The most important thing is that we need to define the quality as leadership and the quality as management.
Quality and performance: Quality and high performance are related to management practices and can lead to positive organizational outcomes. These practices include employee training and development, giving employees decision-making authority, encouraging participation, performance-based pay, self-managed work teams, and flexible job designs. Motivation theories support these practices, emphasizing the importance of ensuring workers possess the skills and abilities to perform their duties. Investing in employee skills leads to a higher-quality workforce. Combining this with valued rewards and a role in problem-solving results in a more flexible, innovative, committed, and motivated workforce, which leads to higher organizational performance.
Quality & People Centricity: Quality and people centricity are related to management practices and can lead to positive organizational outcomes. These practices include employee training and development, giving employees decision-making authority, encouraging participation, performance-based pay, self-managed work teams, and flexible job designs. Theories of motivation support such management practices where the first priority is to ensure that workers have the skills and ability to perform (training and development) and where the second priority is to afford them the opportunity to test their problem-solving skills (decentralized decision authority). The belief is that investing heavily in improving worker skills and abilities leads to a higher-quality workforce. This combined with valued rewards and a role in problem-solving, can result in greater effort, commitment, and motivation within a workforce that is more flexible and innovative, which leads to higher organizational performance.
Quality and process improvement: Statistical quality control uses statistical methods to monitor and maintain the quality of products and services. Management practices designed to improve the performance of organizational processes in business and industry are known as Total Quality Management (TQM).
Quality and brand name: A strong brand name can be closely associated with quality, and this can influence a company's marketing and pricing power. A strong brand can create pricing power, allowing a well-branded product to sell for more than a generic equivalent. Strong brands facilitate entry into new product areas through brand extensions. They also defend against competitors by "owning" valuable associations within a category. Positioning involves creating a message that clearly establishes the company or brand relative to competitors. Some products may be positioned as "outstanding" in multiple ways, but claiming superiority in too many dimensions can hurt credibility.
The most important thing is that we need to define the quality as leadership and the quality as management. Without human interactions, quality is not possible. Quality management ensures that in an organization, products or services are consistent to meet customers’ satisfaction. Digital Quality management needs to take an overarching approach with multidisciplinary practices. Quality is everyone’s business.
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