High-quality enterprise is comprised of high-quality people, high-quality products & services, and high-quality business processes & capabilities, etc.
This book “Quality Master: The World Class Insight about Quality” is not about discussing specific quality standards or techniques well adopted in different industries, but for sharing some insight on how to understand the multitude of quality attributes from different perspectives, recognize quality champions to inspire quality culture, set digital principles and develop the best and next digital quality management practices. Slideshare Presentation
1 The most important thing is that you need to define quality as leadership and quality as management.
2 “Quality management,” like “change management,” needs to be embedded into the corporate culture, and becomes part of corporate DNA.
3 Many organizations are on the journey of digital transformation which represents the next stage of business maturity.
4 Efficiency is to do what is effective, achieve high customer satisfaction with less operating cost, and improve employee productivity with good teamwork.
5 Simplicity is the building block to achieve high quality.
6 Flexibility is to embrace different viewpoints and alternative ways to do things.
7 Performance Management is not a stack of paperwork, but a combination of management approaches leading to constantly improve quality and business results.
8 Quality is to ensure that the business systems are reliable and run when needed and when users expect them to run, meet the needs of the business.
9 Reusability is a necessity, but it should be a natural reflex, and find the right “tipping point.”
10 With change as the new normal, people’s intelligence is tested by their changeability, and their quality is proved by their changeability.
11 Quality management ensures that in an organization, products or services are consistent, and business competency is cohesive.
12 Business will be more successful when they realize that one of their greatest strengths will be their multifaceted digital proficiency to scale up and shift from “doing digital” to “being digital.”
13 Although there's no magic formula for innovation success, there are complementary quality elements in innovation management to strike the right balance.
14 Aesthetics is an important principle for either product design or business innovation to convey digital charm and deliver quality.
15 High-quality enterprise is comprised of high-quality people, high-quality products & services, and high-quality business capabilities and processes., etc.
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The New Book “Quality Master” Introduction
The New Book “Quality Master” Chapter 1 Introduction: Digital Quality Management Attributes
The New Book “Quality Master” Chapter 2 Introduction: Digital Quality Management Principles
The New Book “Quality Master” Chapter 3 Introduction: Digital Quality Champions
The New Book “Quality Master” Chapter 4 Introduction: Holistic Quality Management
The New Book “Quality Master” Chapter 5 Introduction: Quality Management Practices
The New Book “Quality Master” Quote Collection I
The New Book “Quality Master” Quote Collection II
The New Book “Quality Master” Quote Collection III
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