The New Book “Quality Master” Chapter 3 Introduction: Digital Quality Champions

In order to get quality out of anything they do, organizations should recognize and empower their quality champions, cultivate a climate that is conducive to quality, growth, and maturity.

In digital organizations, quality management is not the job of one department, but an overarching management approach. Quality masters are digital leaders and employees who can work independently and collaboratively, have excellent problem-solving skills, well disciplined, bring positivity, quality thoughts, attitude, behavior and quality management techniques to the workplace and build a high quality and high-performing business.

Quality thinking: The quality of life is given via the quality of thinking you have done. The noble goal of thinking is to either solve problems or discover the new phenomena. The thought does not precede the thinker, the thinker precedes the thought and consciousness of the thinker precedes the fact of his/her being a thinker. Positive thinking is the high-quality thinking capability with capacity (inward strength) and ability (outward action) to reframe the experience of adversity. Positive mental attitude is focused on strength, opportunities, and inspired actions to solve problems effectively. Creativity is a high-level quality thought process to create novel ideas because it evolves different thought processes for connecting unusual dots and developing fresh ideas. Quality is based on continuous improvement. A progressive mind is all about the desire to learn, grow and make progress scalable and sustainable. The progressive thinking in a collective setting can sustain a balance of diversified viewpoints, creativity, and unification. The most advancing thing in the world is actually the advanced mindset and the progress it drives from one generation to the next generation and makes the evolutionary change in human society.

Quality of assessors: The quality of assessors is critical to the quality of the assessment result. Making a fair assessment of either people or products/services is as important as improving the overall quality of the business. It is a tough work to be an insightful assessor though. It takes deep observations, interdisciplinary knowledge, in-depth understanding, intellectual empathy, and dispassionate analysis to make sound judgment and fair assessment. The stereotypical thinking or preconceived ideas about how things should happen is propagating. They often drive bipolar thinking that causes poor judgment and leads to ineffective decision-making. If you want to stand at the right angle to understand quality, do not always follow conventional wisdom, preconceived opinions, be an independent and critical thinker without being excessively critical. The assessor is more important than the evaluation tool, a part of objectivity includes self-criticism and the ability to be open and flexible to gain diverse viewpoints and make the multidimensional discernment and sound judgment.

High-quality workforce: People are often the weakest link in any organization from a quality perspective. The stereotype is real, and the cognition or skill gap is a reality. This is particularly true due to the changing nature and complexity of technologies, modern business or society. To improve professional quality, digital workforce needs to develop “changeability,” for adapting to changes. It might sound like a cliche; the trick is to understand that moving out of a comfort zone leads to the creation of a new comfort zone which in turn will require you to move out of it again. A high-quality digital professional is often an excellent problem solver who presents the intellectual understanding and proficient skills to solve problems in a structural way. Quality is neither just about the static certificate nor a few random initiatives. High-quality digital professionals are consistent life learners, change agents, and creative problem-solvers. Creativity enforces quality and quality nurtures creativity. Digital professionals today must improve digital proficiency, quality, and maturity by developing their unique leadership or professional portfolio. The digital workplace needs to be designed to build a culture of quality and a culture of learning and innovation.

In order to get quality out of anything they do, organizations should recognize and empower their quality champions, cultivate a climate that is conducive to quality, growth, and maturity. Through quality integration and overarching quality management, the business can set quality as the principle and embed quality to the organizational culture, and orchestrate a high quality and high performing business.

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The New Book “Quality Master”  Introduction

The New Book “Quality Master” Chapter 1 Introduction: Digital Quality Management Attributes

The New Book “Quality Master” Chapter 2 Introduction: Digital Quality Management Principles

The New Book “Quality Master” Chapter 3 Introduction: Digital Quality Champions

The New Book “Quality Master” Chapter 4 Introduction: Holistic Quality Management

The New Book “Quality Master” Chapter 5 Introduction: Quality Management Practices

The New Book “Quality Master” Quote Collection I

The New Book “Quality Master” Quote Collection II

The New Book “Quality Master” Quote Collection III

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