Welcome to our blog, the digital brainyard to fine tune "Digital Master," innovate leadership, and reimagine the future of IT.

The magic “I” of CIO sparks many imaginations: Chief information officer, chief infrastructure officer , Chief Integration Officer, chief International officer, Chief Inspiration Officer, Chief Innovation Officer, Chief Influence Office etc. The future of CIO is entrepreneur driven, situation oriented, value-added,she or he will take many paradoxical roles: both as business strategist and technology visionary,talent master and effective communicator,savvy business enabler and relentless cost cutter, and transform the business into "Digital Master"!

The future of CIO is digital strategist, global thought leader, and talent master: leading IT to enlighten the customers; enable business success via influence.

Friday, May 31, 2024


As a business strategy is more dynamic than ever nowadays, therefore, there’s no one size fits all, you have to adjust KPIs from time to time accordingly. 

You can only manage what you measure. The organization that didn’t have a systematic approach to measurement and analysis has a giant blind spot that is impairing its business performance and effectiveness. The selection of KPI is the tricky part & selection must be aligned with the objective. Here are some common criteria to select Key Performance Indicators (KPIs):

“SMART” Criteria for selecting KPI: This is a widely used framework to ensure your KPIs are effective. It stands for:

Specific: Clearly define what the KPI is measuring. Avoid vague terms and ensure they directly relate to your overall goals.

Measurable: You should be able to track and measure it over time using a defined unit (e.g., percentage, number, dollar amount). The KPI should be quantifiable. 

Attainable: Set ambitious but achievable targets for your KPI. However, unrealistic goals can be demotivating and discourage tracking progress.

Relevant: The KPI should be relevant to your overall business strategy and objectives, ensure it aligns with what you're trying to achieve.

Time-bound: The data used to calculate the KPI should be readily available and accessible in a timely manner. This allows for prompt course correction if needed. Establish a timeframe for measuring and evaluating your KPI. This could be daily, weekly, monthly, quarterly, or annually depending on the KPI.

Additional Criteria to improve KPI effectiveness:

Actionable: The KPI should provide insights that can be used to make informed decisions and take action. It should help guide process improvements or strategic adjustments.

Aligned: Ensure your KPIs are aligned across different departments and levels of your organization. This fosters a unified focus on achieving your overall goals.

Limited in Number: Don't overwhelm yourself with too many KPIs. Focus on a handful of the most critical metrics that provide a clear picture of your performance.

Balanced: Use a mix of leading and lagging indicators. Leading indicators predict future outcomes Here's an example:

Industry Standards: Consider relevant industry benchmarks for your KPIs. This allows you to compare your performance against competitors.

Stakeholder Input: Involve key stakeholders in the KPI selection process. This ensures the chosen metrics are relevant to their needs and areas of focus.

Imagine you're an e-commerce business and one of your goals is to increase customer satisfaction. Here's how you can improve this KPI using the SMART criteria and additional factors:

Specific: Track the Net Promoter Score (NPS), a widely used metric for customer satisfaction.

Measurable: NPS is measured on a scale of 0 to 10, with higher scores indicating greater satisfaction.

Attainable: Set a target to increase NPS annually.

Relevant: Customer satisfaction directly impacts customer loyalty and repeat business.

Time-bound: Measure NPS quarterly to track progress towards your annual target.

Additional Considerations:

As a business strategy is more dynamic than ever nowadays, therefore, there’s no one size fits all, you have to adjust KPIs from time to time accordingly. By following the above criteria, you can select KPIs that effectively track your progress, guide decision-making, and help you achieve your business goals.

Increasing Organizational Pattern Intelligence

Companies should continuously evaluate and refine their chosen patterns to stay competitive and address emerging challenges. 

In the world of business, patterns are recurring themes or strategies that companies use to achieve success. These patterns can be applied to various aspects of a business, from product development and marketing to operations and management.  Certain patterns are more prevalent in specific industries.

Businesses often combine multiple patterns to create a unique strategy. For example, a company might use the freemium model for its software product while employing inbound marketing to attract new users.

Achieving Strategic Goals via Improved Efficiency and Productivity: Business management patterns offer structured approaches to streamline operations, optimize workflows, and eliminate waste. Pattern recognition involves reasoning about the patterns: Understanding the underlying causes or relationships between the patterns; predicting the future and improving efficiency. By understanding and applying different business patterns, companies can optimize their operations, achieve sustainable growth, and gain a competitive advantage, By aligning management practices with strategic objectives, companies can ensure their efforts are focused on achieving long-term success.

Enhanced Decision-Making: Each pattern is useful to address some specific problems. The more patterns you discover, the more alternative solutions could emerge. Context Matters. The effectiveness of a business management pattern depends on the specific context of the organization, industry, and company culture. Many human problems are caused by silo thinking or mislabeling. A pattern language helps to see connectivity and interdependence; and find better solutions by peeling back the layers to find the root causes and address the issues systematically. 

Improving pattern intelligence via increased employee engagement: A pattern language is an attempt to express the deeper wisdom of what brings consciousness within a particular field of human endeavor, through a set of interconnected expressions. So the person who reads and understands the pattern language, without extensive experience, can pick up and sometimes clarify fundamentals in wise ways. Patterns that promote autonomy, empowerment, and clear communication can foster a more engaged and motivated workforce.

Flexibility is Key. Business management patterns are not static. Rigid adherence can hinder innovation and adaptability. Patterns should be adapted and customized to fit the unique needs of a business. Companies should continuously evaluate and refine their chosen patterns to stay competitive and address emerging challenges. By understanding and implementing these business management patterns, organizations can establish a strong foundation for sustainable growth, efficient operations, and a motivated workforce. Business patterns are not one-size-fits-all solutions. The most successful companies are those that can adapt and modify patterns to fit their specific needs and market conditions.

UI Analysis

 UI analysis helps to create a powerful approach for optimizing user experience; creating user interfaces that are not only aesthetically pleasing but also intuitive, efficient, and improve user satisfaction.

The user interface (UI) is the overall design that shows how the different parts of the system work and how they fit together cohesively. It remains transparent to the changes in the process layer. It's also important to give the user the ability to interact with the process wherever they are. User interface and information analysis are two interconnected fields that both play a crucial role in understanding how people interact with digital products and systems. 

User Interface (UI) Analysis: UI analysis examines the design and usability of interfaces in websites, mobile apps, software programs, and other digital products. The goal is to identify strengths, weaknesses, and areas for improvement to create a user experience that is intuitive, efficient, and enjoyable. Common UI Analysis Techniques include:

Heuristic Evaluation: Experts evaluate the interface based on recognized usability principles to identify potential usability issues.

User Testing: Actual users interact with the interface while researchers observe their behavior, collect feedback, and identify areas of confusion or difficulty.

Tracking Studies: Eye-tracking technology monitors where users look on the interface to understand their attention patterns and identify areas that might be unclear or visually overwhelming.

A/B Testing: Two or more variations of an interface element are presented to users to see which one performs better in terms of user engagement or achieving a desired outcome (e.g., completing a purchase).

Goals of UI Analysis: UI analysis methods help to identify potential usability issues, it provides quantitative insights to understand user behavior and measure the impact of design changes. 

-Improved User Experience: By identifying and addressing usability issues, UI analysis leads to interfaces that are easier to use and more enjoyable for users. This can increase user satisfaction, engagement, and conversion rates.

-Increased Efficiency: A well-designed interface allows users to complete tasks quickly and efficiently, which can boost productivity and reduce frustration.

-Reduced Development Costs: Identifying usability problems early in the design process can prevent costly rework later in development.

Digital is the age of people-centricity. It’s important to improve user interface intuition and optimize customer experience & satisfaction.UI analysis helps to create a powerful approach for optimizing user experience; creating user interfaces that are not only aesthetically pleasing but also intuitive, efficient, and improve user satisfaction.


Strong business management is an ongoing process that requires continuous learning, adaptation, and a commitment to excellence.

The road to business success is paved with both triumphs and challenges. The high-mature digital masters are highly conscious of what’s happening in their environment, with the ability to adapt to change, grasp opportunities, and prevent risks.

Pitfalls can hinder your progress, but implementing strong business management practices can help you navigate the path to move forward effectively, There are leadership pitfalls, decision pitfalls, action pitfalls, and performance pitfalls, Here are some common business management pitfalls and how to avoid them:

Leadership Ineffectiveness: Leadership effectiveness is based on the leader’s influence, not just a title; vision, not just communication, adaptability not just control, insight, not just knowledge; with the capability to execute and avoid the following leadership pitfalls:

-Failure to walk the talk - saying one thing and doing another causes a lack of trust in leadership;

-Failure to be decisive - the organization soon gets stuck waiting for leadership to decide and move out;

- Failure to connect empathetically with the people in the organization - your "followership" need to feel that you understand their concerns, particularly in tough times; and

Failure to continuously learn - leaders need to admit they don't know everything and be open to learning & relearning.

Lack of Strategic Planning and Goal Setting: Running a business without a clear roadmap for the future, perhaps lead to reactive decision-making, missed opportunities, and a lack of direction for your team. It’s crucial to develop a comprehensive business plan that outlines your mission, vision, goals, strategies, and financial projections. Set SMART goals (Specific, Measurable, Achievable, Relevant, and Time-bound) to provide direction and track progress.

Poor Communication and Collaboration: Inadequate communication between leadership, departments, and employees can lead to misunderstandings, inefficiencies, and a lack of team spirit. It’s critical to establish clear communication channels, promote transparency, and encourage open dialogue.  Foster collaboration by creating cross-functional teams and providing opportunities for knowledge sharing. Actively participate in industry events, network with other professionals, and build strategic partnerships to expand your reach and opportunities. 

Micromanagement and Lack of Delegation: Top management who try to control every detail stifle employee creativity and initiative. This can also overload the leader, hindering their ability to focus on strategic tasks. It’s critical to delegate tasks effectively based on employee skills and strengths. Empower your team by providing clear expectations and the autonomy to make decisions.

Ignoring Customer Needs and Feedback: Focusing solely on internal operations without understanding your target audience's needs and expectations. This can lead to products or services that miss the mark. Conduct regular market research and gather customer feedback through surveys, focus groups, and social media engagement. Use this feedback to inform product development, marketing strategies, and customer service initiatives.

Unrealistic Financial Management: Poor financial planning, budgeting, and cash flow management can lead to financial strain and even business failure. Develop a comprehensive financial plan that includes realistic revenue projections, expense management strategies, and contingency plans. Monitor your cash flow closely and make adjustments as needed.

Failure to Adapt and Innovate: Businesses that become complacent and resistant to change can be overtaken by more innovative competitors. It’s always crucial to embrace a culture of continuous improvement. Encourage innovation by fostering creativity, exploration of new ideas, and adaptation to changing market trends and technologies.

Neglecting Employee Well-being and Development: Disregarding employee satisfaction and neglecting opportunities for growth and development can lead to low morale, high turnover, and a disengaged workforce. Invest in employee training and development programs. Provide opportunities for career advancement, promote a healthy work-life balance, and recognize employee achievements to create a positive and motivating work environment.

Ignoring Legal and Regulatory Compliance: Failure to comply with relevant laws and regulations can result in hefty fines, legal troubles, and reputational damage. Ineffective GRC practices can leave your business vulnerable to data breaches and cyberattacks, leading to financial losses and reputational damage. Stay up-to-date on legal and regulatory requirements for your industry. Implement robust measures, including firewalls, data encryption, and employee training on GRC best practices. Regularly back up your data and have a disaster recovery plan in place. Seek professional guidance when necessary to ensure your business operates within the legal framework.

The pace of change for organizations is overwhelming, in such a new normal, pitfalls are inevitable, but can be dealt with smoothly. By recognizing these common pitfalls and taking proactive measures to avoid them, you can steer your business towards a path of sustainable success. Strong business management is an ongoing process that requires continuous learning, adaptation, and a commitment to excellence.

How Dare

How dare, you ponder about- the universe of ideas, pursue - universal wisdom;  see our planet is - only a little blue dot, you want to explore-beyond it, connect all different dots, in achieving -the “art of possible”

How dare you come to -

new places, 

where nobody understands-

 your words at all;

look differently,

dress differently,

speak differently

without being afraid of -

being teased off ..

How dare you break down-

the chain of limitations,

tell the story,

not being told,

challenge common beliefs,

conventional wisdom,

feel comfortable to-

be unique self…

How dare you say -

this is not a big deal while -

others think “it’s impossible.”

How dare you argue about -

strategic logic

when people only care about-

 mundane life;

how dare,

you imagine our world with-

 so grand picture,

while each one of them feels -

so small…

How dare,

you try out this,

experiment with that,

do things differently, 

play -

oddballs, all the time,

create momentum,

culture phenomenon,

but everyone else prefers -

comfort zone,

old circle,

ordinary pals…

How dare you take-

 such an adventure, 

climb the mountain peaks,

dive into the deep oceans;

explore vast deserts;

cross different continents, 

decide promptly,

act boldly, 

not afraid of falls,

while others still procrastinate,

not sure what’s their directions at all..

How dare,

you ponder about-

the universe of ideas,

pursue -

universal wisdom; 

see our planet is -

only a little blue dot, 

you want to explore-

beyond it,

connect all different dots, in -

achieving -

the “art of possible”

Thursday, May 30, 2024


 By assessing and improving capabilities, capacities, and maturity levels across various domains, organizations can make dynamic capacity planning, develop differentiated capabilities and a set of core business competencies, and enable capability-based strategy management, to achieve high performance and sustain long-term business prosperity. 

Organizational capability encompasses the organization's capacity to execute its strategic objectives, deliver value to stakeholders, and sustain competitive advantage. It includes the organization's resources, processes, skills, technologies, culture, and other factors that enable it to achieve its goals. Enterprise capacity, on the other hand, refers to the organization's ability to handle or accommodate a certain level of workload, demand, or volume within a given period. It relates to the quantitative aspect of performance, focusing on the organization's resources, infrastructure, and scalability to meet demand or fulfill obligations. Enterprise maturity refers to the level of sophistication and effectiveness of an organization's practices, processes, and systems within specific domains or areas. It reflects how well an organization has developed and institutionalized best practices, standards, and frameworks to achieve its objectives. Enterprise capability and capacity optimization enable organizations to increase the levels of business consciousness, perform effectively, and improve their level of development across various dimensions. 

Organizational Capability is not limited to any specific area but encompasses a broad range of capabilities across different functions and levels of the organization: Examples of enterprise capabilities include innovation, agility, customer service, operational excellence, risk management, and talent management. It encompasses the skills, knowledge, processes, technologies, resources, and organizational culture needed to execute tasks and achieve desired outcomes. 

Organizational capability focuses on the qualitative aspect of performance, emphasizing the organization's proficiency, expertise, and readiness to address challenges and opportunities. Assessing and developing enterprise capabilities is essential for organizations to adapt to changing market conditions, drive growth, and remain competitive in the long term. Developing and enhancing enterprise capabilities is essential for organizations to remain competitive, adapt to change, and achieve long-term success in their respective industries.

Organizational Capacity: Capacity encompasses factors such as workforce size, physical infrastructure, production capabilities, financial resources, and technological capabilities. Organizations need to ensure that their capacity aligns with their demand forecasts, growth projections, and operational requirements to avoid bottlenecks, inefficiencies, or service disruptions. So capacity planning involves assessing current and future demand, identifying resource constraints, and making strategic investments to expand or optimize capacity as needed.

The interrelationship between Capability and Capacity: While capability and capacity are distinct concepts, they are interconnected and mutually reinforcing. A strong enterprise capability enables organizations to leverage their resources and infrastructure more effectively, maximizing their capacity utilization and delivering greater value to stakeholders. Conversely, having sufficient capacity is essential for organizations to leverage their capabilities fully and execute their strategic initiatives efficiently.

Strategic planning and resource allocation decisions should consider both capability-building efforts and capacity expansion or optimization initiatives to ensure alignment with organizational goals and objectives. Balancing capability and capacity is critical for organizations to achieve optimal performance, resilience, and agility in a dynamic business environment.

Organizational Maturity: Organizational maturity levels typically progress from ad hoc or chaotic processes (Level 1) to fully optimized and continuously improving processes (Level 5). Enterprise Architectures provide frameworks for assessing and improving maturity levels in various domains, such as project management, software development, service management, and cybersecurity. 

Assessing enterprise maturity helps organizations identify areas for improvement, prioritize investments, and benchmark themselves against industry standards and peers. Enterprise maturity assessments are often used to guide organizational transformation initiatives, such as digital transformation, process improvement, or quality management initiatives.

Enterprise capability/capacity & Maturity Mutual Enforcement: Enterprise capability and maturity are closely related concepts, as developing capabilities often involves increasing maturity levels in specific areas. For example, improving innovation capability may require enhancing maturity in processes related to idea generation, product development, and collaboration.

Organizations can use capability maturity models to assess their current state, identify gaps, and develop roadmaps for improving their overall enterprise capabilities/capacities and maturity levels in specific domains. By making objective capability/capacity and maturity assessments, organizations can align their strategic objectives with their operational capabilities, enhance their ability to achieve strategic objectives, adapt to change, drive sustainable performance improvement, increase organizational resilience, and thrive in today's dynamic business environment.

Enterprise capability and capacity are two fundamental aspects of an organization's ability to achieve its objectives, but they represent different dimensions of organizational performance and readiness. Organizations need to develop and maintain the right balance between capability and capacity to achieve their strategic objectives and effectively respond to changing market dynamics and customer needs. Hence, organizational capability/capacity and maturity are essential aspects of organizational performance and development. By assessing and improving capabilities, capacities, and maturity levels across various domains, organizations can make dynamic capacity planning, develop differentiated capabilities and a set of core business competencies, and enable capability-based strategy management, to achieve high performance and sustain long-term business prosperity.


 Both BA and BI are tools, not destinies; integrating BA with BI enables organizations to leverage data-driven insights to optimize their business processes, drive innovation, and achieve competitive advantage. 

Business architecture addresses all aspects of the enterprise by capturing the roles, responsibilities, processes, functions, etc, needed for the enterprise to achieve its goals. It is a comprehensive framework used to manage and align an organization's business processes, information, technology, and resources to achieve its goals. Business Intelligence is the understanding of the relationships between these objects, processes & patterns and the derivation of associated value for the good of the organization. Business architecture (BA) and Business Intelligence (BI) AI are two critical components of modern businesses' technological infrastructure.

Integrating Business Architecture (BA) with Business Intelligence (BI) involves leveraging BI tools and methodologies to enhance the understanding, analysis, and management of business processes within an organization. Here's how the integration works and its benefits:

Business Architecture (BA): It involves creating blueprints that define the structure and operation of an organization, including its mission, vision, strategies, business processes, data architecture, applications, technology infrastructure, and more. BA aims to optimize the organization's operations, promote agility and innovation, and ensure that technology investments align with business objectives.

Business Intelligence (BI): BI refers to the technologies, applications, and practices used to collect, integrate, analyze, and present business data to support decision-making. BI leverages artificial intelligence and machine learning algorithms to enhance traditional BI capabilities, enabling more sophisticated analysis and insights from large and complex datasets. 

Key components of BI solutions include data preparation, data warehousing, data mining, data visualization, reporting, and dashboarding. BI applications include predictive analytics, anomaly detection, natural language processing (NLP) for text analysis, sentiment analysis, recommendation engines, and more.

BA & BI Integration: Integrating BA & BI allows organizations to design, implement, and maintain robust and scalable data-driven systems that support their strategic objectives, improve operational efficiency, and gain a competitive edge in the market. By integrating AI into BI systems, organizations can automate repetitive tasks, uncover hidden patterns and trends in data, generate actionable insights in real time, and make data-driven decisions more effectively.

Information-driven Business Process Analysis: BI tools enable organizations to gather, integrate, and analyze data from various sources, including transactional systems, CRM platforms, ERP systems, and more.BI tools can visualize process data through dashboards, reports, and interactive visualizations, making it easier for stakeholders to understand and analyze complex business processes. By applying BI techniques to business architecture, organizations can gain deeper insights into their business processes, and identify bottlenecks, inefficiencies, and opportunities for improvement.

Performance Monitoring and KPI Management: BA & BI integration allows organizations to monitor key performance indicators (KPIs) related to business processes in real-time or near real-time. By tracking KPIs such as cycle time, throughput, resource utilization, and customer satisfaction, organizations can identify trends, anomalies, and areas for optimization. BI dashboards can provide executives, managers, and operational staff with actionable insights to drive continuous improvement initiatives and strategic decision-making.

Predictive Analytics for Process Optimization: BI tools equipped with predictive analytics capabilities can forecast future trends and outcomes based on historical process data. By leveraging predictive models, organizations can anticipate demand fluctuations, identify potential risks, and optimize resource allocation to meet business objectives. Predictive analytics can help organizations optimize inventory levels, streamline production schedules, and improve the overall efficiency of their business processes.

Root Cause Analysis and Problem Resolution: BI tools can facilitate collaboration among cross-functional teams by providing a common platform for analyzing and discussing process-related issues. BI integration enables organizations to conduct root cause analysis to identify the underlying factors contributing to process inefficiencies or failures. By correlating process data with other relevant data sources, such as customer feedback, market trends, or environmental factors, organizations can uncover the root causes of problems and develop targeted solutions.

Alignment of Business Strategy and Execution: BI integration helps align business strategy with execution by providing visibility into how business processes contribute to strategic objectives. By linking KPIs to strategic goals, organizations can track progress toward strategic targets and make informed decisions about resource allocation and investment priorities. BI dashboards can visualize the impact of business process improvements on key business metrics, enabling executives to evaluate the effectiveness of their strategic initiatives.

Both BA and BI are tools, not destinies; integrating BA with BI enables organizations to leverage data-driven insights to optimize their business processes, drive innovation, and achieve competitive advantage in the marketplace. By combining the discipline of business architecture with the power of BI technologies, organizations can make better-informed decisions and respond more effectively to changing market conditions and customer needs.


Overall, embracing neurodiversity advocates inclusivity, fosters innovation, and enriches the cultures of society.

"Neurodiverse" typically refers to a group of people who have diverse neurological characteristics or experiences. It is a broader term that encompasses individuals with a wide range of neurological differences. Neurodiversity brings a wide range of strength and cognitive wisdom to individuals and society as a whole. 

Diverse Perspectives: Neurodivergent individuals often have unique ways of thinking and problem-solving approaches. They may offer fresh insights and creative solutions that can enrich teams, organizations, and societies. Embracing neurodiversity fosters a culture of innovation and encourages the exploration of alternative perspectives.

Pattern Recognition: Some neurodivergent individuals excel at recognizing patterns and making connections that others may overlook. This ability can be advantageous in fields such as data analysis, cryptography, and scientific research, where identifying patterns and trends is critical.

Attention and focus: Many neurodivergent individuals have a keen attention to detail and a strong ability to focus on specific tasks or topics of interest. This attention to detail can be particularly invaluable in fields such as technology, engineering, research, and design where precision and focus are essential. This deep focus can lead to exceptional performance in certain professions and creative endeavors. Neurodivergent individuals may have the ability to hyperfocus on tasks that interest them, allowing them to build high levels of expertise in their areas of specialization. 

Creativity and Innovation: Neurodivergent individuals often possess a high degree of creativity and innovation. Their unique perspectives, unconventional thinking, and willingness to challenge the status quo can lead to breakthrough ideas and advancements in various fields, including art, technology, and entrepreneurship.

Passion and Drive: Neurodivergent individuals often demonstrate passion and dedication in pursuing their interests and goals. Their intense drive and commitment to their work can lead to remarkable achievements and contributions in their chosen fields.

Problem-Solving Skills: Many neurodivergent individuals are adept problem solvers who thrive on solving complex challenges. They may approach problems from different angles and employ unconventional strategies to find solutions, making them valuable contributors to multidisciplinary teams and projects.

Overall, embracing neurodiversity advocates inclusivity, fosters innovation, and enriches the cultures of society by recognizing talents, harnessing unique strengths, and developing capabilities of individuals, for making better decisions and achieving high-performance results.