To effectively lead the organization to reach the next level of business maturity, it’s important to shape quality as the mindset and quality as the management discipline.
This book “Quality Master: The World Class Insight about Quality” is not about discussing specific quality standards or techniques well adopted in different industries, but for sharing some insight on how to understand the multitude of quality attributes from different perspectives, recognize quality champions to inspire quality culture, set digital principles and develop the best and next digital quality management practices.
Levels of Influence
Innovativelevelsofadvancement Nowadays, organizations and human societies are inextricably connected with information technology. The geographical territories, knowledge boundaries, industry borders, or functional barriers are starting to weaken, allowing business leaders and professionals to pursue their aspirations, develop a fitting mindset, build their unique competency, as well as apply their expertise to the greatest effect.
Innerlevelsofinfluence Business transformation is the large scale of change, there are many factors that need to be articulated such as long-term vision, organizational culture, talent development and ecosystem dynamics. Professionals need to develop levels of insight, climb qualification hierarchy by building a set of differentiated professional skills to accomplish certain works and deliver high quality results with consistency.
Innovative Level Professional Competency Every professional has their own journey of growth either personally or professionally based on their own perception, cognitive ability, innate talent, education & training, life experience, and refinement. Professional competency is a unique set of capabilities with focus to solve certain problems; it’s interrelated with the traits and experience.
Levels of Understanding With today’s digital new normal - velocity, complexity, uncertainty, and ambiguity, in-depth understanding of either problem you intend to solve or the people you try to get knowing have become an important quality for digital leaders and professionals. Because often misunderstanding or poor judgment is the root cause to tie the knots in people’s hearts and build the wall in their minds. Lack of understanding leads to “fixing the symptom, not the root cause” syndrome, and could be the very reason for the “Mighty Fall.” Knowledge, understanding, and wisdom are interrelated terms: Which level of understanding do you have when facing challenges, building relationships, or practicing leadership disciplines?
Climbing the Pyramid of Cognitive Maturity Cognition is a perception, sensation, and insight. The most important capability of the cognitive mind is the willingness and ability to seek out knowledge, address ignorance and the assumptions we make to minimize it. When we explore the mental process of acquiring new knowledge through thoughts, experiences, and senses, cognition involves exploring varieties of meanings, absorbing and digesting information from varying sources, and improving cognitive maturity step by step. To survive and thrive in today’s “VUCA” digital new normal, it’s imperative for digital leaders and professionals to climb the pyramid of cognitive maturity in order to make sound judgments and effective decisions.
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