Wednesday, May 25, 2016

The Sum Up of Change Management Measurement

Perhaps the difficulty in measuring change management is that the very thing we are measuring is changing.

CHANGE is the digital new normal. Change is inevitable, organizational change becomes a common practice within an organization. However, more than two-thirds of Change initiatives fail to achieve the expected result, how to fine tune Change Management and overcome the obstacles to managing a digital transformation smoothly? If you can only manage what you measure, how can you measure changes effectively?

     Change Management Measurement

  • WHY Is It So Hard to Measure Change ? Change is the only constant, and Change Management is one of the most important business initiatives for leading organizations forward. However, most companies do not understand the value that change management provides. In most cases, many managers do not understand how to qualify or quantify how change management adds to the bottom line. It seems self-evident that there needs to be some way to 'measure' change, whether quantitative or qualitative, anecdotal or empirical. Otherwise, how can the proposed change be justified? If certain 'important' change is immeasurable. But how can you know whether there is a benefit that is worth the cost (in resources or peoples' time and effort)? How can you know if the enterprise is at least headed in the 'right' direction? How can you get people on board? What kind of change do companies want to measure? Why? Or for whom?


  • How to Measure Changes?  We can only manage what we measure. Is change so hard because it’s so hard to measure Changes? Organizations have so much difficulty measuring change for a variety of reasons such as miscommunication, hidden agendas, unclear goals and mission, poor leadership, "doing the same things over and over and expecting different results." Change is a process with known/ controllable and unpredictable/unknowable variables. Change is ALWAYS happening around us at work and outside work. Perhaps the difficulty in measuring change management is that the very thing we are measuring is changing. There is an inherent oxymoron in the term change management. We want people to change, and manage or control at the same time. That's like trying to drive with your foot on the brake and the accelerator at the same time. So to put it simply, how to measure changes, or more precisely, the change outcomes?


  • Three Aspects to Measure Organizational Maturity Organizations today are over-complex and hyper-competitive, management continues to keep the business running, but the lack of insight on how well their organization is doing for the long term. Is it functioning well or dysfunctional? Which management metrics shall you apply to measure organizational overall health and maturity? Who and what tools are being applied to measure if an organization is healthy or sick? Proactive or reactive? Intelligent or dumb? Customer-centric or operational driven?   


  • What’s the Top One Key Factor in Change Management? The speed of business change is accelerating, but more than two-thirds of change management effort fail to achieve the expected result, what’s the top one key factor in change management, is it communication, strategy, sponsorship, cultural innovation, or others, and how to manage it effectively?


  • Performance Management vs. Change Management: Digital is about changes, closer to reality is that 'change' is continuously happening in such a dynamic environment of a company. The desires of stakeholders, clients and employees are evolving naturally, not to mention that many of organizations today are facing a more radical digital transformation. What is the digital leadership all about, how to cultivate digital attitudes to break down bureaucracies in accelerating digital transformation in organizations or our society?
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