Business global transformations often involve decisions that fall into ethical gray areas, where the right course of action is not always clear-cut.
Reimagining entire business processes and models, not just automating existing ones. Companies becoming more agile to rapidly respond to market demands in real-time. Aligning strategy, execution, and outcomes while driving innovation at scale.
People Centricity with Customized Experience: Use technologies and advanced analytics to deliver hyper-personalized experiences. Enhance both customer and employee experiences through digital transformation. Leverage advanced data analytics to drive business change. Go beyond initial adoption of digital technologies to harness emerging technologies like AI, machine learning, augmented/virtual reality, robotic process automation and quantum computing.
Global Business Services (GBS) Evolution: GBS organizations move beyond cost reduction to become drivers of digital transformation. Accelerate build-out of digital capabilities and automating processes at scale. Digital capability is dynamic, and the dynamic capabilities' are defined as the firm's ability to integrate, build, and reconfigure internal and external competences to address rapidly changing environments and drive business service evolution.
Ecosystem Collaboration: Leverage ecosystems of clients, products, processes, partners, and platforms for competitive advantage. Utilize data intelligence to fuel key business processes and enhance value. Business leaders today must be able to foster a workplace that thrives on cross-functional communication, collaboration, and social interaction in fostering seamless ecosystem collaboration and building differentiated business competency.
Ethical and Responsible Implementation: Focus on responsible AI implementation, governance frameworks, and transparency. Business global transformations often involve decisions that fall into ethical gray areas, where the right course of action is not always clear-cut. These drivers collectively represent a shift towards more strategic, sustainable, and comprehensive approaches to digital transformation across industries and geographies.
Sustainability and ESG Focus: Integrate sustainability and environmental, social, and governance (ESG) efforts as core pillars of transformation strategies. Sustainability is not just the buzzword about corporate social responsibility, but an important capability to improve bottom line profitability in the lower carbon, sustainable economic era, and make an influence on the global ecosystem. It is the low hanging fruit when moving beyond compliance and obligation.
Business global transformations often involve decisions that fall into ethical gray areas, where the right course of action is not always clear-cut. These drivers collectively represent a shift towards more strategic, sustainable, and comprehensive approaches to digital transformation across industries and geographies.
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