These capabilities highlight the importance of integrating information systems with other organizational resources to achieve success and competitive advantage in the modern business environment.
These systems have transformed how organizations operate, innovate, and compete, impacting economies and societies at large. Key capabilities include:
Enhanced Communication and Coordination: Information systems have lowered communication costs and improved coordination within and between organizations. This has led to more efficient supply chains and the ability to focus on core competencies while outsourcing other functions.
Organizational Flexibility: The deployment of information systems has facilitated the creation of flatter organizational structures with fewer hierarchical layers. This flexibility is further exemplified by the emergence of virtual organizations, which rely on network and cluster organizational forms. These structures allow for global collaboration and the formation of teams with complementary skills, often dispersed worldwide.
Virtual Workplaces: Systems are complex and do include people. People are considered as indivisible entities, so people are considered as systems as well. The concept of work has evolved, with employees able to work from virtually anywhere, supported by mobile platforms and Web-based systems. This has given rise to teleworking and virtual workplaces, where work is defined by tasks rather than location.
Consumer Empowerment and Co-creation: The role of consumers has shifted from passive recipients to active participants in value creation. Through information systems, consumers can collaborate with producers in developing products, contributing to open-source projects, and influencing market trends through online reviews and opinions.
These capabilities highlight the importance of integrating information systems with other organizational resources to achieve success and competitive advantage in the modern business environment.
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