Friday, December 7, 2012

Itperformance

IT performance needs to well reflect the business value in which IT can contribute both strategically and operationally.



Traditional IT is still being labeled as cost center, as value hasn’t been conveyed in a structured or quantified way, or it only focuses on measuring internal value (cost efficiency, internal customer satisfaction), but it may not reflect the full set of value IT can bring to accelerate business growth or delight end customers. 

The issue here is: what is your understanding of value? Is it an economic measure? Is it a competitive measure (when you compare with other IT departments) or other perceptive values? How are you monitoring and quantifying IT Department value in your organization? The tool is secondary if you don't speak the same language with your business partners. Therefore, both strategic and operational metrics are needed in order to paint a full picture of IT performance. Here is IT Performance Management: Two-Level Value Delivery & Balance Scoreboard

1.    Strategic Value

Strategic value is the ability to align with the long-term business vision of the organization. If companies are to survive and prosper in today's competitive environment, the corporate IT portfolio planning function needs to plan IT initiatives strategically. They must use performance metrics that are derived from the overall strategies of their business. Strategic IT KPI is connected to KPI of the organization.

  • IT Value is not only about Financial Data. Historically, performance measurement systems for most businesses have been financing driven. However, in many business situations, financial indicators only cover part of the story. Every measure selected should be part of a link of cause-and- effect relationships, ending in financial objectives that ultimately affect the growth and long-term perspective of the organization.
  • Report-IT Performance in Business Term:  In the enterprise, being able to communicate IT value depends on being able to report your results in business terms, relate IT costs to a revenue stream, do end-to-end service costing.  If the business units and IT are not held accountable to the benefits used in project business case justifications, a lot of the measure stated here matter only for the moment they are stated.
  • Benefits realization: The key thing in measuring value, by the IT organization as well as the business is the process of benefits realization.  Start looking at those business benefits assumptions as a portfolio, not just project by project. Measurement systems must be in place as part of overall enterprise portfolio management to ensure the value proposed in any business case is actually realized. The true value delivered by IT and the business units must be recognizable, tangible, and impact the business result. Also, business-driven and funded initiatives (sometimes called "pay-to-play") may have their own project-level metrics. For example, a projected ROI, increase in sales, reduction in time to market, reduced processing time, etc.

2. Operational Value

IT operational value is the ability to run short-term operations successfully. IT has a direct impact on efficiency (productivity which includes operating expenses) and effectiveness (on-time delivery, inventory, write-off, quality, levels, capacity planning). Operational KPIs are connected to functional services, and operational tasks are connected to the service desk system.

  • Help Desk service measurement (how many calls were a loss? how many service tickets were opened, uptime, TTR, ticket and call queue tracking, etc.} are excellent for operations and can inform quality improvement initiatives (10% reduction in defects or ticket types. etc.).
  • Service availability metrics: Network availability (how much time was it up per week? how many Incidents? what applications were impacted and for how long?)? There are a total number of incidents, incidents solved later than SLA, and so on.
  • Daily operational tasks realize strategic Value: The operational tasks are created to achieve the global task and control business operations day by day. And if the operational tasks are done well, finally the strategic value can be realized.

3. The Balance Scoreboard

The balanced scorecard is the balanced scorecard model offers a way for a corporation to gain a wider perspective on its strategic decisions by considering the impact on finances, customers, internal processes and employee satisfaction. The analysis takes into account financial and non-financial measures, internal improvements, past outcomes and ongoing requirements as indications of future performance.

A well-defined scorecard should contain a good mix of outcome measures (or long-term strategic value) along with performance drivers to track the progress in the short term (operational value)  in spite of capturing multiple perspectives, the balanced scorecard must still retain a strong emphasis on financial outcomes. IT departments can apply the balanced scorecard with well-defined KPIs to quantify and qualify IT and reflect its business value, to keep their business-focused initiatives on track with the overall business plan of the enterprise, as well as IT operational deliverable.

In conclusion, IT performance needs to well reflect the business value in which IT can contribute both strategically and operationally, to capture both short term gain and long term win, the well-defined scoreboard can also help to leverage IT investment priority, PPM and customer satisfaction, and also make continuous improvement via analytics and process optimization. In essence, working with business partners to define IT strategy and how it's measured - often in business terms - is a very good approach to demonstrate value.








12 comments:

Machine learning is published at https://www.academicsaviour.com/machine-learning-dai-xie. It is part of artificial intelligence which aims at building a machine that can benefit from the data used or increase results. Intelligence artificial is a general term referring to human intelligence imitators. The discussion is also held along with machine learning and artificial intelligence. These two words may be used interchangeably often, but their significance differs. While any machine learning is artificial intelligence, it is not machine learning. This is a huge difference. Computer study's everywhere nowadays.

American filmmaker and occasional actor Todd Phillips net worth began his career in 1993 and directed films in the 2000s such as Road Trip, Old School, Starsky & Hutch, and School for Scoundrels. He came to prominence in the early 2010s for directing The Hangover film series. In 2019, he co-wrote and directed the psychological thriller film Joker, based on the DC Comics character of the same name, which premiered at the 76th Venice International Film Festival where it received the top prize, the Golden Lion. Joker went on to earn Phillips three Academy Award nominations for Best Picture, Best Director, and Best Adapted Screenplay, with his co-writer Scott Silver.

This comment has been removed by the author.

If you want to know how to apply for a PhD in the UK, you should firstly know how the application process works.https://essaymin.com/cn/blog/%e8%8b%b1%e5%9b%bdphd%e7%94%b3%e8%af%b7/ The CV should be in PDF format and should not be sent in a mass mailing. After that, you should prepare a research proposal, which is a crucial part of your research, and will focus on your familiarity with the literature, your academic writing skills and the value of your research. Finally, the interview will test your ability to adapt. If you need help on how to apply for a PhD in the UK you can approach EssayMin, which has put together a guide on how to apply for a PhD in the UK, check it out!

An hacker helped me to spy on my wife’s WhatsApp,mails and every text message that was sent to her iPhone and every deleted messages of the past six months you can message him through this whatsapp number +14106350697 you can also contact him via email at brillianthackers800@gmail.com and you will also testify of the good works.

Great information is shared in this article. I suggest to publish more articles like these.Now to get https://signatureshopfitters.co.uk/ For more information

This is such an informative article which you have shared here about performance management & I will must share it with others. Company Setup in Dubai

This comment has been removed by the author.

LunwenHelp作为专业且可靠的Essay代写公司有着十四年的代写经验,我们在高分且高效Essay代写有了更加飞快的进步。在不断的力争上游时,我们逐步成为了Essay代写行业中的先进机构,同时成长了国际专业的教育平台中的首领。尽管如此,我们还是严把质量关,保证每一篇Essay都能高质量通过,从而给予留学生最大的支持与帮助。

Top论文网拥有业内最高水准的论文写作水平,出稿质量做到绝对的原创+高分保障,每一篇论文稿件在交付前都会进行多次审核优化,对语法、格式、逻辑、结构等细节问题进行反复的严格检查,保证给到您最专业、最优质、最放心的,北美论文作业代写服务体验!

LunwenHelp帮您完成各类Essay作业,并确保帮您获得最佳的成绩。给到您最专业、最优质、最放心的Essay代写体验!

Thank you so much admin for uploading such amazing content with us your blog is really helpful for me.

Post a Comment