Monday, September 19, 2016

The Monthly Performance Insight: Five Aspects in Corporate Performance Management Sep. 2016


It's a lot easier to get metrics wrong than right, and the damage caused from getting them wrong usually exceeds the potential benefit from getting them right.


Corporate Performance Management is a management control from strategy till shop floor. "If you can't measure, you can't manage," legendary management guru Peter Drucker once asserted. He was right. Managing performance means understanding results, setting metrics, fixing plans, and making decisions to ensure it happens. It takes multifaceted approaches from multidimensional perspectives to manage corporate performance.


Five Aspects in Corporate Performance Management



How to Understand Enterprise Performance Management Holistically? Corporate performance management is not just about managing numbers with metrics, so what’s exactly corporate performance management regarding for, and what’s it related to other key components of corporate management such as strategic management, risk management, information management., etc.?


How to Measure Innovation Performance Innovation is about how to implement the creative idea and achieve its business value. One can only manage what it’s being measured. It is also true for innovation management. Innovation performance metrics and tools can help companies think systemically about business innovation, but how?


How to Measure an Organization’s Customer Centricity? The customer-centric company can be defined as one that adopts specific business practices that result in high levels of customer satisfaction and loyalty. That is, the concept of customer-centricity can be measured by what a company does to improve customer satisfaction and loyalty. Customer loyalty means (1).The customer has a positive feeling about a company and its products/services. (2).The customer continues to do business with the brand.


What’s the Most Important Process Metrics for C-Suite? Organizations large or small are climbing their maturity ladder, from efficiency, to effectiveness, and then getting the optimal level of agility, therefore, as the C-suite turns their attention to business processes and starts measuring what matters, what matters most with business processes though??


Three Aspects in IT Metrics: "If you can't measure, you can't manage," legendary management guru Peter Drucker once asserted. He was right -- just not right enough. The fact of the matter is it's a lot easier to get metrics wrong than right, and the damage caused from getting them wrong usually exceeds the potential benefit from getting them right. This is particularly insightful to measure modern IT performance, it’s no longer a single discipline to measure efficiency anymore, how to measure IT effectiveness and business innovation effort is more crucial than ever.


How to Measure ROI on Talent Management People are the most critical asset in organizations today, business is also moving from treating talent as a human resource to thinking talent as human capital, not just the cost, but the investment for the future, and from extended research, there are clear linkages between strategic talent practices and improved corporate performance. However, what’re the guidelines to measure ROI on talent management effectively?


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