Tuesday, February 4, 2014

The Future of BPM

BPM itself is the way that governance will crystallize all over the organization.

The process approach has evolved over time from work description to process management; from document management to people centricity; the future of BPM will focus on supporting the business strategy, digitalizing key capabilities; building organizational agility and integrating it into overall business governance, in order to improve corporate maturity. The future of BPM will be doing it with the business, not for the business.

Try to build business Performance: What will be the future of BPM highlights the fact that while efficiency is important to leverage investments, effectiveness -doing the right things - aligning with strategy must be a part of the BPM vision and deliverables as well. Effective executives start by thinking through which business capabilities should be strengthened and built, and how the processes can underpin such business capabilities. They do not start BPM by trying to save money. They start by trying to build performance. They make investments to get results. “What matters is not the absolute cost level but the ratio between efforts and their results.” (Peter F. Drucker, Managing in Turbulent Times).

 Improve Business Agility: One of the positives of standard processes is giving an organization a consistency that reduces costs and errors as well as a foundation for quicker training of resources supporting the end to end process. Future of BPM will enable business agility. BPM is a powerful solution which enables interaction with humans, many other systems in-house or Cloud-based. BPM is definitely an important asset for almost every business and size. The effective BPM shall become more people centric, going from functioning to delight; from standard to agility. It's fair to say that BPM is a solution for almost every business who has a performance strategy in place and focused on process improvements or cultural change enforcement.

Harness Business Maturity: As a matter of principle, in any organization, the hierarchical pyramid of strategic, tactical and operational business goals and business processes are related by “therefore-arguments”, derived from paradigms varying per layer in the hierarchy. In order to harness business maturity, how can BPM be integrated into the overall governance and be aligned with strategy. BPM should not be viewed as an external alien that must be aligned to something, BPM itself is the way that governance will crystallize all over the organization. BPM is the easiest and best way to align efforts to strategies and final results as well, meaning that every single process effort must go in the same path to achieve what is expected. BPM ensures flexibility, efficiency, effectiveness innovation, risk avoidance, continuous improvement, alignment and control to every effort within the Organization.

The future of BPM will have quite rich digital themes: an agile BPM, a hybrid BPM (managing both structured and unstructured process well); a smart BPM (converging BPM with analytics) or a popular BPM, it can reach strategic height, but also keep humble to improve business operational excellence.  


Excellent article! Very well said and the very principles we operate in in executing BPM in our consulting practice

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