High-quality enterprise consists of high-quality people, high-quality products or services, and high-quality business processes or capabilities, et, to improve organizational effectiveness and maturity.
Everyone has some role in quality; monitor quality and take corrective measures when necessary and possible.
Quality management ensures that in an organization, product or service is consistent to produce high performance: There are multiple business perspectives of quality management. Quality management needs to take an overarching approach with multidisciplinary practices. From the products/projects management perspective, the quality is a function of scope, budget, and resources. From a talent management perspective, the quality of people is the foundation to provide quality products and services.
High-quality leaders or employees are great in attitude, aptitude, and altitude, and demonstrate intellectual understanding and emotional maturity. Quality employees are the ones who can think & work independently, have excellent problem-solving skills, a "customer focus," present professional competency and bring wisdom to the workplace consistently.
To build quality into the design, it starts with building it into the business processes: The more the processes are viewed holistically and integrated, the greater the quality of the products, systems, or services will be. It takes a holistic discipline to manage quality; remove the obstacles, clearly describe what quality looks like, and practice a set of activities to produce quality results, to make sure organizational systems run according to plans, schedules, cost, and performance standards smoothly.
Quality process means the right level of guidance and discipline, but overly rigid processes or too ‘pushy’ goals will create new bottlenecks and stifle improvement. With continuous process improvements, you can reduce costs and improve business effectiveness and efficiency. The successful business integration and quality management will depend on the underlying business relationships between all of the crucial business touch points and how they influence each other for closing quality gaps.
Quality management is focused not only on product and service quality but also the means to achieve it: Quality is not one specific department's job, it's the digital principle and a management discipline. There’s always debate upon quality's subjectivity and objectivity. Should a quality product or service only conform to its specification to move towards objectivity; or should product/service quality always be some sort of subjectivity?
Quality management uses quality assurance and control of processes as well as products to achieve more consistent quality. Quality leadership is the capacity to understand and utilize the information, and incorporate that information in ways that inform and enlighten the management teams. Further, quality management is the capacity to approach the change of system or process in an optimized way, inspire support to develop and achieve milestones and goals across teams consistently.
Quality Management is basically the fundamental purpose of serving customers and meeting/exceeding their expectations. Quality is defined by a number of factors, and quality management is a multidisciplinary approach. High-quality enterprise consists of high-quality people, high-quality products or services, and high-quality business processes or capabilities, et, to improve organizational effectiveness and maturity.
0 comments:
Post a Comment