To break down silos and run a frictionLESS organization, organizations can build a highly integrated business platform, fine-tune organizational structure to enable business flow, idea sharing, harness cross-functional communication, and collaboration.
"Digital Master” is a series of guidebooks (28 + books) to perceive the multi-faceted impact digital is making to the businesses and society, help forward-thinking organizations navigate through the journey in a systematic way, and avoid “rogue digital.” It perceives the emergent trends of digital leadership, provides advice on how to run a digital organization to unleash its full potential and improve agility, maturity, and provide insight about Change Management.
It also instructs the digital workforce on how to shape a game-changing digital mindset and build the right set of digital capabilities to compete for the future. Here is a set of “Frictionless” quotes in “Digital Master.”
1 In a frictionless digital workplace, supporting multiple paradigmatics of demand means working with multi-sided forms of demand supported by correspondingly multi-sided platforms.
2 To break down silos and run a frictionLESS organization, organizations can build a highly integrated business platform, fine-tune organizational structure to enable business flow, idea sharing, harness cross-functional communication, and collaboration.
3 People are able to work across disciplines to either solve complex business problems or overcome common challenges, and the business possesses the integral capability to manage digital transformation frictionlessly in a structural way.
4 A frictionless IT catalyzes information flow, cultivates cross-functional communication, and accelerates business mobility.
5 IT organizational maturity is achieved via harmonized communication, frictionless IT-business integration, and effortless collaboration.
6 An effortless, productive, and painless/frictionless experience is the best. Invariably, the Total Customer Experience typically comprises a complex set or series of interrelated processes or steps.
7 To fine-tune a customer-centric organization, they need to break down silos, keep information and ideas flow frictionlessly, and manage knowledge holistically.
8 By peeling back the layers after the layer, individuals and organizations can discover why they think, feel, and operate the way they do. To put another way, to overcome change frictions, they must change the belief that causes the thoughts that creates the emotion.
9 In a frictionless digital workplace, dynamic business leaders, teams, and employees have a clarified vision to think with the long-term perspective, have a passion to drive changes with everyday digital narrative, and have unique competencies to orchestrate the retrospective change scenario for reaching the high level of organizational maturity.
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