Tuesday, May 12, 2020

The Monthly “Dot Connections”: Connecting Triple Dots to Accelerate Performance May 2020

Digital is the age of creativity and innovation, and creativity is all about connecting the dots.

 
The effects of an increasingly digitized world are now reaching into every corner of businesses and every aspect of organizations. Organization of the Future is an organization designed openly for anyone with ideas on how human organizations ought to be contrived in the face of the strategic imperatives of the digital era.

The work is not the place you go, but a live organization and an experiment lab where you can connect the dots to explore the art of possibility.

 

      Connecting Triple Dots to Accelerate Performance 


Change, Creativity and Problem-Solving Change is not for its own sake, the very purpose of the change is often for problem-solving, progression, or innovation. From a Change Management perspective, taking people through new experiences, exposing them to additional "information" through those experiences, developing their creativity, and doing that very purposefully will create the opportunity to shift attitudes, beliefs, mindsets that ultimately will cultivate their problem-solving capabilities.

Business Model, Business Strategy, and Business Architecture Today, “business model,” “business strategy,” and “business architecture” are among the most sloppily used terms in business; they are often stretched to mean everything and end up meaning nothing. Business models describe, as a system, how the pieces of a business fit together. The business strategy articulates what you intend to do or accomplish in terms of managing both resources and constraints to having the critical success factors in place and achieve the set of strategic priorities. Business Architecture contains the organizational context and is strategic in that it gives direction to the business design and transformation.

High-Performance vs. High-Potential vs. Mediocrity Modern talent management is both art and science. However, most of the HR organizations still use static mechanisms to measure talent performance, mainly based on quantitative delivery, with ignorance of qualitative perspective, talent potential assessment, intangible culture effect, and lack of tailored solutions to reach the next level of talent management maturity. For example, as a talent manager, how do you differentiate High-Performance vs. High-Potential vs. Mediocrity, and how shall you treat them the same by treating them differently?

Customer Service vs. Customer Experience vs. Customer Success In traditional organizations, customer service is only one function’s work; being customer-centric means from strategic making to execution, the customer is the focal point from cross-functional perspective, and customer delight also moves from customer service to customer experience and customer success.

Connecting the Enterprise Dots: BPM-PMO-EA Enterprise today is extremely complex, the functional structure provides a certain level of business efficiency and management discipline, but it also creates silos and wastes resources, with the emerging SMAC technology trend leading enterprise more interconnected than ever, what are the optimal structures to manage processes and projects? For instance, should you combine BPM functions with the PMO, EA, or strategic planning? Did you see the trend of merging BPM with PMO to form the enterprise PMO? How to connect the enterprise dots in achieving high-performance and reaching a high level of organizational maturity?

The “Future of CIO” Blog has reached 3 million page views with about #6700th blog posting in 59+ different categories of leadership, management, strategy, digitalization, change/talent, etc. The “Digital Master” book series includes 28 books to share insight from the multidimensional digital lens and perceive the multi-faceted impact the digital era upon us is making to the businesses and society. The content richness is not for its own sake, but to convey the vision and share the wisdom. Blogging is not about writing, but about thinking and innovating new ideas; it’s not just about WHAT to say, but about WHY to say, and HOW to say it. It reflects the color and shade of your thought patterns, and it indicates the peaks and curves of your thinking waves. Unlike pure entertainment, quality and professional content take time for digesting, contemplation, and engaging, and therefore, it takes time to attract the "hungry minds" and the "deep souls." It’s the journey to amplify diverse voices and deepen digital footprints, and it's the way to harness your innovative spirit.

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