Organizations today need nothing less than a paradigm shift in their thinking about the fundamentals of how organizations work, as well as how to build an ever-evolving digital organization.
Customer Intimacy: The digital era upon us is about people, choice, and innovation. People-centric strategy helps business leaders and professionals orchestrate the organizational interrelationship between people and process, customer and technology, etc. It indicates a desire on the part of management to understand customer behavior and create an operating model that uses that understanding to keep clients from choosing to go elsewhere.
A strong business strategy brings the systematic understanding of relationships, ecosystems, market dynamics, and the connections between related business units. It helps to figure out how you make structures, processes and strategy alignment around excellent customer experience to result in a profitable and evolving business; People have to be ready for moving to a fluid structure, hyper-connected & dynamic state and get used to the complex digital ecosystem.
People Attitude/Talent/Skills: People are often the most critical success factor, but the weakest link in strategy management of organizations. Knowledge and skills can be learned and acquired with the right attitude. Changing people's attitudes or behavior is so much harder than training them for the right skills or knowledge. People learn and excel their own managerial quality through which they become the human capital of the organization. People explore their innate talent, keep discovering & learning, to unleash their potential.
The managers would be well served to have the courageous dialogue with their people about the “what and the how” to help them develop professional competencies; help them be effective in broader, bigger, deeper ways. To align the talent with the strategic goal of the company, it is also important to have the ability of multitasking combined with a “we-thinking” approach, long-term talent strategy, along with the enterprise strategic viewpoints. Also, do not forget about patience!
Technically, the information system as the backbone of innovation management helps to optimize the usage of information, enable users to visualize data, and create novel ideas, but make validation and predictability. So businesses can deal with constant ambiguity, unprecedented uncertainty, overwhelming information, apply interdisciplinary management to grasp opportunities for innovating products & services, and creating new business models continually. Invaluable insight helps digital leaders and professionals discover, then consciously manage the variety of gaps in transforming, generating, ascending and core-shifting individuals, teams, even the whole organization up to the next level of digital maturity. The insight-driven digital transformation can create the synchronization of running a real-time business.
Organizations today need nothing less than a paradigm shift in their thinking about the fundamentals of how organizations work, as well as how to build an ever-evolving digital organization. The digital shift comes with an information shift, a shift that organizations will take advantage of abundant information to gain knowledge and insight, a shift from inside out process driven to outside in people centric; a shift to drive culture and transformation towards a more intelligent enterprise.
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