Friday, September 9, 2016

"CIO Master" XXXXXXXXXV: Running Digital IT with Highly Cognitive Connectivity

A digital IT with highly cognitive connectivity is like the nerve system of the business to collective, process and update information.

Digital is about flow, data flow, information flow, idea flow, and mind flow. IT organization today is like the digital brain of the organization, because information is used to educate, inform and provide decision making for people who use it; the business insight abstracted from information can help the business develop the next products or services to delight customers, predict future trends for exploring market share; as well as make data-based talent analysis to ensure the right people are in the right position with the right capabilities to solve the right business problems. To put briefly, running digital IT with highly cognitive connectivity will become a competitive advantage for building a high-intelligent and highly effective digital business.


Focuses on the INFORMATION aspect of the role in the context of the business is part of the digital transformation: Information and decision-making are intimately connected and interdependent. Fundamentally, IT is shifting from a technology custodian to an information steward, and to ensure the right people getting the right information at the right time in the right locations to make the right decisions. Information is situated between data and knowledge. Knowledge is information in use, an expression of understanding relating information and experience accumulated over time. With digital flow, both data and knowledge are being convergent in analytics, and ultimately it’s knowledge that supports the decision-making. Therefore, IT needs to manage data-information-knowledge-insight life cycle efficiently to maximize information value and improve decision-making effectiveness and achieve business results with continuous delivery.


IT transformation means doing more with insight, innovation, transparency, and discipline: IT is like a digital brain of the organization to convey the technological vision, bring the data-based insight, cultivate the frictionless business culture, re-frame processes to bridge silo, and build the optimal sets of business capabilities to delight customers. In practical application, information is all that is used to create the intelligence that shapes strategy; as well as to test the results of strategy execution. Further, it is the aggregation of information and the assessment of that information that creates the intelligence required to define the rules that drive the business; sometimes not so easy to do. IT transformation focuses on goals of digital innovation. IT transformation means rationalizing current IT department, and planning to partner with the business to provide insight, service, and solutions in new ways. A transformation might need work cross boxes instead within the box. Digital intelligence is to utilize cognitive abilities to derive the value for the betterment of the business as a whole in the long run.


Setting key principle to ensure Information Management effectiveness in order to run a highly cognitive digital IT organization: Information management entails organizing, retrieving, acquiring, securing, maintaining, updating, distributing, sharing, publishing and finally archiving information. It is closely related to and overlapping with the practice of data management. The key principles of Information Management are to ensure that Information Management activities are effective and successful via delivering tangible and visible benefits and providing a seamless user experience. IT must design information strategies around decisions. IT needs to engage with the business units to find out how the department is perceived, what the pain points are and to identify opportunities for developing new services or improving/optimizing current ones. A digital IT with highly cognitive connectivity is like the nerve system of the business to collective, process and update information with a deep understanding of the decisions that need to be made and their impact, also guide the actions on the way to adapt to changes.


The quality of intelligence depends greatly on the quantity of information, information is the lifeblood of business, hence, IT plays a crucial role in building a high-intelligent digital business. The CIO as IT leader has a role in selling the merits of IT to the business and quantifying projects in terms of ROI. The board within the organization must support the CIO and seek to understand the importance of the services IT provides and future initiatives delivered with measured ROIs to the business. Because IT with highly cognitive connectivity is transforming the business from a mechanical and often siloed system to a living, intelligent, and hyperconnected digital business.


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