Sunday, January 13, 2019

The New Book “Quality Master” Chapter 1 Introduction: Digital Quality Management Attributes

To effectively lead the organization reaching the next level of business maturity, it’s important to shape quality as the mindset and quality as the management discipline.

Quality management ensures that in an organization, products or services are consistent to meet customers’ satisfaction. Quality Management, like change management, needs to be embedded in the corporate culture. It requires engaging all the people involved in working together as a team to excel in quality product and service deliveries. Quality is defined by a number of factors, and quality management is a multidisciplinary approach.

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Proficiency: Proficiency is a high degree of competence, skill or expertise. We are at the dawn of the digital era with the exponential growth of information, continuous disruptions, tremendous changes, fierce competitions, hyperconnectivity, and interdependence. When led effectively organizations can take the right path to the next level of business quality and maturity, but when led without a clear vision, thoughtful planning or digital proficiency, the organization becomes dysfunctional with information overloading, management confusion, and business ineffectiveness. Therefore, digital leaders should think optimistically, participate proactively; check thoroughly, and engage constructively toward needs to be able to recognize areas of deficiencies and inefficiencies, develop the digital fit workforce to achieve the well-set strategic goals and reaching the next level of business proficiency and maturity.

Flexibility: Flexibility is both the attitude willing to changes and the digital attribute to figure out alternatives or better ways to do things for achieving high-quality results. Being flexible is simply an ability to adapt to changes, an intelligence to explore new possibilities, an alternative way to solve problems and a quality attribute to run a successful business. The culture of flexibility advocated by effective leadership is about bringing out the best in others, improving quality thinking and deliveries. The goal of building a high-performance digital organization is about tuning organizational structures and developing processes that encourage collaboration and enforce flexibility.


Simplicity: Simplicity is a behavioral attitude to see things as and what and where they are and be content and cool as it is. Take a close look at simplicity from different management lenses, logically, simplifying the complicated things, either business process or methodologies is an optimal and smart choice to make business progress by designing products, solving problems or managing a high mature digital organization. It is related to too many things such as manageability, reliability, availability, comprehensiveness, responsiveness, or robustness, etc. Simplicity is the optimal level of sophistication and a key attribute of digital management.

Quality is about doing the right things right the first time. High-quality enterprise is comprised of high-quality people, products, or services; business capabilities and processes, etc. To effectively lead the organization reaching the next level of business maturity, it’s important to shape quality as the mindset and quality as the management discipline.

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The New Book “Quality Master”  Introduction

The New Book “Quality Master” Chapter 1 Introduction: Digital Quality Management Attributes

The New Book “Quality Master” Chapter 2 Introduction: Digital Quality Management Principles

The New Book “Quality Master” Chapter 3 Introduction: Digital Quality Champions

The New Book “Quality Master” Chapter 4 Introduction: Holistic Quality Management

The New Book “Quality Master” Chapter 5 Introduction: Quality Management Practices

The New Book “Quality Master” Quote Collection I

The New Book “Quality Master” Quote Collection II

The New Book “Quality Master” Quote Collection III

1 comments:

nice share! thanks for the post..

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