Custom-centricity is a transcendent trend for connecting the enterprise today toward the future by envisioning, innovating and orchestrating.
So managing the tension between customization and process, collaboration and competition is an important exercise to both keep the business firm and delight customers.
Create fresh ideas and produce customized solutions: With multichannel purchasing experiences brought by emerging technologies, customers are selective, you have to provide customized solutions to tailor their needs. The idea is about vision and farsightedness. It is about sensing the future trends and generating great ideas to delight customers all the time; so organizations can generate multifaceted value by providing customized solutions.
There are many ways towards an idea generating; there are competitive teams for idea implementation. It is more important to first convert a concept into a salable product rather than just start with execution. Either idea generation or capability development, the diversified team with well-blended talent is the critical success factor, to enforce an effective idea generation-selection-implementation cycle, discover the new path for business growth and deliver personalized solutions to tailor customers’ needs.
Customized process management has potential to refine and integrate customers’ feedback into process management to improve customer experience as a goal: Quality customer feedback can be refined into fresh insight to understand customers’ needs and wants. One of the major drivers of process management continues to be the impact of technology to manage structural or nonstructural people-centric processes effectively. Process management goes beyond process automation, extending to process optimization, process innovation, process harmonization efforts to digitize touch points of customer experience, and take cross-disciplinary innovation management practices to generate value for meeting customers’ needs.
The trick is that some businesses value specialization so much that they don't set up holistic business systems to consistently facilitate cross-functional communication and collaboration. Digital technology now allows for more focused communication and consequent customization than ever before. By applying people-centricity as a principle and information technology to optimize processes, businesses can improve productivity and encourage innovation for increasing customer satisfaction.
Improve business responsiveness and increase organizational agility: High-mature people-centric organizations are not the sum of functional pieces, but an integral whole, to respond to a dynamic business environment promptly. How successful organizations can handle digital disruptions depends on how fast and capable they can adapt to the ever-changing environment.
Customized process management has potential to refine and integrate customers’ feedback into process management to improve customer experience as a goal: Quality customer feedback can be refined into fresh insight to understand customers’ needs and wants. One of the major drivers of process management continues to be the impact of technology to manage structural or nonstructural people-centric processes effectively. Process management goes beyond process automation, extending to process optimization, process innovation, process harmonization efforts to digitize touch points of customer experience, and take cross-disciplinary innovation management practices to generate value for meeting customers’ needs.
The trick is that some businesses value specialization so much that they don't set up holistic business systems to consistently facilitate cross-functional communication and collaboration. Digital technology now allows for more focused communication and consequent customization than ever before. By applying people-centricity as a principle and information technology to optimize processes, businesses can improve productivity and encourage innovation for increasing customer satisfaction.
People-centric business is fluid, agile, flexible and resilient in knitting all necessary elements together into great customer experience management. It requires engaging all the people involved in shaping advanced mindsets, focuses on what the needs to look like, alongside the impetus and sense of urgency, promotes certain activities and behaviors, and enforce accountability at the different levels of organizational hierarchy toward the destination steadfastly.
As the ways of doing business and meeting customer expectations both tend to be more flexible than the siloed industrial age. Creating the digital paradigm means how to shift from the classic management approach to differentiation and customization; from taking a polarized viewpoint to making multidimensional discernment. Custom-centricity is a transcendent trend for connecting the enterprise today toward the future by envisioning, innovating and orchestrating.
As the ways of doing business and meeting customer expectations both tend to be more flexible than the siloed industrial age. Creating the digital paradigm means how to shift from the classic management approach to differentiation and customization; from taking a polarized viewpoint to making multidimensional discernment. Custom-centricity is a transcendent trend for connecting the enterprise today toward the future by envisioning, innovating and orchestrating.
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