Each organization just has to connect the dots, "walk the talk," and explore their own way for driving changes.
The Business Quality Dot Connection
Efficiency vs. Effectiveness? Effectiveness and Efficiency are two fundamental goals all businesses over the world are pursuing, however, more often, there is a lack of clarifying upon their true means and how to achieve them accordingly.
Performance vs. Potential - Which One is More Crucial Performance is how someone has performed in the past plus the present in various related contexts/ jobs. The potential is how one might perform in a different context or within the same context as a result of growth, maturity, skill development, or capability shaping etc. Performance keeps the business running; and potential moves the business to the next level; so performance vs. potential, how shall you assess them objectively; are organizations really buying-in to talent development? In this day and age of instant up-to-the-minute information of stock performance and earnings reports that are due on a quarterly basis, what are the real odds of companies that actually put in the time to develop their human capital so employees would achieve their full potential, and ultimately organizations can grow into a Digital Master?
Performance vs. Transparency: How to improve performance through transparency? Transparency, as used in science, engineering, business, the humanities and in a social context more generally, implies openness, communication, and accountability. Transparency is operating in such a way that it is easy for others to see what actions are performed. It has been defined simply as "the perceived quality of intentionally shared information from a sender". (Wikipedia), the hyper-connective nature of digitalization provides the new level of transparency to run a digital business today, but more specifically, how to improve performance through transparency?
Innovation vs. Inclusiveness Creativity is innate with many special ingredients; creativity can be developed if the conditions are right and there is inspiration, inclusiveness, encouragement, and abundance of knowledge. Innovation is then the management discipline to transform those novel ideas and achieve their business value. Many think there is no innovation without inclusiveness. The most advanced societies are diverse mixtures of peoples that can spark creativity and amplify innovation effect. So, how to involve people with different talent in creative thinking and actions? And how can you help to improve the harvest of the creative seed and accelerate the advancement of the society?
Customer-Centricity vs. Profitability Becoming a customer-centric organization has been articulated in many businesses’ strategic agenda. However, the reality is that profitability and customer-centricity are both integral parts of any successful business model and company. Without customers, an organization cannot survive and without profitability, an organization cannot grow and understand its customer needs and requirements. So what’re the logic scenarios to become the customer-centric business, while also be profitable to keep the business running and growing?
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