Wednesday, October 1, 2014

BPM Evolutionary Journey

The journey of process management is more evolutionary than revolutionary.

BPM is playing more significant role in digital business transformation, what are the trends and “to do” list for BPM’s evolution journey?

Digital business processes are more customer centric or customer value driven process orientation: (1) seeing the customer as a highly integrated part of the organization’s processes. So understanding the differences and commonalities of process management, case management and project management; (2) integration of these three into a BPMS that allow digital operation, monitoring, etc. of the business, as well as "offline" redesign. In methodologies combining the concept of dynamic BPM and ACM, and KM (process oriented KM). Make full use of the opportunities offered by social BPM. At the layer of tools to integrate these solutions with technologies as process mining and big data in simple tools available in the cloud / mobile environment.

The increasing focus on cultural elements and behaviors in the organizations and how that affects the processes and capability: Clearly defining values and specific expected behaviors and providing a framework in which to operate (strategy, structure, people, processes & rewards) that supports those behaviors. If you are truly interested in culture change then you need to understand how cultures evolve to dramatically accelerate the process and to increase the likelihood of sustainable culture change.

Predictive analytics within the business process and operational decision management as another trend:  There are varying areas of process management where analytics could help bring out insights: Understand scope and end state. Strategy always drives Tactics. Business Decision Management/ Decision Management Systems is the next big thing.

BPM improves business agility. Because of BPM, you can re-engineer company's processes, do transformations, process automation, implementation and monitoring which will eventually enhance and improve organization’s efficiency; which would increase its productivity and profit in market. It also helps in reduction of time to market, improved customer satisfaction, achieved cost efficiency and maximize revenue. Moreover, it helps in reducing waste through value stream design, management system design, employee empowerment and enhancing digitized operations...

The journey of BPM is more evolutionary than revolutionary. It is necessary to coherent use of various already known concepts. At the level of management philosophy, it is certainly critical to put stronger emphasis on empowering people, source of knowledge, innovations/adaptations and customer centricity.


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