Digital Quality management needs to take an overarching approach with multidisciplinary practices. Quality is everyone’s business.
This book “Quality Master: The World Class Insight about Quality” is not about discussing specific quality standards or techniques well adopted in different industries, but for sharing some insight on how to understand the multitude of quality attributes from different perspectives, recognize quality champions to inspire quality culture, set digital principles and develop the best and next digital quality management practices. Slideshare Presentation
Chapter 2 Digital Quality Principles: The speed of change requires the business adapting to the dynamic business new normal, and the fiery business competitions push organizations to deliver qualified products or services to woo customers and gain the market share. It’s important to set digital principles for enforcing quality and building a coherent, effective, and dynamic digital organization.
Chapter 3 Digital Quality Champions: Quality management ensures that in an organization, products or services delivered are consistent, in order to get quality out of anything whether it is people, process, or technology. Quality masters are digital leaders and employees who can work independently and collaboratively, have excellent problem-solving skills, well disciplined, make continuous improvement, bring positivity, quality thoughts, behavior, and quality control and management techniques to the workplace.
Chapter 4 Holistic Quality Management: Digitalization implies the “always on and hyper-connected” business with "VUCA" (Velocity, Uncertainty, Complexity, and Ambiguity) characteristics. In addressing varying business circumstances and working with their relevant systems, business leaders and managers have learned to recognize the limitations of perspectives, methodologies, and tools of the traditional scientific orientation and management approach, and learn how to embrace the holistic management discipline. Thus, quality management needs to go head to head with many other management disciplines and become everyone’s business.
Chapter 5 Digital Quality Management Practices: Quality is defined as being suitable for its intended purpose and satisfying customer expectations. High-quality enterprise is comprised of high-quality people, high-quality products or services, and high-quality business processes or capabilities, etc. Many say quality attracts quality, but to effectively lead an organization into good practices to focus on quality attributes takes work and a level of credibility within the organization.
The most important thing is that we need to define the quality as leadership and quality as management. Without human interactions, quality is not possible. It’s about putting profound knowledge, proficient skills, effective processes, and efficient tools actually used into actions to deliver it.
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The New Book “Quality Master” Introduction
The New Book “Quality Master” Chapter 1 Introduction: Digital Quality Management Attributes
The New Book “Quality Master” Chapter 2 Introduction: Digital Quality Management Principles
The New Book “Quality Master” Chapter 3 Introduction: Digital Quality Champions
The New Book “Quality Master” Chapter 4 Introduction: Holistic Quality Management
The New Book “Quality Master” Chapter 5 Introduction: Quality Management Practices
The New Book “Quality Master” Quote Collection I
The New Book “Quality Master” Quote Collection II
The New Book “Quality Master” Quote Collection III
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