty, velocity, and complexity, misunderstanding, misinterpretation, or miscommunication are the big causes of many human problems. Often cognitive differences, knowledge gaps, or lack of contextual understanding cause misinterpretation. Misinterpretation or miscommunication further cause misguidance that perhaps means making poor judgments or steering the business in the wrong direction and leads business stagnation.

How to Avoid these “Mismanagement” Pitfalls The digital business dynamic is full of uncertainty, velocity, complexity, ambiguity, fierce competition, and continuous disruptions. Digital organizations keep evolving with the increasing speed of change, the exponential growth of information, and the rapid integration of business across the globe. Traditional management approaches based on command and control style and overly rigid hierarchy have some critical defects for leading organizations up to the next level of business maturity. Practicing digital management is about taking a holistic view and applying an interdisciplinary management approach to planning and executing business strategy. How to avoid the following mismanagement pitfalls and make the digital paradigm shift smoothly?

Connecting IT and Business without “Lost in Translation” Nobody is perfect, we should always be self-aware, including our flaws and shortcomings. We need always to welcome constructive feedback which helps improve our professional growth and personal maturity. However, how can you discern which feedback is constructive, and which one is destructive? And what can you learn from it?

The Cause and Effect of Misinterpretation Due to an unprecedented level of uncertainty, velocity, and complexity, misunderstanding, misinterpretation, or miscommunication are the big causes of many human problems. Often cognitive differences, knowledge gaps, or lack of contextual understanding cause misinterpretation. Misinterpretation or miscommunication further cause misguidance that perhaps means making poor judgments or steering the business in the wrong direction and leads business stagnation.

The CIO as Digital Conversationist: Is IT Communication a Vicious or Virtuous Cycle Communications are the tools to solve problems, and languages are the tools to make communications. Communication clarity directly impacts on the business effectiveness and organizational maturity. However, in many organizations, miscommunication or misunderstanding leads to conflict and malfunction. Often, communication gaps are caused by cognitive difference, ambiguous process, or management bottleneck, etc. Information Technology plays a crucial role in driving information-based communication and breaking down communication bottlenecks. Communication also directly impacts IT management effectiveness. The CIO as a digital conversationalist needs to make an objective assessment: Does IT communication often go through a vicious or a virtuous cycle? How can IT leaders and professionals leverage different conversation styles to construct the collaborative vision and deliver high-performance IT results for the long run?

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