Complacency is at the heart of resistance to change and causes business vulnerability in the face of fierce competitions and frequent disruptions.
"Digital Master” is a series of guidebooks (28 + books) to perceive the multi-faceted impact digital is making to the businesses and society, help forward-thinking organizations navigate through the journey in a systematic way, and avoid “rogue digital.” It perceives the emergent trends of digital leadership, provides advice on how to run a digital organization to unleash its full potential and improve agility, maturity, and provide insight about Change Management. It also instructs the digital workforce on how to shape a game-changing digital mindset and build the right set of digital capabilities to compete for the future. Here is a set of “Complacency” quotes in “Digital Master."
2 Failing to understand the need for change is in a way or another complacency. A complacency mind gets used to reacting, not being proactive.
3 Complacency is at the heart of resistance to change and causes business vulnerability in the face of fierce competitions and frequent disruptions.
4 When business leaders or managers are comfortable with the status quo, they often miss the big picture and become complacent.
5 Numerous changes or business transformations run, complete, and then slowly crumble away as people slowly revert to old ways of doing things, and get stuck with complacency. Once that complacency barrier is broken, people become more creative and learning agile, a positive change process can commence.
6 If most people get stuck in the comfort zone to maintain the status quo, vilify change agents, mediocrity gets rewarded, complacency is mainstream mentality, and different voices get shut off, you are perhaps at the plateau of change, even move downward or lead backward.
7 The point is when complacency sprouts up, people with such mindset stop flowing their energy up towards the positive directions (learning new things, building new capabilities), then, their energy more often flows down to the negative or unprofessional direction.
8 The challenges for both individuals and organizations are to pay attention to CRIC-cycle (Crisis, Response, Improvement, Complacency), and how to try to break the cycle, or transform the last stage (complacency) into a "vigilance" status aimed at anticipating and preventing morphing into the next crisis.
9 It is important to build a culture of learning, encourage people to get out of the comfort zone and overcome complacency.
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