Organizational Reputation

 Organizational reputation is a complex, multifaceted construct that has significant implications for an organization's success.

Organizational reputation provides a unique benchmark by which the public views an organization. Reputation is a valuable strategic asset that can provide a competitive advantage. A strong reputation can help an organization better manage stakeholder expectations, create differentiation, and build barriers against competitors.

Organizational reputation is a critical intangible asset that reflects a company's overall perception and evaluation by its stakeholders, including customers, employees, investors, and the general public. Here are some key points about organizational reputation:

Formation of Organizational Reputation: Organizational reputation is formed through various channels, including leadership, performance, workplace, products/services, innovation, and governance. An organization's reputation reflects its relative position internally with employees and externally with other stakeholders. Reputation is built over time through consistent actions and communications that resonate with stakeholders' needs and interests. 

Benefits of a Strong Organizational Reputation: Reputation influences stakeholders' intellectual, emotional, and behavioral responses to an organization's communications and actions.

-Attracts and retains top talent

-Generates more media coverage

-Provides the benefit of the doubt from stakeholders in times of crisis

-Enhances the organization's ability to recruit and retain the best staff

Positively influences intention for talent retention

Consequences of a Weak Organizational Reputation: It damages the organization's credibility and makes it harder to attract clients, customers, and employees.

-Foster unethical decision-making and ineffective work culture

-Lead to operational inefficiencies and communication breakdowns

-Expose the organization to legal and regulatory risks

-Result in employee disengagement and higher turnover rates

Organizational reputation is a complex, multifaceted construct that has significant implications for an organization's success. Building and maintaining a strong reputation requires a strategic, long-term approach that aligns an organization's actions with stakeholder expectations and the organization's core values and purpose.

Read More

Intention

 Human society is on an evolutionary journey with varying speed. Our intention to change is to make a better future.

Intention is the desire to do certain things and achieve certain goals. When humans expand their knowledge and experience bases, and develop a cross-disciplinary understanding of the world, Intentionality is a concept that has been discussed from several perspectives in philosophy, psychology, and cognitive science. Here are some key perspectives on intentionality:

Neuroscience, Cognitive, Phenomenological Science Perspective: In cognitive science, intentionality is often discussed in terms of mental representation.  In neuroscience, intentionality is sometimes discussed in terms of neural activity that represents or corresponds to specific features of the external world. This means that our mental states, such as beliefs and desires, represent or are about things in the world.  In phenomenology, intentionality is the idea that consciousness is always directed towards something outside of itself. This means that our mental states are always about or represent something.

With strong intentions and a positive attitude, we sense ourselves and that's all we need to let our thoughts and behavior work to keep us motivated, taking a moderate risk with realistic optimism to drive changes we would like to see. Negative intentions or misjudgments need to be discouraged or even penalized in order to build a healthy working environment

Linguistic perspective: In linguistics and philosophy of language, intentionality is often discussed in terms of the "aboutness" of language. This means that words and sentences have meaning because they refer to something beyond themselves. Our intention is to convey our thoughts via linguistic structure. Thoughts are in the first order, words are said to be in the second order. Communication logic directly impacts professional relationship development, decision coherence, and problem-solving effectiveness. Learning multiple languages provides important nourishment for abstracting multifaceted linguistic logic, and understanding different cultures and societies at a level that is not possible to reach otherwise.

Artificial intelligence perspective: In AI, intentionality is sometimes discussed in terms of machine learning algorithms that are designed to recognize patterns and make predictions about the world. Behind the BI intention to predict or prescribe for solving certain problems, there are complex technologies underneath, such as e linear regression, logistic regression, decision trees, deep learning, and reinforcement learning. By understanding the different types of machine learning algorithms and their capabilities, you gain insights into the power of AI and its potential to transform various aspects of our world

Human society is on an evolutionary journey with varying speed. Our intention to change is to make a better future; making self-assessment and evaluating the past can certainly lead us to a good insight towards the future, let us see the attitude of taking things in a positive way and choose the actions enthusiastically.

Read More

Logic for Building Habit

Building good habits takes time and effort, but with consistent logic-driven actions, you can create lasting positive changes in your life.

A habit, from the standpoint of psychology, is a more or less fixed way of perceiving, to take certain activities repetitively. It is important to stimulate positive emotions to build good habits. Because good habits can make great things happen effortlessly. If you need to change a habit, follow the right logic to change it. 

Positive Self-Talk: Combat negative self-doubt with encouraging internal affirmations. Remind yourself of the benefits of the habit and your ability to succeed.

Habit Stacking: Link new habits to existing routines. You're leveraging an established trigger to initiate a new behavior.

Progress Tracking: Seeing your progress is a powerful motivator. Use a habit tracker app or maintain a simple log to visualize your consistency.

Focus on Long-Term Benefits: While the initial rewards are important, keep the long-term benefits of the habit (better health, increased knowledge) in mind. This logic helps you stay motivated during challenging periods.

Challenges to build a good habit:

-Expect Setbacks: Everyone experiences slip-ups. Don't beat yourself up. View them as learning experiences and recommit to the habit.

-Identify Triggers for Breaking the Habit: What situations make you more likely to abandon your routine? Develop strategies to avoid those triggers or have a plan B in place.

-Focus on Progress, Not Perfection: Aim for consistency, not flawlessness. Missing a workout once in a while doesn't mean you've failed.

Quotes on the Power of Habits: Here are some quotes about habits that capture their power, influence, and importance in shaping our lives:

"We are what we repeatedly do. Excellence, then, is not an act, but a habit." - Aristotle (Greek Philosopher)

"Sow a thought, and you reap an act; sow an act, and you reap a habit; sow a habit, and you reap a character; sow a character, and you reap a destiny." - Samuel Smiles (Scottish Writer)

"Every action you take is a vote for the type of person you wish to become." - Lao Tzu 

 Building good habits takes time and effort, but with consistent logic-driven actions, you can create lasting positive changes in your life. By understanding the logic behind habit formation and applying these strategies, you can create a system that supports your goals. 

Read More

ResposibleAI

The holistic approach to accountable AI development is crucial for ensuring the responsible and trustworthy use of these powerful technologies.

Developing responsible AI systems is a critical challenge as the application of artificial intelligence becomes more widespread. As AI technology continues to evolve, so too does the need to adapt and improve our approach to developing and using it.

Here are some key principles that can help guide the development of accountable AI. 

Transparency and Explainability: AI systems should be designed to be as transparent and explainable as possible so that their decision-making processes can be understood and scrutinized. This includes providing clear documentation, reporting, and explanation of how the AI system works, the data it uses, and the logic behind its outputs. 

Fairness and Unbias: AI systems should be designed to avoid biases and discrimination, ensuring that they treat individuals and groups fairly, regardless of attributes like race, gender, age, or socioeconomic status. Rigorous testing and evaluation for bias should be a core part of the AI development process.

Accountability and Responsibility: Clear lines of accountability and responsibility should be established for the development, deployment, and ongoing monitoring of AI systems. This includes identifying the individuals, teams, or organizations responsible for the AI system's actions and their consequences.

Ethical Alignment: The development and use of AI systems should be guided by ethical principles and values, such as respect for human rights, privacy, and the well-being of individuals and society. Ethical considerations should be integrated into the entire AI lifecycle, from design to deployment and maintenance.

Human Oversight: While AI systems can be highly capable, it is essential to maintain appropriate human oversight and control, especially for high-stakes or high-risk applications.

Humans should be able to monitor, intervene, and override AI decisions when necessary.

Robustness and Reliability: AI systems should be designed to be reliable, robust, and secure, with mechanisms in place to handle unexpected or adverse situations, errors, and potential misuse. Rigorous testing and validation should be conducted to ensure the consistency and stability of the AI system's performance.

Continuous Monitoring and Improvement: AI systems should be subject to ongoing monitoring, evaluation, and improvement to address emerging issues, update the system's capabilities, and ensure its continued alignment with ethical principles and societal needs. Feedback loops and iterative refinement should be built into the AI development and deployment process.

Collaboration and Stakeholder Engagement: The development of accountable AI systems should involve collaboration among diverse stakeholders, including policymakers, domain experts, end-users, and affected communities. Engaging with these stakeholders can help identify potential risks, challenges, and opportunities, and ensure that the AI system is designed to serve the broader public interest. By adhering to these principles, organizations can work towards building AI systems that are more transparent, fair, and aligned with ethical and societal values, ultimately fostering greater trust and accountability in the use of artificial intelligence.

Developing responsible AI is an ongoing process. The holistic approach to accountable AI development is crucial for ensuring the responsible and trustworthy use of these powerful technologies. There should be clear lines of responsibility for the development, deployment, and application of AI systems. By implementing these principles, organizations can work towards building AI systems that are more transparent, fair, ethical, and responsive to the needs and concerns of the individuals and communities they impact. 

Read More

Integrity

The consequences of lacking professional integrity in an organization can be far-reaching, affecting its reputation, culture, operations, and overall success.

Human society becomes more complex, knowledge work becomes more complex, and professional integrity is developed on the basis of one's understanding groomed by environment, education, societal culture, etc. It's the combination of values, integrity, and attitude to improve professionalism and harness leadership maturity.

Lacking professional integrity in an organization can have several detrimental consequences:

Reputation Damage: Without professional integrity, an organization's reputation and credibility suffer, making it harder to attract and retain clients, customers, and talented employees. A lack of integrity can lead to legal and reputational damages that are difficult to recover from.

Operational Inefficiencies: Without a strong foundation of professional integrity, communication breakdowns, lack of transparency, and siloed operations can occur. This can lead to inefficiencies, duplication of efforts, and a lack of coordination across the organization.

Unethical Decision-Making & Behavior: When professional integrity is absent, the decision-making process becomes skewed, prioritizing personal gain over ethical considerations. This can lead to poor choices that harm the organization, its stakeholders, and society as a whole. Unethical practices stemming from a lack of professional integrity can expose an organization to legal and regulatory risks.  This can result in significant financial losses and further damage the organization's reputation.

Incoherent Culture: A lack of professional integrity fosters a toxic work environment where unethical behavior becomes the norm. This can drain employee morale, engagement, and productivity, making it challenging to maintain a positive and productive workplace culture. When professional integrity is lacking, employees may feel disillusioned, unmotivated, and unsupported, leading to decreased engagement and higher turnover rates. This can result in the loss of valuable talent and institutional knowledge, further hampering the organization's performance.

Lack of Commitment: Without a strong commitment to professional integrity, organizations may miss out on opportunities for growth, innovation, and collaboration. This can put them at a competitive disadvantage in the market, making it harder to adapt to changing conditions and stay ahead of the competition.

The consequences of lacking professional integrity in an organization can be far-reaching, affecting its reputation, culture, operations, and overall success. Maintaining a strong ethical foundation is crucial for building trust, fostering a positive work environment, and driving sustainable growth.

Related

Read More

InertiaofCulture

 Business leaders understand the driver of change and the psychology behind changes; they understand the inertia of old culture, and they can mix fresh ingredients to reinvent cultures and lead progressive changes. 

We all know the old saying: Culture eats strategy for lunch. Organizations across vertical sectors are transforming from silos with frictions to hyperconnected holistic digital businesses. Cultural inertia refers to the resistance to change within a society or organization, often due to entrenched beliefs, values, and norms. Here are some different types of cultural inertia:

-Cognitive inertia: This type of inertia refers to how individuals and groups interpret and make sense of new information. If people are deeply invested in a particular worldview or set of beliefs, they may be resistant to new information or perspectives that challenge their assumptions.

-Institutional inertia: This type of inertia refers to the resistance to change within established institutions, such as government agencies, educational systems, or religious organizations. These institutions may have deeply ingrained practices and structures that make it difficult to adapt to new ideas or approaches.

-Social Normative inertia: This type of inertia is rooted in social norms and expectations that dictate behavior and beliefs within a culture. When these social norms are challenged or disrupted, it can lead to resistance and a desire to maintain the status quo.

-Emotional inertia: This type of inertia is rooted in people's emotional attachments to certain beliefs, values, or ways of doing things. When change is proposed, it can trigger strong emotional responses and a desire to maintain what is familiar and comfortable.

 Culture is a soft asset, but also a tough element that can harden the hardest, and lift your organization to the next level of digital maturity. To deal with culture inertia, it’s important to analyze culture from anthropological, psychological, sociological, or philosophical lenses. It’s crucial to build a culture that willingly confronts tough issues and makes change happen frictionlessly. Business leaders understand the driver of change and the psychology behind changes; they understand the inertia of old culture, and they can mix fresh ingredients to reinvent cultures and lead progressive changes. 

Read More

Organizational Coherence

Companies that demonstrate high coherence scores tend to outperform their industry peers in terms of total shareholder return. 

Organizational coherence has a significant impact on how companies make strategic investments, optimize business operations and costs, improve people management, and increase customer satisfaction. In general, business coherence scores likely measure the alignment between a company's internal capabilities, resources, and processes with its chosen market strategy and business model and overall organization maturity. 

Select a few core competencies and mature them effectively to ensure business coherence: A company becomes coherent when its capabilities system is consciously chosen and implemented to support a focused strategic purpose or "way to play." This requires directing strategic investments toward developing and enhancing the organization's key differentiating capabilities. Coherent companies limit their core capabilities to a few key areas at most. By mastering core competencies and ensuring their coherence, these companies become leaders in their respective markets. 

Understand the coherence scoring methodology in-depth, and select KPIs scientifically: .Business coherence is achieved by tightly aligning internal resources and processes with a focused external strategy, mastering a few key capabilities, and making strategic choices that reinforce this coherence over time. Key factors that contribute to a high business coherence score are:

-Aligning internal capabilities (strategic resources) with the right external market position (strategy)

-Developing a few core capabilities to a "best-in-class" level and ensuring they work together as an interlocked system

-Consciously choosing and implementing the capabilities system to support a focused strategic purpose or "way to play"

-Directing strategic investments toward developing and enhancing the organization's key differentiating capabilities

-Limiting the number of business model types pursued - companies with the highest coherence scores adhere to a single dominant business model type rather than pursuing multiple models simultaneously

-Making acquisition decisions that strengthen the overall capabilities system and preserve business model alignment

-Identifying potential incoherence issues early in the acquisition process and establishing mitigation strategies to maintain coherence

Coherent companies are more selective and intentional about the investments they make to preserve or enhance their unique business model and competitive positioning: Besides organic business growth, companies with high business model coherence are more deliberate in their acquisition strategies. In fact, business model coherence is a key consideration for companies when making strategic investments, particularly in the context of mergers, acquisitions, and capability development. Highly coherent companies are about two times more likely to acquire a target with a similar or congruent business model compared to companies with low coherence scores. This suggests that coherent companies prioritize preserving business model alignment during business acquisition. They tend to identify potential incoherence issues early in the acquisition process and establish mitigation strategies to maintain or create coherence after the acquisition. 

More details would be needed on the data sources, variables considered, and statistical methods employed to develop a coherence scoring system. Companies that demonstrate high coherence scores tend to outperform their industry peers in terms of total shareholder return. The challenge for organizations is to manage their portfolio of relevant cross-border strategic synergies and organizational interdependence, fine-tune the structure to achieve business coherence and manage risks to improve organizational resilience. 

Read More

IntegrationofCX

 Both retaining a customer and winning a new customer are very important to every business’s survival and thriving.

The digital paradigm shift implies people-centricity and innovation. There are many key factors in customer experience (CX) management. An enterprise would do well to qualify customer segments based on the incremental value that it is likely to generate from any of the customer experience strategies that it wants to adopt.

Customer Experience integration aims to break down organizational silos by connecting data and processes across different departments like sales, marketing, customer service, etc. This provides a unified, 360-degree view of the customer, enabling a seamless and consistent experience.

Real-time Insights via Centralized Customer Information: CX integration consolidates customer data from various touchpoints (internet, mobile app, call center, etc.) into a centralized customer data platform (CDP). This creates a single source of truth for customer information, allowing for more personalized and contextual interactions. CX integration enables real-time access to customer data and analytics, allowing organizations to make informed, data-driven decisions. This supports proactive issue resolution, personalized recommendations, and continuous CX optimization.

Workflow Automation: Workflows are designed and managed to support the organization's strategic objectives. CX integration automates key workflows and processes, such as lead routing, case management, and feedback loops. This improves operational efficiency, reduces manual effort, and ensures timely responses to customer needs.

Omnichannel Coordination: CX integration connects different communication channels (phone, email, chat, social media, etc.) to provide a cohesive omnichannel experience. Customers can seamlessly transition between channels without having to repeat information. CX integration fosters better collaboration between teams by aligning them around a shared view of the customer. This enhances cross-functional coordination and ensures a consistent brand experience.

Agility Enhancement: CX integration makes organizations more agile in responding to changing customer needs and market dynamics. Integrated systems and data allow for faster testing, iteration, and deployment of CX improvements.

Customer Loyalty: Satisfied customers are more likely to become advocates and drive repeat business. Both retaining a customer and winning a new customer are very important to every business’s survival and thriving. By delivering a seamless, personalized, and responsive customer experience, CX integration helps build stronger customer relationships and loyalty.

Overall, effective CX integration is a strategic imperative for organizations seeking to differentiate themselves through superior customer experiences. It requires a holistic approach that aligns people, processes, and technology to put the customer at the center of the business.

Read More

ResponsibilitiesofBoDs

The most effective board members combine their passion for the cause with concrete preparation and action. They are engaged, inquisitive, and willing to contribute their skills and time to further the organization's mission.

The corporate board as one of the most crucial governance bodies in the modern enterprise plays an important role in setting digital principles, overseeing business strategies and performance management system that encourages responsible communication, enforces accountability, and harness changes to increase stakeholders’ satisfaction.

Here is a comprehensive overview of the responsibilities of board directors:

Strategic Planning and Oversight: Oversee the long-term strategic direction of the company, and develop and review the organization's mission, vision, and strategic goals. Participate in and monitor the overall strategic planning process, to ensure alignment of programs and services with the organization's mission. Make informed decisions on major issues affecting the organization. Ask probing questions and provide independent perspectives Contribute expertise and knowledge to board discussions

Executive Leadership: Select, appoint, and evaluate the performance of the CEO/Executive Director. Set executive compensation and succession planning Support and advise the executive leadership team for strategic decision making and governance enforcement. 

Performance Monitoring: Evaluate organizational performance against strategic goals

Monitor key performance indicators; and ensure the effectiveness of programs and services. Protect organizational assets and provide financial oversight; review and approve annual budgets, to ensure proper financial controls are in place, monitor financial performance and review financial statements. Establish audit committees and oversee internal/external audits. 

Risk Management, Governance, and Compliance: Identify and assess potential risks to the organization. Establish risk management frameworks and mitigation strategies. Monitor the effectiveness of internal controls. Ensure compliance with legal and regulatory requirements. Establish and maintain good governance practices, adopt policies to address conflicts of interest, and maintain ethical standards and accountability. Be prepared to act quickly and responsibly during crises; work collaboratively with management to navigate challenging situations

Board Growth & Development, Succession Planning: More and more organizations intend to reinvent their Board with fresh eyes or new blood. ew seats mean new opportunities for new minds, new skills, new perspectives, and insights. Recruit and nominate new board members, conduct board performance evaluations, and participate in orientation, onboarding, and ongoing development. Plan for board and executive leadership succession, and ensure continuity of governance and leadership

Stakeholder Engagement: Represent shareholder interests and protect their rights; engage with various stakeholders (employees, customers, suppliers, communities). Act as ambassadors for the organization. In many global or multinational organizations,  the challenges of stakeholder involvement are real for Change Management efforts. Serve on board committees (audit, governance, finance, executive) Participate in special assignments or task forces as needed

Organizational Culture and Values: Shape and foster the organization's culture and values. Promote ethical conduct, transparency, and accountability. The corporate board’s oversight of business culture, character, and competency is to ensure that all different hard and soft success factors are aligned seamlessly to enable strategy implementation, performance improvement, talent development, and reputation building.

The most effective board members combine their passion for the cause with concrete preparation and action. They are engaged, inquisitive, and willing to contribute their skills and time to further the organization's mission. By fulfilling these comprehensive responsibilities, board directors play a crucial role in guiding organizations toward long-term success, ensuring good governance, and protecting the interests of shareholders and stakeholders.

Read More

InspirationalWisdom

If knowledge is concrete, intelligence is contextual, and then wisdom is abstract and universal, like the light to guide us through the tough journey of life and advance humanity ultimately.

Knowledge is Information or experience; Wisdom is the application of knowledge at the right time: Wisdom is a broad and multifaceted concept, with many different types and expressions. 

There is philosophical wisdom that is concerned with the pursuit of truth, meaning, and understanding of the world and our place in it. Spiritual wisdom that concerned with the pursuit of inner peace, enlightenment, and connection with the transcendent truth. In the real world, people need to continue to improve their practical wisdom and moral wisdom to make effective decisions and solve problems holistically. Here are some perspectives of strategic wisdom and moral wisdom to shed light on universal wisdom. 

Strategic wisdom: Strategic wisdom, also known as "phronesis" in Greek, is a type of wisdom that involves making good decisions and taking effective action in the world. It involves the ability to navigate complex situations, anticipate potential outcomes, and respond in ways that are appropriate and effective.

In specific, this type of wisdom involves making good decisions and taking effective action in the world. Strategic wisdom is often acquired through vision, reflection, experience, and the cultivation of good judgment. It involves balancing different goals and values, considering the perspectives of others, and adapting to changing circumstances.

Some key characteristics of strategic wisdom include:

-Strategic thinking: The ability to anticipate potential outcomes and plan accordingly.

-Sound judgment: The ability to make sound decisions based on careful consideration of the available information.

-Flexibility: The ability to adapt to changing circumstances and find creative solutions to problems.

Moral wisdom: Moral wisdom, also known as "ethical wisdom," is a type of wisdom that involves understanding right and wrong and living in accordance with ethical principles. It involves the ability to discern the moral implications of our actions and make decisions that are ethical and just.

Moral wisdom is often rooted in a set of values and principles that guide our behavior. These values and principles may be based on common beliefs and may include concepts such as justice, fairness, honesty, and respect for others. This type of wisdom involves understanding right and wrong and living in accordance with ethical principles.

Some key characteristics of moral wisdom include:

Integrity: The commitment to act in accordance with one's values and principles, even in the face of pressure or temptation.

-Self-awareness: The ability to reflect on one's own motivations and actions and identify areas where improvement is needed.

-Courage: The willingness to stand up for what is right, even when it is difficult or unpopular.

-Empathy: The ability to understand and respond to the emotions and needs of others.

Wisdom is not knowledge; one cannot have wisdom without knowledge, but one cannot substitute wisdom for knowledge as well. Wisdom is broader and abstract, and knowledge is narrow and detailed; wisdom comes through the result of life experience or knowledge transcendence.  If knowledge is concrete, intelligence is contextual, and then wisdom is abstract and universal, like the light to guide us through the tough journey of life and advance humanity ultimately.

Read More

IngredientsofQuality

 Being professional means you present a certain quality that shows a high level of excellence & value, peculiar and essential character. 

Professional quality refers to a set of characteristics, skills, and behaviors that contribute to excellence in the workplace. In order to get quality out of anything they do, organizations should recognize and empower their quality champions, and cultivate a climate that is conducive to quality, growth, and maturity.

Here are some different traits of professional quality:

Competence: Professionals possess the knowledge, skills, and abilities necessary to perform their job duties effectively. Corporations should inspire people to grow and become who they want to be. It’s imperative for leaders and professionals to build a unique set of professional competencies. Being professional means that the individual not only has the skill but also presents high-quality professionalism. Professional development is a journey that is not a straight line, more like a spiral upcycle that expands into the new horizon extensively

Integrity: Professionals adhere to ethical standards and are honest and trustworthy in their interactions with colleagues, clients, and stakeholders. Knowledge work becomes more complex, integrity requires management to leverage information for effective decision-making and problem-solving. It's the combination of values, integrity, and attitude to improve professionalism and harness leadership maturity. 

Communication: Professionals possess strong verbal and written communication skills, and are able to convey information clearly and effectively. Good communication needs to be fact based in order to nurture analytical culture and develop coherent digital capabilities: Either individually or collectively, communicating with business peers, partners, or customers, needs to be authentic and fact-based; To improve communication effectiveness, creative communication is also critical to make a better influence. 

Collaboration: Professionals are able to work effectively with others, including colleagues, clients, and stakeholders, to achieve shared goals. Business leaders today must be able to foster a workplace that thrives on cross-functional communication, collaboration, and social interaction in building business competency.  Cross-functional and real-time collaboration has become the new normal. 

Agility: Professionals are able to adapt to changing circumstances and are flexible in their approach to solving problems.  Professionals are committed to ongoing learning and development and seek out opportunities to improve their skills and knowledge.

Accountability: Professionals take responsibility for their actions and are willing to admit mistakes and take corrective action. A professional is responsible for his/her actions. He/she should be accountable to his/her company, to himself/herself or his/her conscience. Accountability is teamwork, people are accountable for their own words, and their own commitments. They should be accountable to themselves and their organizations.

Emotional intelligence: Professionals possess strong interpersonal skills and are able to understand and manage their own emotions, as well as the emotions of others. Emotional Intelligence is the ability to identify and manage your own emotions and the emotions of others.  Emotional Intelligence helps us open our minds, minimize biases, be cautiously optimistic, be an effective listener, and be more creative. EQ directly decides one’s adaptability, empathy, and maturity.

Business professionals are inherently and inextricably linked with high levels of “professionalism” with all those great characteristics. Being professional means you present a certain quality that shows a high level of excellence & value, peculiar and essential character. These aspects of professional quality are interrelated and contribute to overall excellence in the workplace.

Read More