Tuesday, May 31, 2016

The Monthly Insight of Digital Organizational Maturity May 2016

A high mature digital organization is truly proactive and outside-in, information savvy, culture intelligent, and people-centric.

Change is inevitable, organizational change has become a common practice within an organization, but too often changes are made as a reaction to outer impulses, crisis, and demands. This is the bureaucracy’s way of meeting the challenges. How to understand the mentalities behind the change as the first step, in order to fine tune the process of Change Management, and overcome the obstacles to managing a digital transformation smoothly?


     Digital Organizational Maturity

  • Build an Organization of Future: The future is already here, the digital is the age of customer-centricity; the age of empathy, the age of collaboration; the age of co-creating and the age of people, but either strategically or tactically, how to build such an organization of future?


  • A Flexible Organization: Digital is the age of choices; just like consumers have more options to shop via multi-channel platforms; organizations also have more opportunities (and risks as well) in scaling or innovating their businesses. Today, the "flexible organizations" are on the digital way, those companies, are able to "navigate" the change and the complexity of the present business world via creative problem-solving and next innovation practices. The organizational flexibility is essential for business success.


  • A ‘Happy’ Organization? Many forward-looking organizations are shifting from the industrial silo mode to interconnected digital mode. Digital organization is more organic than mechanical; more sociological than hierarchical; more hybrid (multi-generational; multi-geographical and multi-devicing) and antifragile. So which mood is the digital organization more often in, and how to build a “Happy Organization” with both happy employees and happy customers?


  • How to Build a High-Mature Organization: An organization or company may be in business for many years, but has not matured its management practices or lack of well-defined sets of business principles. Most of the organizations stick to the lower level of maturity mode (reactive, inside-out, and operational driven), how can they move up the maturity level to become truly proactive and outside-in, more culture intelligent and people-centric?


  • Three IT Movements to Improve Organizational Maturity? Due to the “VUCA” characteristics of digitalization, organizations today need to build a unique set of business capabilities and enforce organizational democracy to adapt to changes, accelerate business growth, catalyze innovation and achieve operational excellence. Information and Technology play a pivotal role in such a transformation, here are three digital IT movement to harness business competency and improve organizational maturity.
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