In digital organizations, quality management is not the job of one department, but an overarching management discipline.
16 “Quality is everyone’s business” as the digital principle sets the tone to build a coherent, effective, and dynamic digital organization.
17 Improvement cannot happen without change, and change should not happen without improvement.
18 Simplicity means or is related to too many things such as manageability, availability, scalability, flexibility, reliability, robustness, sensitivity, comprehensiveness, speed, or responsiveness.
19 A hyperconnected organization can approach the flow zone when the positions in its hierarchy have clear and accountable tasks.
20 The organizations can improve innovation success rate when they have clear leadership vision, knowledge, talent proficiency, and process clarity.
21 Customer experience is vital for growth, development, and to make sure you stay in business.
22 Digital transformation represents the next stage of business maturity which will improve how the enterprise works and interacts with its ecosystem, with people at the center of its focus.
23 Quality management should focus not only on the quality of products and services but also the means to achieve the overall business maturity.
24 In digital organizations, quality management is not the job of one department, but an overarching management discipline.
25 Through quality management and integration, the enterprise is easily combined with assets for orchestrating a high-performing business.
26 The quality of your life is given via the quality of the thinking you have done.
27 The quality of assessors is critical to the quality of the assessment result.
28 Leadership is about setting directions, making positive influences, enforcing quality, and inspiring innovation.
30 Quality management starts with building a high-quality workforce.
31 Frontline employees are quality champions who can get touch base with customers and improve their satisfaction.
32 Customer-centric enterprise vision, strategy, and governance model should enforce the alignment of the various silos towards customer-centric products and delivery mechanisms.
33 The corporate board plays an important role in setting digital principles to ensure quality and encompass the business in the right direction.
34 The better way to define quality experience is “Lessons Learned.”
35 To effectively lead an organization into good practices for focusing on quality attributes takes work and a level of credibility within the organization.
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The New Book “Quality Master” Introduction
The New Book “Quality Master” Chapter 1 Introduction: Digital Quality Management Attributes
The New Book “Quality Master” Chapter 2 Introduction: Digital Quality Management Principles
The New Book “Quality Master” Chapter 3 Introduction: Digital Quality Champions
The New Book “Quality Master” Chapter 4 Introduction: Holistic Quality Management
The New Book “Quality Master” Chapter 5 Introduction: Quality Management Practices
The New Book “Quality Master” Quote Collection I
The New Book “Quality Master” Quote Collection II
The New Book “Quality Master” Quote Collection III
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