Saturday, December 31, 2011

2012 “3D” Business Resolution

“New Year's Day is every man's birthday.” - Charles Lamb

Every year, the flowers look alike, but the people are different!

2011 ends with many memories, there’re business turnaround, but more gloomy economic headline, there’s humanity progress, also about political turmoil,  now it’s the time for the world to celebrate the new year, it’s also the time for individual and business to make resolution, the resolution is about the change, the human’s intention to make progress, for business, it’s about collective effort to achieve collective performance via the collective wisdom and leadership.

Here is the “3D” Business Resolution for Year of 2012:

1.    Determine the Progress need be Made:

Business resolution is about to make long-term and short-term strategy, it’s the set of choice to compete for the future, it develops the strength to conquer the competitor’s weakness,  it also presents the uniqueness to capture the niche market and business growth.

·        Culture Resolution:

What is culture, it’s the style and process to do the things at the organization, 70% of change management or other project management failed due to the culture inertia, culture is the attitude, culture is the brand, culture is also the prediction.

Culture should put at your new year resolution list. and 3D talent strategy is your new year focus, it  may start to ask the 3D questions to cultivate the modern business culture such as:
1) Customer-Centric Culture
2) Analytics-Based Culture
3) Open Leadership Culture
4) Diversity-Enhanced Culture
5) Learning-Enabled Culture
6) Capability-Driven Culture
7) De-Politicize Decision Making Culture
8) Innovation-Amplified Culture
(9) Risk-Awareness Culture
(10) Self-Managed Culture

·        Innovation Resolution

If creativity is ability to create novel value, then innovation is the management discipline to connect the dots and commercialize the creative ideas,  or to quote  Drucker- Innovation is the act that endows resources with a new capacity to create wealth.

Besides Innovation driven culture we listed above, the innovation resolution may also include the innovation agenda, the innovation process, the innovation capability and capacity, and innovation incentive system.

Let talent observe, question, associate, network and experiment, let business proactively embrace and encourage both incremental and disruptive innovation in the upcoming new year.

·        Technology Resolution
Technology makes modern business more agile and powerful, technology resolution means to run business via the right technology at the right time to serve the right customers, the technology resolution also means to run technology for business’s sake, to empower business via:

2.    Discipline with Three Principles

·        Think Big, Start Small:
 Business resolution could be the big strategy or well-defined milestones, the execution may just need start small, marshal the experience and cumulate the knowledge,  to make progress via the strong discipline, iterative communication, and continuous experiment.

·        Focus on High Priority Item
    Business resolution just like individual’s resolution, need focus and priority, maximize the performance by putting the right talent and resource into high-value projects or services, usually it can optimize the customer experience, improve products or solution and accelerate business growth.

·        Tailor Metrics to Drive Progress
We can only manage what we could measure, the metrics may not be listed at your resolution list, however, the effective metrics can stimulate the change culture, inspire innovation, help calculate the risks or count on opportunities, it’s thw science side of management, to complement its artistic nature, it’s also the scoreboard to present for the next year’s resolution.

3.    Delight Customers and Employees
 If the purpose of business is to create a customer (Drucker), then the purpose of business resolution is to delight customers, in order to delight customers, you may need engage employees first, help employees in pursuit of happiness, the employees may just take the extra mile to delight customers via the premium service and innovative initiatives.

Where is our new year destination:
Year’s end is neither an end nor a beginning but a going on, with all the wisdom that experience can instill in us”. -Hal Borland


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