Any successful transformation starts and ends with a clear vision of what the transformed organization should be.
Digital transformation is a leapfrogging change. The most difficult topic during transformation is managing uncertainty especially when you change many things: people, technology, processes, culture, systems, and organization as the whole at the same time. It is a complicated moment for all people in the organization at all levels. More often than now, IT is in a unique position to oversee underlying business processes and weave all important elements of the company into business competency. IT also needs to make continuous improvement and delivery to achieve digital excellence.
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Making continuous improvement more than discovering an elegant solution: Running IT not as an isolated support function, but as a business inside the business, is the digital way to go. It is a multi-stepped process that includes both problem resolution and solution implementation. All stages must be handled with attention and proficiency to ensure success. The goal of change and improvement should look beyond immediate problem resolution. Getting ahead of the change curve and improve business agility. With emerging digital opportunities and risks, business leaders including IT leaders are seeing the benefit of the IT strategy is fully part of the enterprise strategy. The more complex the change and digital transformation, the more complex the solution. This often means customized approaches that may apply differently to each individual impacted, and it involves people, process, and technology. The focus should include actions designed to sustain performance improvement and anchor change as a new opportunity. It's getting into action in creative, positive, productive ways that educate, support, and celebrate every emotional step of the change curve and collective transformation journey.
Running IT as a revenue generator, not just a cost-cutter: Many IT organizations still get stuck at the lower level of maturity, focus on bottom-line activities, being perceived as a cost center. There is a huge gap between IT and business, the chasm between IT and customers. To achieve digital excellence, IT should strive to be a revenue generator and value creator. It is the time for business and IT to take each other more seriously, and ideally, integrate as a whole, with the ambidextrous talent to achieve common goals and deliver the high-performance business result. So, when IT reduces the cost of doing business, it increases the margin. IT strives to be a revenue contributor to the business. To manage a comprehensive IT portfolio, make sure you have the right skills mix and collective capacity. And, to bridge the gap between business and IT, it’s more about psychological knowledge rather than technology or business knowledge. What is needed are lots more impartial and independent hybrids who can help businesses define a robust and rigorous set of needs, work with technologists to deliver the solution, and with both parties to ensure the desired outcome happens.
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Any successful transformation starts and ends with a clear vision of what the transformed organization should be. The role of digital visionary CIO is to identify and blend the ways that information and technology can assist and shape the business by linking all digital aspects together to enforce the value creation. These elements are then mixed with other business ingredients to create products and services which generate differentiated value for their business’s long-term growth, and the term of value can be measurable in a multidimensional way from business, customers and shareholders’ perspective, running IT as the business to achieve digital excellence.
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