Information is permeating into every corner of the business and becomes the lifeblood of the digital organization.
The challenge is having a harmonized vision about overall information management philosophy, capabilities, structure, and maturities
IT is an integrator to glue up all-important elements seamlessly and make people change, process change, and technology change sustainable for the long term: IT is more like glue than a tool for blending all important elements into business competency and integrating policies, programs, and structures for managing a balanced business portfolio to improve business effectiveness. To explore the digital new normal and leverage IT as an integrator for building a people-centric organization, it’s necessary to rethink the fundamental way to run IT - from “aligning IT with the business,” to “integrating IT into the business," and "aligning IT with customers. “
Ask users, customers, and different stakeholders what their expectations are of IT and whether or not IT meets those expectations. Exploring the potential of IT won’t happen with “old thinking”; as conventional thinking of IT just leads to a burden of support for regular operations whereas the true potential is about getting involved in building great products, services or business models by relying less on silo functions and more on cross-functional collaboration.
The merit of IT needs to focus on solving business problems, not just conquering technical challenges: IT is a solutionary to manage information life cycle and ensure the right people getting the right information timely to make the right decisions effectively. Information-technology is almost solely about means; the goal is to provide IT-enabled solutions to deal with complex problems or overcome common challenges. Most IT organizations are still overloaded and understaffed and get stuck at a lower level of business maturity. Looking broadly and understanding problems deeply enable leaders to provide mindful and pragmatic pieces of advice and invaluable recommendations to the business on how to leverage IT in problem-solving.
Thinking creatively about a problem requires being close to the problem and understanding the context and intangible variables of effective problem-solving. The real problem-solving is about seeing a problem and actually discovering the best solution to that problem, not just the band-aid approach or getting stuck at the “we always do things like that” mentality. IT has to walk the talk, be open to diverse opinions and feedback and strive to provide innovative solutions for meeting the business’s requirements based on systematic understanding and customer insight and strive to exceed the expectation of customers.
Information Technology is a significant part of Knowledge Management as it pertains to organizations because information is situated between data and knowledge: Think of the large volumes of information captured within areas of the enterprise (Marketing, Sales, Product, Support, Legal, Finance, HR, etc.); think of all the collection, coordination, categorization, mappings, and meaning that is all derived from modern IT; IT is the foundation of data, information, and modern knowledge. A huge percentage of IT is about the identification and advancement of knowledge for the enterprise and its people.
With the help of digital technologies, knowledge management is not all about IT. In this exponential growth of the information age, there isn't really much of an enterprise without the massive oceans of information that flow through the enterprise, at any given split second. Information is the needed data; knowledge is refined information. When the business wants the data & information, it needs technology; and when it wants to view the data in ways that they can understand, it is information; and when they further refine information into the knowledge, which becomes the invaluable asset of digital business.
IT is an integrator to glue up all-important elements seamlessly and make people change, process change, and technology change sustainable for the long term: IT is more like glue than a tool for blending all important elements into business competency and integrating policies, programs, and structures for managing a balanced business portfolio to improve business effectiveness. To explore the digital new normal and leverage IT as an integrator for building a people-centric organization, it’s necessary to rethink the fundamental way to run IT - from “aligning IT with the business,” to “integrating IT into the business," and "aligning IT with customers. “
Ask users, customers, and different stakeholders what their expectations are of IT and whether or not IT meets those expectations. Exploring the potential of IT won’t happen with “old thinking”; as conventional thinking of IT just leads to a burden of support for regular operations whereas the true potential is about getting involved in building great products, services or business models by relying less on silo functions and more on cross-functional collaboration.
The merit of IT needs to focus on solving business problems, not just conquering technical challenges: IT is a solutionary to manage information life cycle and ensure the right people getting the right information timely to make the right decisions effectively. Information-technology is almost solely about means; the goal is to provide IT-enabled solutions to deal with complex problems or overcome common challenges. Most IT organizations are still overloaded and understaffed and get stuck at a lower level of business maturity. Looking broadly and understanding problems deeply enable leaders to provide mindful and pragmatic pieces of advice and invaluable recommendations to the business on how to leverage IT in problem-solving.
Thinking creatively about a problem requires being close to the problem and understanding the context and intangible variables of effective problem-solving. The real problem-solving is about seeing a problem and actually discovering the best solution to that problem, not just the band-aid approach or getting stuck at the “we always do things like that” mentality. IT has to walk the talk, be open to diverse opinions and feedback and strive to provide innovative solutions for meeting the business’s requirements based on systematic understanding and customer insight and strive to exceed the expectation of customers.
With the help of digital technologies, knowledge management is not all about IT. In this exponential growth of the information age, there isn't really much of an enterprise without the massive oceans of information that flow through the enterprise, at any given split second. Information is the needed data; knowledge is refined information. When the business wants the data & information, it needs technology; and when it wants to view the data in ways that they can understand, it is information; and when they further refine information into the knowledge, which becomes the invaluable asset of digital business.
Information is permeating into every corner of the business and becomes the lifeblood of the digital organization. Digital technology is lightweight and powerful. IT is at an inflection point to speed up digital transformation, modern IT organizations need to be the explorer for stepping into the deep, deep digital normality with the abundance of information and the sea of changes, to become a value creator and solutionary.
0 comments:
Post a Comment