Wednesday, March 16, 2016

DIgital Master Tuning #133 Three IT Movements to Improve Organizational Maturity

Digital enterprise with high-level maturity is a way of designing organizations to amplify the possibilities of human potential and build unique capabilities of the organization.

Due to the “VUCA” characteristics of digitalization, organizations today need to build a unique set of business capabilities and enforce organizational democracy to adapt to changes, accelerate business growth, catalyze innovation and achieve operational excellence. Information and Technology play a pivotal role in such a transformation, here are three digital IT movement to harness business competency and improve organizational maturity.

Agile Movement: Agile sees the world through the lens of change, and Agile mindset puts emphasis on three “I”s: Interaction, Incrementalis, and Improvement. It is not only the methodology for software development which largely resides in the stochastic or empirical domain, but a philosophy and a set of principles to run IT and business as a whole. There is a meta value for agility -becoming agile over following Agile. To scale the agile practices to an enterprise. You don't need to get bogged down by the word Agile with a capital ‘A,’ but utilize the values and principles to scale an enterprise process without labeling it Agile. It values effectiveness in delivering value over efficiency in delivering schedule & budget. The simple agile assessment questionnaires include: 1) Are your employees / team members enjoy working? 2). Is your project financials healthy? 3). Does your customer smile after every delivery, etc. An agile organization is one that is open to change and can adapt readily when change is needed.  The defining characteristic of being agile is that it can adapt readily when change is needed. Business agility is an ultimate goal the organizations pursue to reach their maturity.

Cloud Movement: Cloud Computing by itself is not the answer. It comes down to how your organization will rethink how it offers IT services to achieve business agility. The well-tuned cloud strategy and fined-designed cloud environment can bring speed, efficiency, agility to organizations -- Robust change capability, as well as allow IT and business to spend more resource on innovation and top priority business strategy. Cloud Computing doesn't suddenly make IT organizations faster and more efficient, but it does provide overall agility that benefits many businesses. If your organization wants to figure out how it can improve customer's experience and is willing to "change," cloud computing with proper management can be a possible enabler. And the elastic nature of the cloud is a good fit if your IT demand is very dynamic, expanding or contracting in significant ways that need to be addressed and provisioned quickly. Looking ahead, the pace of cloud adoption could well accelerate as businesses start to expect these benefits right across the systems landscape. Most significantly, Cloud has moved from a platform managed by IT to a way of working that the business as whole values and wants to use for important new initiatives. And Cloud is now fundamentally driving the future of business and technology fusion –it’s about the business benefiting from the Cloud.

Social Movement: Many say the world is moving forward from taxonomy to folksonomy. Enterprise social platform and tools provide unprecedented opportunities for businesses to share ideas, enhance cross-functional collaboration and fuel innovation. Innovative organizations are using social to source new ideas and refine current products or services, to manage three types of innovation: sustainable innovation, efficiency innovation and disruptive innovation at more systematic way. Social business allows knowledge or information to flow more seamlessly cross functional silos; The real impact of making the invisible visible, and then measurable, comes when companies find ways to use social to open communication channels both top-down and bottom-up; both inside-out and outside-in, and across the enterprise, to harness communication and expedite strategy implementation. From talent management perspective, social analytics helps to pinpoint who knows what within or even beyond your organization, based on social influence and action rather than assertion, allow organizations to identify the strength of these relationships and how information flows between the groups, recognize the thought leaders and high-professional experts. And enable companies to target group influencers who can best affect decisions, expand digital talent pipelines and manage talent more scientifically.

With three digital movements discussed above, IT is shifting from a cost center to a value creator, and from an order taker to a strategic partner of the business. Digital enterprise with high level maturity is a way of designing organizations to amplify the possibilities of human potential and build unique capabilities for the organization to achieve strategic goals effortlessly. So the business as a whole can create needed changes, also adapt to the fast pace digital dynamic with hyper-connectivity, hyper-innovativeness, and hyper-dynamism.


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